Read some of the other posts on the forums here, and like a few others, my DVD was slightly scratched when i received it. You should consider looking into DVD cases with a little holding mechanism, its kinda loose, and the DVD might fall out and be scratched during transport.
Same with the slip in extras, my magnet had a few bumps on it from the pin.
That being said, im VERY impressed with your handling of customer support, and replies on the boards here. The last few game boards i visited have had between little and no support or replies form anyone in the company, no matter what the problem.
I hope you keep that up, thats one of the things that make me buy games from a company again.
Having seen UBI Softs lack of support/anything on the forums during a 5 months problem for a lot of users to even be able to start their game, i dont even buy UBI Soft products any more, since i know they will not care for support. Nice to finally see a company that do better :)