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Sam and Max won't launch

posted by Mystery Taco on - last edited - Viewed by 260 users

I played the previous two seasons on gametap with no problems whatsoever. I purchased and downloaded straight from the Telltale Games website. My system meets the requirements but when I start the game I receive this message: Telltale Games has encountered a problem and needs to close. We are sorry for this inconvenience.

My drivers are all up to date. My system is clean. Upon trolling the internet for solutions I found that it may have something to do with my ancient Intel express 945GV chipset.

I tried to download swiftshader and 3d analyzer as a work around. Can anyone help me? Am I looking in the wrong area? Any advice would be welcome.:eek:

9 Comments - Linear Discussion: Classic Style
  • User Avatar Image
    DjNDB Moderator

    Please post a dxdiag log. That should make things clearer.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.

  • I hope someone figures this out. I downloaded the program to my boyfriend's computer and it was playable there. I really want to play it on my own since I don't know how often he will let me annex his system for my own needs.




    ------------------
    System Information
    ------------------
    Time of this report: 12/21/2010, 04:41:48
    Machine name: HERS
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Dell DM051
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
    Processor: Intel(R) Pentium(R) 4 CPU 3.40GHz (2 CPUs)
    Memory: 2046MB RAM
    Page File: 855MB used, 3083MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon X300/X550/X1050 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: RADEON X600 (0x5B62)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_5B62&SUBSYS_06021002&REV_00
    Display Memory: 256.0 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: ati2dvag.dll
    Driver Version: 6.14.0010.6925 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 2/10/2010 23:45:14, 325120 bytes
    WHQL Logo'd: No
    WHQL Date Stamp: None
    VDD: n/a
    Mini VDD: ati2mtag.sys
    Mini VDD Date: 2/11/2010 02:38:10, 3565056 bytes
    Device Identifier: {D7B71EE2-1822-11CF-BF68-0826A1C2CB35}
    Vendor ID: 0x1002
    Device ID: 0x5B62
    SubSys ID: 0x06021002
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: Logitech USB Headset
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: USB\Vid_046d&Pid_0a0b&Rev_1013&MI_00
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: usbaudio.sys
    Driver Version: 5.01.2600.5512 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 4/13/2008 13:45:12, 60032 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    Description: SigmaTel Audio
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7680&SUBSYS_102801AB&REV_1032
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: sthda.sys
    Driver Version: 5.10.4823.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/16/2005 22:36:00, 1047816 bytes
    Other Files:
    Driver Provider: SigmaTel
    HW Accel Level: Full
    Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 192000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Logitech USB Headset
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: usbaudio.sys
    Driver Version: 5.01.2600.5512 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/13/2008 13:45:12, 60032 bytes
    Cap Flags: 0x41
    Format Flags: 0x444

    Description: SigmaTel Audio
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: sthda.sys
    Driver Version: 5.10.4823.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/16/2005 22:36:00, 1047816 bytes
    Cap Flags: 0x41
    Format Flags: 0xCC0

    -----------
    DirectMusic
    -----------
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: n/a
    Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
    SigmaTel Audio, Software (Kernel Mode), Output, DLS, Internal
    USB Audio Device, Software (Kernel Mode), Output, DLS, Internal
    Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Registry: OK
    Test Result: Not run

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Natural® Ergonomic Keyboard 4000
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x00DB
    FF Driver: n/a

    Device Name: Logitech USB Headset
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0x0A0B
    FF Driver: n/a

    Poll w/ Interrupt: No
    Registry: OK

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x27C8
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 4/13/2008 14:45:38, 59520 bytes
    | Driver: usbd.sys, 8/10/2004 06:00:00, 4736 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Microsoft USB Natural Ergonomic Keyboard 4000 (IntelliType Pro)
    | Vendor/Product ID: 0x045E, 0x00DB
    | Matching Device ID: hid\vid_045e&pid_00db&mi_00
    | Service: kbdhid
    | Driver: kbdhid.sys, 4/13/2008 13:39:48, 14592 bytes
    | Driver: kbdclass.sys, 4/13/2008 13:39:48, 24576 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1532, 0x000C
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 4/13/2008 13:39:48, 14592 bytes
    | Driver: kbdclass.sys, 4/13/2008 13:39:48, 24576 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
    | Driver: kbdclass.sys, 4/13/2008 13:39:48, 24576 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x1532, 0x000C
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouclass.sys, 4/13/2008 13:39:48, 23040 bytes
    | Driver: mouhid.sys, 8/17/2001 12:48:00, 12160 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
    | Driver: mouclass.sys, 4/13/2008 13:39:48, 23040 bytes

