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Over $50 and still being charged shipping

posted by girlycard on - last edited - Viewed by 392 users

I added the Holiday pack today and another item to my cart, bringing it above $50 so I could get free shipping on the Sam & Max: The Devil's Playhouse + Collector's DVD. But when I added the DVD into my cart it raised the price by $20. (shipping)

The DVD is supposed to be free and the postage is supposed to be free. Will it still charge me that 20$ after I go into checkout?


I need a prompt reply because I really don't want to miss this deal. Thank you.


Also, it's been 4 weeks and I still haven't received my order #600083874722758. ...Just throwing that out there.

15 Comments - Linear Discussion: Classic Style
  • @Macfly77 said: It's not so much Telltale as the postal service that's the problem.
    Frankly, transit times with the postal service are one of the most random things I've ever encountered.
    I buy stuff from the UK all the time and packages shipped from the same company can take as little as 5 days or as much as 5 weeks to reach me, even though the service used is exactly the same.
    Another time, a package shipped to me from the USA (Illinois) reached me one week later than a package that had been shipped from the same place a week after the first one!
    So, I wouldn't worry just yet about the package if I were you, but if you haven't received anything in the next couple of weeks, you should e-mail Telltale at support@telltalegames.com.

    Yeah, I'm not too worried about the package yet, but I really want to get this working. Come on, Telltale, I really don't want to miss this deal.


    This is what's happening at the checkout:

    derh.jpg

    That $19 is supposed to be the "shipping".

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    Macfly77 Moderator

    No. The $19.95 is the current price for the game if you try to add it to your cart from this page instead of this one, or maybe if it does not detect the fact that you already own the downloadable season.
    It has nothing to do with shipping.
    If you can't get it for free from the second page I linked and are using the account through which you purchased the downloadable season (and have yet to order the DVD), something is definitely wrong and you should e-mail support.

  • @Macfly77 said: No. The $19.95 is the current price for the game if you try to add it to your cart from this page instead of this one, or maybe if it does not detect the fact that you already own the downloadable season.
    It has nothing to do with shipping.
    If you can't get it for free from the second page I linked and are using the account through which you purchased the downloadable season (and have yet to order the DVD), something is definitely wrong and you should e-mail support.

    Yep, I did get it from that page. I don't think it knows that I have all of the Sam & Max games already. I emailed support yesterday. (Issue-39763)

    Hopefully I'll get a reply soon.

  • No reply to the email I sent 4 days ago or to this thread.


    What the hell, guys? Seriously, I'm always throwing money at you and the support is non existant.


    I don't need random users coming in here white-knighting to tell me it's not their fault.
    I'm gifting these games to someone for christmas and all I want to do is order my own DVD simultaneously, except it wont take the free postage into consideration. I wouldn't usually be so pushy, but this deal is probably going to end soon and I don't want to miss it... It shouldn't take so long to get a reply anyway.

    I hate pissy customers and I've never actually been one until now, but this just sucks.

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    Macfly77 Moderator

    Quick question.
    Did you already purchase The Devil's Playhouse (the downloadable version) or are you only just now buying it as part of the Holiday Pack?
    If it's the latter, you will probably not be recognized as owning the game until you place the order for the Holiday Pack and you will have to order the DVD separately in order to get it for free (additionally, you will probably have to follow the instructions in this post).

  • @Macfly77 said: Quick question.
    Did you already purchase The Devil's Playhouse (the downloadable version) or are you only just now buying it as part of the Holiday Pack?
    If it's the latter, you will probably not be recognized as owning the game until you place the order for the Holiday Pack and you will have to order the DVD separately in order to get it for free (additionally, you will probably have to follow the instructions in this post).

    I own all of the episodes already, the pack is a gift to someone else. As long as I can order the DVD and the pack I'm dandy.

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    Macfly77 Moderator

    OK, that's pretty much the end of my "random user" expertise. ;)
    My final suggestion would be for you to post your ticket number in this thread, which appears to be more closely monitored by Telltale than the others.
    Good luck!

  • Ask Support to reduce the price. It's not 'for shipping', the site just can't register that you already own the Devil's Playhouse.

  • It DOES say free shipping there, you know. If the shipping wasn't free, that part of the page would also have a price written on it.

  • @Macfly77 said: OK, that's pretty much the end of my "random user" expertise. ;)
    My final suggestion would be for you to post your ticket number in this thread, which appears to be more closely monitored by Telltale than the others.
    Good luck!


    Alright, I'll try that. Thanks for helping with what you could, I appreciate it.

    @Macfly77 said: Ask Support to reduce the price. It's not 'for shipping', the site just can't register that you already own the Devil's Playhouse.

    Ask Support

    I've been doing that for 4 days, bro.

    whatthefuckg.jpg

    Says it doesn't see that I have them.. but then it goes ahead and says that. I don't even...

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