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Wallace & Gromit's Grand Adventure for PC

posted by Cyd on - last edited - Viewed by 2K users

I purchased the four episode game today at Best Buy. I am playing FRIGHT OF THE BUMBLEBEES. It was playing beautifully... I think I've encountered a bug. When Gromit goes to town to solve the bee problem the game no longer functions. No clicking, no walking, no inventory, no EXIT. I can only exit the game with ctrl+alt+del. Also, what's with the "Tea Break" message. That's very frustrating when the game locks up over and over again.:rolleyes:

Any help will be appreciated.

Windows XP
NVIDIA card
2.71 GHz
3.00 GB Ram
Free Hard Drive Space 126 GB

If I should have to move the game to our VISTA machine where are the saved games stored? Is a patch available

Thank you,

Cyd

45 Comments - Linear Discussion: Classic Style
  • I'm having the same problem with the game freezing in the town with large bees.

    I tried to unzip two of the saved games that were attached - first with WinZip and that didn't work and then with IZArc which seemed to work but when I do an extraction I get one file; should there be two? Because I get a dark screen after the game starts. Maybe I'm not extracting the files correctly - if someone could tell me the correct way to use IZArc I'd appreciate it.

    I also sent a report to Telltale and am waiting for an answer.

    My original system that I'm having a problem with is:

    HP m9340f PC

    Windows Vista Home Premium
    Version 6.0.6002 Service Pack 2 Build 6002
    X64-based PC
    Intel Core 2 Quad CPU Q6700 @ 2.66GHz, 2667 Mhz, 4 Core(s), 4 Logical Processors(s)
    Graphics = NVIDIA GeForce 9500 GS
    7.5 GB Hard Drive
    6.0 GB RAM

    But I also had the same problem on a system using Xp.

    Robert

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    Cyd

    @rmelone said: I'm having the same problem with the game freezing in the town with large bees.

    I tried to unzip two of the saved games that were attached - first with WinZip and that didn't work and then with IZArc which seemed to work but when I do an extraction I get one file; should there be two? Because I get a dark screen after the game starts. Maybe I'm not extracting the files correctly - if someone could tell me the correct way to use IZArc I'd appreciate it.

    I also sent a report to Telltale and am waiting for an answer.

    My original system that I'm having a problem with is:

    HP m9340f PC

    Windows Vista Home Premium
    Version 6.0.6002 Service Pack 2 Build 6002
    X64-based PC
    Intel Core 2 Quad CPU Q6700 @ 2.66GHz, 2667 Mhz, 4 Core(s), 4 Logical Processors(s)
    Graphics = NVIDIA GeForce 9500 GS
    7.5 GB Hard Drive
    6.0 GB RAM

    But I also had the same problem on a system using Xp.

    Robert

    I won't pretend to be a ZIP expert. I did discover that I needed to click on files in IZArc more times than I thought.

    I finally ended up with slot2.save (173 KB) from the slot2 zip file and
    slot4.save (227 KB) from the slot 4 zip.

    Unfortunately, although they did play...they did not solve my issues.

    Did you buy your game at Best Buy? Another player with our same problem took it back to Best and exchanged it. I plan to do the same with mine.

    In my opinion I think the problem is a missing cut scene. Youtube showed me a scene that I don't get right before my problems start. But...what do I know.

    Good luck. :)

    Cyd

  • I won't pretend to be a ZIP expert. I did discover that I needed to click on files in IZArc more times than I thought.

    I finally ended up with slot2.save (173 KB) from the slot2 zip file and
    slot4.save (227 KB) from the slot 4 zip.

    Unfortunately, although they did play...they did not solve my issues.

    Did you buy your game at Best Buy? Another player with our same problem took it back to Best and exchanged it. I plan to do the same with mine.

    In my opinion I think the problem is a missing cut scene. Youtube showed me a scene that I don't get right before my problems start. But...what do I know.

    Good luck.

    Cyd

    I've been trying to extract the save file from the slot4.zip file and all I get when I select "extract" when opening up the slot4.zip file is a file named "slot4" with no extension and a size of 43kb. When I rename the file to slot0.save in the correct folder and run the game I get the blank screen I mentioned.

    Sorry to bother you with this but I thought if you could step through how you managed to get a slot4.save file of 227kb from the slot4.zip file I'd appreciate it.

    And, yes, I did buy the game at Best Buy. The problem is I don't think they have any more but I could give it a shot.

    Do you know if the player that exchanged the game from Best Buy had any luck? And I'm wondering how you make out when you exchange it.

    Also, did you get any response from Telltale (I believe you said in an earlier post you sent them an e-mail.) I have yet to get a response to mine.

    Thanks for the help.

    Robert

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    DjNDB Moderator

    @rmelone said: I've been trying to extract the save file from the slot4.zip file and all I get when I select "extract" when opening up the slot4.zip file is a file named "slot4" with no extension and a size of 43kb.

