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MacHeist: Unlock doesn't work!

posted by zogash on - last edited - Viewed by 1.1K users

I've purchased game from Macheist bundle few days ago. After I've registered on telltale, downloaded and installed game, it gave me "telltale login" in order to unlock the game. BUT THE LOGIN FORM IS NOT WORKING! When I type correct login info, it gives me "Sorry, we ran into problems" error with error code "UNLOCK_EMPTY".

I've contacted support for manual unlock twice, but received no response from them either. Hope this forum will make things faster.

I just don't like the idea of waiting several days in order to unlock the game I've already paid for!

42 Comments - Linear Discussion: Classic Style
  • Just got my manual activation code. Even that isn't working. Can someone help me solve this?

  • When I attempt to launch the first chapter of this game, I receive an error that says the application quit unexpectedly. And when I click ReLaunch, I get the same error. What am I doing wrong?? This is a terrible user experience! Please tell me what to do next.

    Thanks,
    kmcdeav1@me.com


    Attached is details of report sent to Apple:

    Process: Mac_Game [2123]
    Path: /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/MacOS/Mac_Game
    Identifier: com.telltalegames.MonkeyIsland101
    Version: 2.0.2.21 (2.0.2.21)
    Code Type: X86 (Native)
    Parent Process: launchd [75]

    Interval Since Last Report: 471 sec
    Crashes Since Last Report: 3
    Per-App Interval Since Last Report: 437 sec
    Per-App Crashes Since Last Report: 3

    Date/Time: 2010-03-10 19:17:02.168 -0500
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: 64C40A04-D29D-467F-A0F3-419EFF63534B

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000347ffff8
    Crashed Thread: 0

    Thread 0 Crashed:
    0 ...lltalegames.MonkeyIsland101 0x00027dc7 __ZL16block_merge_nextP6pool_tP14block_header_t + 32
    1 ...lltalegames.MonkeyIsland101 0x00027e60 tlsf_free + 101
    2 ...lltalegames.MonkeyIsland101 0x001e9a0c LuaFreeFunc + 51
    3 ...lltalegames.MonkeyIsland101 0x001e9a67 LuaReallocFunc + 42
    4 ...lltalegames.MonkeyIsland101 0x0000c883 luaM_realloc_ + 51
    5 ...lltalegames.MonkeyIsland101 0x0000d1c5 luaH_free + 60
    6 ...lltalegames.MonkeyIsland101 0x0000c259 sweeplist + 214
    7 ...lltalegames.MonkeyIsland101 0x0003a698 luaC_freeall + 34
    8 ...lltalegames.MonkeyIsland101 0x00040752 close_state + 36
    9 ...lltalegames.MonkeyIsland101 0x001eb5ef ScriptManager::Shutdown() + 1049
    10 ...lltalegames.MonkeyIsland101 0x001eb66c ScriptManager::Initialize() + 12
    11 ...lltalegames.MonkeyIsland101 0x001f0ffb ScriptManager::SetProjectScript() + 289
    12 ...lltalegames.MonkeyIsland101 0x00191eed GameEngine::Initialize(char const*) + 1619
    13 ...lltalegames.MonkeyIsland101 0x0019217f GameEngine_Start + 35
    14 ...lltalegames.MonkeyIsland101 0x00087be3 -[MyOpenGLView prepareOpenGL] + 144
    15 com.apple.AppKit 0x9315e7e1 -[NSOpenGLContext makeCurrentContext] + 214
    16 com.apple.AppKit 0x9315e56e -[NSOpenGLContext setView:] + 1386
    17 com.apple.AppKit 0x9322979a -[NSOpenGLView lockFocusIfCanDraw] + 198
    18 com.apple.AppKit 0x92fa427d -[NSView lockFocus] + 42
    19 com.apple.AppKit 0x92fa8617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 834
    20 com.apple.AppKit 0x92fa8a86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
    21 com.apple.AppKit 0x92fa8a86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
    22 com.apple.AppKit 0x92fa7045 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 759
    23 com.apple.AppKit 0x92fa6987 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 306
    24 com.apple.AppKit 0x92fa34ab -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3090
    25 com.apple.AppKit 0x92ee3e7b -[NSView displayIfNeeded] + 933
    26 com.apple.AppKit 0x92ee3a29 -[NSWindow displayIfNeeded] + 189
    27 com.apple.AppKit 0x92f9f603 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1354
    28 com.apple.AppKit 0x92f9f05c -[NSWindow orderWindow:relativeTo:] + 105
    29 com.apple.AppKit 0x92fd10e5 -[NSWindow orderFront:] + 50
    30 com.apple.AppKit 0x92eb1ea7 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1814
    31 com.apple.AppKit 0x92ea7fba loadNib + 264
    32 com.apple.AppKit 0x92ea791c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 946
    33 com.apple.AppKit 0x92ea755f +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 171
    34 com.apple.AppKit 0x92ea749d +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 391
    35 com.apple.AppKit 0x92ea714c NSApplicationMain + 434
    36 ...lltalegames.MonkeyIsland101 0x0002a682 start + 54

