I'm an old customer who bought almost every single game since you started...
However I must say I'm very disappointed with the shipping cost for one freaking DVD sent to Europe (France in my case)
17$ for one DVD ? really ?
For comparison Amazon is charging 6$ for a dvd and very little more if you add one or two more.
I mean USPS is not even that good, it took weeks to receive Wallace & Gromit.
I'm sure there are less expensive shipping method, specially for telltale customers who receive this DVD as a "gift" and who probably don't mind waiting for a few weeks to receive their games (considering they can always download the digital version).
I hope you will be able to change this because this 17$ fee is really transforming the gift into a curse...