The sticky thread says allow 2-3 days, more on weekends. I emailed support back in May 23, got the automated response, and nothing since. I came to the forums, saw the sticky thread, searched through the spam and trash folders (nothing) and emailed again on June 17. Wait another week, scan spam & trash folder, and find out I'm apparently shunned by TTG support.
My best guess is that my email was somehow so incredibly offensive that any rep that saw it immediately quit his or her job, thus nobody could reply to it. Otherwise, I really don't understand this discrepancy with the amazing TTG support I heard about. It actually makes me glad I hadn't bothered sending the feedback I was planning on sending about S&M season 3, because it would've been a lot more insulting had they ignored content I actually invested a lot of time and thought into.
So, what gives? On the off-chance this gets noticed (contrary to the emails), the number thingie I got from automated reply was [issue-31393].