    Thread 1:
    0 libSystem.B.dylib 0x94bae46e __semwait_signal + 10
    1 libSystem.B.dylib 0x94bd8dcd pthread_cond_wait$UNIX2003 + 73
    2 libGLProgrammability.dylib 0x95b39b32 glvmDoWork + 162
    3 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
    4 libSystem.B.dylib 0x94bd8012 thread_start + 34

    Thread 2:
    0 libSystem.B.dylib 0x94bf66fa select$DARWIN_EXTSN + 10
    1 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
    2 libSystem.B.dylib 0x94bd8012 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x94ba7286 mach_msg_trap + 10
    1 libSystem.B.dylib 0x94baea7c mach_msg + 72
    2 com.apple.CoreFoundation 0x93894e7e CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x93895aa8 CFRunLoopRunInMode + 88
    4 com.apple.audio.CoreAudio 0x9374b5f8 HALRunLoop::OwnThread(void*) + 160
    5 com.apple.audio.CoreAudio 0x9374b480 CAPThread::Entry(CAPThread*) + 96
    6 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
    7 libSystem.B.dylib 0x94bd8012 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x94ba72e6 semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x94bd92af _pthread_cond_wait + 1244
    2 libSystem.B.dylib 0x94bdab33 pthread_cond_timedwait_relative_np + 47
    3 com.apple.audio.CoreAudio 0x9375abdf CAGuard::WaitFor(unsigned long long) + 213
    4 com.apple.audio.CoreAudio 0x9375c79a CAGuard::WaitUntil(unsigned long long) + 70
    5 com.apple.audio.CoreAudio 0x9375af3f HP_IOThread::WorkLoop() + 759
    6 com.apple.audio.CoreAudio 0x9375ac43 HP_IOThread::ThreadEntry(HP_IOThread*) + 17
    7 com.apple.audio.CoreAudio 0x9374b480 CAPThread::Entry(CAPThread*) + 96
    8 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
    9 libSystem.B.dylib 0x94bd8012 thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x94ba73a6 mach_wait_until + 10
    1 libSystem.B.dylib 0x94c1e3ad nanosleep + 314
    2 libSystem.B.dylib 0x94c1e26d usleep + 61
    3 libfmodex.dylib 0x00b131cf 0xb0e000 + 20943
    4 libfmodex.dylib 0x00b9a5d9 FMOD::SystemI::createFile(FMOD::SystemI*, FMOD::File**, bool) + 24653
    5 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
    6 libSystem.B.dylib 0x94bd8012 thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x1a3ffff8 ebx: 0x1a3ffff8 ecx: 0x19f00000 edx: 0x1a3ffff8
    edi: 0x1a400000 esi: 0x347ffff4 ebp: 0xbfffe838 esp: 0xbfffe820
    ss: 0x0000001f efl: 0x00010202 eip: 0x00027dc7 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x347ffff8

