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Unable to Launch Puzzle Agent

posted by Tyson on - last edited - Viewed by 173 users

When I attempt to launch Puzzle Agent, the application immediately crashes.

I have looked at my console log and I am seeing the following:
10/27/10 1:08:24 PM Mac_Game[7239] NSOpenGLView pixelFormat RendererID = 0102260c
10/27/10 1:08:24 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] <CFData 0x397e8e0 [0xa09dfec0]>{length
10/27/10 1:08:24 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] = 6, capacity = 6, bytes = 0x00254bc9b7dc}
10/27/10 1:08:24 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] <CFData 0x397e780
10/27/10 1:08:24 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] [0xa09dfec0]>{length = 6, capacity = 6, bytes = 0x00254bc9b7dc}
10/27/10 1:08:25 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] <CFData 0x3833c90 [0xa09
10/27/10 1:08:25 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] dfec0]>{length = 6, capacity = 6, bytes = 0x
10/27/10 1:08:25 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] 00254bc9b7dc}
10/27/10 1:08:25 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] PING telltalegames.com (74.52.103.162): 56 data bytes
10/27/10 1:08:25 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] 64 bytes from 74.52.103.162: icmp_seq=0 ttl=54 time=75.296 ms
10/27/10 1:08:25 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] --- telltalegames.com ping statistics ---
10/27/10 1:08:25 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] 1 packets transmitted, 1 packets received, 0.0% packet loss
10/27/10 1:08:25 PM [0x0-0x410410].com.telltalegames.Grickle101[7239] round-trip min/avg/max/stddev = 75.296/75.296/75.296/0.000 ms
10/27/10 1:08:29 PM com.apple.launchd.peruser.501[140] ([0x0-0x410410].com.telltalegames.Grickle101[7239]) Job appears to have crashed: Bus error
10/27/10 1:08:29 PM ReportCrash[7228] Saved crash report for Mac_Game[7239] version 1.0.0.25 (1.0.0.25) to /Users/tysonedwards/Library/Logs/DiagnosticReports/Mac_Game_2010-10-27-130829_Hydra.crash

The contents of the crash report is:

Process: Mac_Game [7222]
Path: /Applications/Puzzle Agent.app/Contents/MacOS/Mac_Game
Identifier: com.telltalegames.Grickle101
Version: 1.0.0.25 (1.0.0.25)
Code Type: X86 (Native)
Parent Process: launchd [140]

Date/Time: 2010-10-27 13:07:37.865 -0600
OS Version: Mac OS X 10.6.5 (10H555)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000003c
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libfmodex.dylib 0x0063a2ad FMOD::SystemI::createChannelGroupInternal(char const*, FMOD::ChannelGroupI**, bool, bool) + 769
1 libfmodex.dylib 0x0063a32e FMOD::SystemI::createChannelGroupInternal(char const*, FMOD::ChannelGroupI**, bool, bool) + 898
2 libfmodex.dylib 0x00636d31 FMOD::System::createChannelGroup(char const*, FMOD::ChannelGroup**) + 53
3 com.telltalegames.Grickle101 0x00142752 SoundSystem::Initialize() + 390
4 com.telltalegames.Grickle101 0x001c9416 GameEngine::Initialize(char const*) + 1258
5 com.telltalegames.Grickle101 0x001c9639 GameEngine_Start + 36
6 com.telltalegames.Grickle101 0x000a254e -[MyOpenGLView prepareOpenGL] + 164
7 com.apple.AppKit 0x95f8bcb2 -[NSOpenGLContext setView:] + 1536
8 com.apple.AppKit 0x95f8b68e -[NSOpenGLView lockFocusIfCanDraw] + 198
9 com.apple.AppKit 0x95f6fdb2 -[NSView lockFocus] + 42
10 com.apple.AppKit 0x95f7429f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1047
11 com.apple.AppKit 0x95f747fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
12 com.apple.AppKit 0x95f747fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
13 com.apple.AppKit 0x95f729e7 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 711
14 com.apple.AppKit 0x95f7255b -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 265
15 com.apple.AppKit 0x95f6eea2 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
16 com.apple.AppKit 0x95ecfa57 -[NSView displayIfNeeded] + 818
17 com.apple.AppKit 0x95e98d40 -[NSWindow displayIfNeeded] + 204
18 com.apple.AppKit 0x95e977db -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1085
19 com.apple.AppKit 0x95e9733d -[NSWindow orderWindow:relativeTo:] + 105
20 com.apple.AppKit 0x960118ed -[NSWindow orderFront:] + 50
21 com.apple.AppKit 0x95e60334 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1846
22 com.apple.AppKit 0x95e5e1f4 loadNib + 257
23 com.apple.AppKit 0x95e5d5ed +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 228
24 com.apple.AppKit 0x95e5d4fe +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
25 com.apple.AppKit 0x95e5d449 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 383
26 com.apple.AppKit 0x95e5a24d NSApplicationMain + 434
27 com.telltalegames.Grickle101 0x0002efd2 start + 54