    You could try right clicking on the zip file, then you should see an option to "extract all files" or similar. Windows can unzip this way since XP.
    IZArc will probably have added options into that menu too.

    If you want to keep an archiver installed and are not satisfied with IZArc give 7-Zip a try.

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    Cyd

    @rmelone said: I've been trying to extract the save file from the slot4.zip file and all I get when I select "extract" when opening up the slot4.zip file is a file named "slot4" with no extension and a size of 43kb. When I rename the file to slot0.save in the correct folder and run the game I get the blank screen I mentioned.

    Sorry to bother you with this but I thought if you could step through how you managed to get a slot4.save file of 227kb from the slot4.zip file I'd appreciate it.

    And, yes, I did buy the game at Best Buy. The problem is I don't think they have any more but I could give it a shot.

    Do you know if the player that exchanged the game from Best Buy had any luck? And I'm wondering how you make out when you exchange it.

    Also, did you get any response from Telltale (I believe you said in an earlier post you sent them an e-mail.) I have yet to get a response to mine.

    Thanks for the help.

    Robert

    Robert,

    As I said I don't really know my way around zip files. When I used the zip utility I couldn't get the save file either at first. I called my husband and he suggested to just keep clicking on everything. Even if it seems silly. I did and finally got the save file. Things just kept unfolding to more folders. Slot2.zip unfolded to folder slot2, it contains the slot2.save. (all this is the same for 4) I dragged the save files to my desktop and put them where Support said to put them. Don't forget to backup you current save games.

    The other player was a Best Buy customer, just like us. The exchange was done with no hastle, but I don't know if they have played the new disc yet.

    RE: Support Response
    I got an automatic response first, followed by a personal response later. The save games in the email were the same ones Support posted to the forum.

    Let me see if I can copy/paste it here.... :)

    Hey Cyd,

    Sorry to hear about the problems you have been having. I have a few things I'd like to have you try.

    1: go ahead and grab these Save Files

    http://www.telltalegames.com/forums/attachment.php?attachmentid=1119&d=1264554797

    http://www.telltalegames.com/forums/attachment.php?attachmentid=1120&d=1264555336

    They are also in http://www.telltalegames.com/forums/showthread.php?p=256184#post256184
    if you are having trouble getting the above links. (TesterNick)

    2: Backup your saves and then place these into your Save Folder
    Then go into your Setting and turn your Graphics Quality down to 1, and turn full screen off.
    3: Try loading Slot2 first and enter Town, if that is still broken I included a save where the Town puzzle is solved and you will not need to re-enter.

    Hope that helps.

    Sincerely,
    Nick Mastroianni
    Telltale Support


    Ok it looks like it worked. So, you know what I know. If I get my game exchanged this weekend and start playing again I'll post. I fear there are LOTS of bad discs out there :(

    Cyd

  • If this is a problem for more then one person who bought it from best buy, I don't think exchanging the disc for another is really going to help. You will probably have the same problem.

  • I agree with Mateo360 in that I don't have much confidence returning the game to Best Buy and getting a new one. However, it's hard to believe that the only games having the problem are being sold in Best Buy - what's unique about that? Do they have a different source? Has anyone bought the game from BB and have it work ok? Has anyone bought the game from some other store, or on-line, and had a problem?

    Just a couple of thoughts.

    Also, maybe Telltale should be getting a little more involved with this problem to determine what the problem is.

    And Cyd - thanks for the information.

    Robert

  • Looking into it guys. Thanks!

  • Ok, well I have one of those exact same disks here (theoretically) and haven't been able to reproduce it from any of the saves. That's somewhat comforting in that it may not be terribly common and a store return might actually fix it.

    But before we go to that length, could you try downloading the game from our website? http://www.telltalegames.com/download/frightofthebumblebees

    I'll go ahead and add it to your account so that you have a valid serial number and can unlock the game. Just load up your save and see if that solves the problem. If it DOESN'T solve the problem, then there is something weird going on at the system level.

    [Edit] Robert, I couldn't find you in the system. Could you PM me your email address?

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    Cyd

    @Will said: Ok, well I have one of those exact same disks here (theoretically) and haven't been able to reproduce it from any of the saves. That's somewhat comforting in that it may not be terribly common and a store return might actually fix it.

    But before we go to that length, could you try downloading the game from our website? http://www.telltalegames.com/download/frightofthebumblebees

    I'll go ahead and add it to your account so that you have a valid serial number and can unlock the game. Just load up your save and see if that solves the problem. If it DOESN'T solve the problem, then there is something weird going on at the system level.

    [Edit] Robert, I couldn't find you in the system. Could you PM me your email address?

    :) Excellent Customer Support :)

    The game now plays through like a dream. And, as I have mentioned earlier the cut scene that I saw on YouTube is now in my game play.

    Out of curiosity, is the boxed version you are using to reproduce our problem tan or blue. I have seen a tan one on the web, but mine is blue. Is there any identifying information you would like from the box...if it is the issue?

    Many thanks to one and all.

    Cyd

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