I ordered Sam & Max Season 1 DVD back in May '07 and at the time of purchase my Credit Card was charged for the games, at the time I was informed that the disc would ship when it was complete. Recently, at the end of July, I believe the 25th; my CC was charged for shipping. 12 days later and I still have not received the disc. I am in Canada, and as far as I know Telltale is in the US so it should only take 5 to 7 days at the most to get to my location from the time of shipping. Is there ways confirm that my order has shipped and if it has not, why was my CC charged the shipping? As well, is it possible to acquire a tracking number?
I respect and love Telltale, I grew up with the LucasArts games that these people created, and therefore I have confidence that there is a logical explanation to my dilemma.
Please let me know what the next step is and what information you need from me to help find a solution to my problem. Also, is there an email that we can use, I was not able to find one on the web page, as I am sure that you will need my personal details?