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9562c982 kevent + 10
1 libSystem.B.dylib 0x9562d09c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9562c559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9562c2fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9562bd81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9562bbc6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x956cc7c6 sem_wait$UNIX2003 + 10
1 com.telltalegames.Grickle101 0x002f75a7 JobManager_Async::_WorkThread(void*) + 51
2 com.telltalegames.Grickle101 0x00039bd5 Thread::_ThreadEntry(void*) + 41
3 libSystem.B.dylib 0x9563385d _pthread_start + 345
4 libSystem.B.dylib 0x956336e2 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x956cc7c6 sem_wait$UNIX2003 + 10
1 com.telltalegames.Grickle101 0x002f75a7 JobManager_Async::_WorkThread(void*) + 51
2 com.telltalegames.Grickle101 0x00039bd5 Thread::_ThreadEntry(void*) + 41
3 libSystem.B.dylib 0x9563385d _pthread_start + 345
4 libSystem.B.dylib 0x956336e2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9560615a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x95633ce5 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9567c67c pthread_cond_timedwait + 47
3 QtCore 0x00757924 QWaitCondition::wait(QMutex*, unsigned long) + 244
4 QtCore 0x007b7a03 QThreadPoolThread::run() + 531
5 QtCore 0x007bb2ab QThreadPrivate::start(void*) + 187
6 libSystem.B.dylib 0x9563385d _pthread_start + 345
7 libSystem.B.dylib 0x956336e2 thread_start + 34

Thread 5: com.apple.CFSocket.private
0 libSystem.B.dylib 0x956250c6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x97046c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9563385d _pthread_start + 345
3 libSystem.B.dylib 0x956336e2 thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x9562ba12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9562bfa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9562bbc6 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00639fbd ecx: 0x00000000 edx: 0x20730c78
edi: 0x00000025 esi: 0x2073b0a8 ebp: 0xbfffe8e8 esp: 0xbfffe800
ss: 0x0000001f efl: 0x00010246 eip: 0x0063a2ad cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0000003c

Binary Images:
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0x5b8000 - 0x67afe7 +libfmodex.dylib ??? (???) <281EE017-A1F4-7C45-7AAE-039699541151> /Applications/Puzzle Agent.app/Contents/Frameworks/libfmodex.dylib
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0x2e54000 - 0x2ebffe7 +QtDBus 4.6.2 (compatibility 4.6.0) <733DB56F-5F34-990C-B1A3-E8349764E6BC> /Applications/Puzzle Agent.app/Contents/Frameworks/QtDBus.framework/Versions/4/QtDBus
0x2eec000 - 0x2f39ff7 +QtXml 4.6.2 (compatibility 4.6.0) <257A075C-78AF-20B3-05A8-68C6280423A6> /Applications/Puzzle Agent.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
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0x3e32000 - 0x3faafe7 GLEngine ??? (???) <3A88746D-25A1-B579-60D5-DBC0CFA1A502> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x170d2000 - 0x170f6fe7 GLRendererFloat ??? (???) <ED380830-EFB0-9A2D-BB9E-D6416BF8D175> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
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3 Comments - Linear Discussion: Classic Style
  • Is that the entire report? Normally they have more information.

    Hi ,

    There are a few things we can try to get Puzzle Agent to run better on your mac.

    First we need to make sure your computer is up to date. From the Apple menu and choose Software Update.

    In the Software Update window, select the items you want to install, then click Install. Usually, you should install all available updates.

    After all the updates are complete restart your computer.

    If you have any applications open please close them fully by right clicking on the dock icon and selecting close.

    Now try to run the game.

    Let me know how these steps affected the issue please.

  • That is the entire contents of the Crash Report.

    Software Update shows no available updates.

    The behavior continues even after rebooting and first launching the game.

  • User Avatar Image
    DjNDB Moderator

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libfmodex.dylib 0x0063a2ad FMOD::SystemI::createChannelGroupInternal(char const*, FMOD::ChannelGroupI**, bool, bool) + 769
    1 libfmodex.dylib 0x0063a32e FMOD::SystemI::createChannelGroupInternal(char const*, FMOD::ChannelGroupI**, bool, bool) + 898
    2 libfmodex.dylib 0x00636d31 FMOD::System::createChannelGroup(char const*, FMOD::ChannelGroup**) + 53
    3 com.telltalegames.Grickle101 0x00142752 SoundSystem::Initialize() + 390
    4 com.telltalegames.Grickle101 0x001c9416 GameEngine::Initialize(char const*) + 1258
    5 com.telltalegames.Grickle101 0x001c9639 GameEngine_Start + 36

    From the stack trace it looks like the FMOD sound system crashed.

    I noticed that you use a pre-release: Mac OS X 10.6.5 (10H555).
    I don't know if it helps, but there's a newer release. Although a stable release could be a better choice.

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