    Binary Images:
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    0xb0e000 - 0xbd0fe7 +libfmodex.dylib ??? (???) <281ee017a1f47c457aae039699541151> /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/Frameworks/libfmodex.dylib
    0xca4000 - 0xe79ff3 +QtCore ??? (???) <75b78dbe081a14cb5d76242da98f87d9> /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
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    0x198c000 - 0x26ebff2 +QtWebKit ??? (???) <84e0cfe4c4d457717d114f77c2eba8c2> /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/Frameworks/QtWebKit.framework/Versions/4/QtWebKit
    0x2e2c000 - 0x2e61fe7 +phonon ??? (???) <7bc3befcdf687504daf72a65cb183721> /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/Frameworks/phonon.framework/Versions/4/phonon
    0x2e82000 - 0x2ee2fe2 +QtDBus ??? (???) /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/Frameworks/QtDBus.framework/Versions/4/QtDBus
    0x2f0b000 - 0x2f59fff +QtXml ??? (???) <0b27fb528d3ef9ff0ea2ba784b2aea0e> /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
    0x2f7a000 - 0x305bff2 +QtNetwork ??? (???) <40cf52e6b2387d7e65830427735d5175> /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork
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    0x91104000 - 0x91514fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    0x91515000 - 0x9151cff7 libCGATS.A.dylib ??? (???) <1339abfb67318d65c0130f76bc8c4da6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x915c1000 - 0x915c1ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x915c2000 - 0x915c2ff8 com.apple.Cocoa 6.5 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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    0x9196f000 - 0x91973fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
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    0x91986000 - 0x91986fff com.apple.Carbon 136 (136) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x919f6000 - 0x919fafff libGIF.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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    0x91b38000 - 0x91b54ff3 libPng.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91b55000 - 0x91e5dfe7 com.apple.HIToolbox 1.5.6 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x91ed6000 - 0x91f14fff libGLImage.dylib ??? (???) <2e570958595e0c9c3a289158223b39ee> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
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    0x91fbd000 - 0x91fe6fff libcups.2.dylib ??? (???) /usr/lib/libcups.2.dylib
    0x91fe7000 - 0x92014feb libvDSP.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    0x92015000 - 0x92291fe7 com.apple.Foundation 6.5.9 (677.26) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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    0x922f2000 - 0x9237fff7 com.apple.LaunchServices 292 (292) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    0x92380000 - 0x92551ff3 com.apple.security 5.0.6 (37592) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x92552000 - 0x9268bff7 libicucore.A.dylib ??? (???) /usr/lib/libicucore.A.dylib
    0x9268c000 - 0x9269affd libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
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    0x927bc000 - 0x9280dff7 com.apple.HIServices 1.7.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
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    0x93cf4000 - 0x93d9bfeb com.apple.QD 3.11.57 (???) <35f058678972d42b88ebdf652df79956> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
    0x93ddd000 - 0x93ebeff7 libxml2.2.dylib ??? (???) /usr/lib/libxml2.2.dylib
    0x93ebf000 - 0x93ec6fe9 libgcc_s.1.dylib ??? (???) /usr/lib/libgcc_s.1.

  • Are you talking about your serial number or a manual unlock code that you received from me through support? Honestly, you shouldn't need the serial number to unlock your games, as long as you use your ttg credentials to log in, system should recognize and unlock the game when you're signed on. Are you getting errors?

  • Hi kmcdeav1,
    You've experienced a crash. Seems there may be a permissions bug with 10.5.8

    Run DiskUtility in Applications/Utilities, Select your disk and click in "Verify Permissions", and let me know if anything was reported. If it was, click on "Repair Permissions" then try the game after the repair completes.

    If that doesn't work, we suggest the following:

    0) Open \Applications\Utilities\Terminal.app
    1) Type the following line in and hit enter:
    Code:

    chmod -R 755 \Applications\MonkeyIsland101.app

    Assuming the file is in the Applications folder. If it's a different location, you can drag-and-drop the file onto the Terminal folder and it will paste the path in.

    1a) If it yells at you for permissions, you'll need to use admin privileges and use this line. If this doesn't work, you need to be on an admin account and do this process.

    Code:

    sudo chmod -R 755 \Applications\MonkeyIsland101.app

    2) Repeat this process for each MonkeyIsland episode. You can cheat and hit the UP button once, then edit the 101 to 102 and so on.

    Good luck! Let me know how it goes and if that fixes it.

    bonnie

  • Hi Bonnie, I can't seem to relate to the above problems so I think my problem is unique. I I can't activate and download the game from the link at MacHeist where I recently purchased it. Your site says you can't find the code. Thanks!

  • Wow, some people are patient and nice and some are ignorant and just 'YOU SUCK!' instantly. Really shows a glance at society.

  • Hi Bonnie,

    I'm having the same trouble as kmcdeav1. I've tried your suggestions and I stil can't get chapter 1 to load! Chapter 2 will load just fine. But I want to start at the beginning! Help!

    Thanks!

  • rocketeer0502,
    Once you click on the link (heist code) from macheist, it redeems the code and creates an order. This is very confusing to say the least, I know. Lots of peeps in your shoes. We're looking into a fix/explanation. But for now, check your pm's for your order and download page.

    Jdale7,
    Are you getting a crash log like kmcdeav1? This is a long shot but one of our mac peeps got it to work by doing the following:

    -start mac in safe mode by holding down the left shift key during boot
    -launch monkey and yes, it will crash again
    -start mac again without safe mode and the game should run.

    If that works, great, let us know. If not, if you haven't already, send a ticket into support and I will forward it to one of our mac testers for further help.

    Cheers,
    bonnie

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    joeldee Telltale Staff

    It doesn't seem like anyone here has tried Bonnie's earlier suggestion. It would be great to see if what she outlines actually works -- or doesn't. Thanks all!

  • In the banner at the top of the page is a joystick icon. If you've already created an account, click that icon to go to your purchase history. In my case, the various episodes of the game--and their serial numbers--were on that page.

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