    ----------------------------
    DirectPlay Service Providers
    ----------------------------
    DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
    Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

    DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
    DirectPlay Test Result: Not run
    Registry: OK

    -------------------
    DirectPlay Adapters
    -------------------
    DirectPlay8 Modem Service Provider: Conexant D850 56K V.9x DFVc Modem
    DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

    -----------------------
    DirectPlay Voice Codecs
    -----------------------
    Voxware VR12 1.4kbit/s
    Voxware SC06 6.4kbit/s
    Voxware SC03 3.2kbit/s
    MS-PCM 64 kbit/s
    MS-ADPCM 32.8 kbit/s
    Microsoft GSM 6.10 13 kbit/s
    TrueSpeech(TM) 8.6 kbit/s

    -------------------------
    DirectPlay Lobbyable Apps
    -------------------------
    Abomination (DX7) - Registry: OK, ExeFile: Abomb.exe ()

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 7.3 GB
    Total Space: 147.8 GB
    File System: NTFS
    Model: WDC WD1600JS-75NCB1

    Drive: D:
    Model: HL-DT-ST DVDRAM GH22LS40
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5593 (English), 5/2/2008 05:49:39, 62976 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
    Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_01D21028&REV_01\3&172E68DD&0&F9
    Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 13:51:52, 3328 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 14:40:30, 24960 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 14:40:30, 96512 bytes

    Name: Intel(R) PRO/100 VE Network Connection
    Device ID: PCI\VEN_8086&DEV_27DC&SUBSYS_01AB1028&REV_01\4&5855BE9&0&40F0
    Driver: C:\WINDOWS\system32\DRIVERS\e100b325.sys, 8.00.0047.0000 (English), 11/16/2007 11:55:00, 165496 bytes
    Driver: C:\WINDOWS\system32\e100b325.din, 10/30/2007 17:52:12, 5590 bytes
    Driver: C:\WINDOWS\system32\NicCo2.dll, 1.02.0000.0000 (English), 8/7/2007 01:28:34, 28272 bytes
    Driver: C:\WINDOWS\system32\NicInst.dll, 9.09.0000.0000 (English), 11/28/2007 23:38:46, 40056 bytes
    Driver: C:\WINDOWS\system32\e100bmsg.dll, 8.00.0040.0000 (English), 12/14/2007 13:05:14, 35424 bytes

    Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
    Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_01D21028&REV_01\3&172E68DD&0&FB
    Driver: n/a

    Name: Microsoft UAA Bus Driver for High Definition Audio
    Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_01D21028&REV_01\3&172E68DD&0&D8
    Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 4/13/2008 11:36:05, 144384 bytes

    Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
    Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&172E68DD&0&E0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 14:36:44, 68224 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
    Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_01D21028&REV_01\3&172E68DD&0&EF
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 30208 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 20:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:38, 59520 bytes
    Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/13/2008 19:11:54, 7168 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
    Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_01D21028&REV_01\3&172E68DD&0&EB
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 20:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:38, 59520 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
    Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_01D21028&REV_01\3&172E68DD&0&EA
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 20:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:38, 59520 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
    Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_01D21028&REV_01\3&172E68DD&0&E9
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 20:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:38, 59520 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
    Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_01D21028&REV_01\3&172E68DD&0&E8
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 20:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 14:45:38, 59520 bytes

    Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
    Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_01D21028&REV_01\3&172E68DD&0&FA
    Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 13:51:52, 3328 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 14:40:30, 24960 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 14:40:30, 96512 bytes

    Name: Intel(R) 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
    Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&172E68DD&0&F8
    Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 14:36:42, 37248 bytes

    Name: Intel(R) 945G/GZ/P/PL PCI Express Root Port - 2771
    Device ID: PCI\VEN_8086&DEV_2771&SUBSYS_00000000&REV_02\3&172E68DD&0&08
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 14:36:44, 68224 bytes

    Name: Intel(R) 945G/GZ/P/PL Processor to I/O Controller - 2770
    Device ID: PCI\VEN_8086&DEV_2770&SUBSYS_00000000&REV_02\3&172E68DD&0&00
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_E1\3&172E68DD&0&F0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 14:36:44, 68224 bytes

    Name: Conexant D850 56K V.9x DFVc Modem
    Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200F14F1&REV_00\4&5855BE9&0&18F0
    Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_CNXT.sys, 7.06.0000.0000 (English), 11/17/2003 22:58:02, 680704 bytes
    Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFHWBS2.sys, 7.06.0000.0000 (English), 11/17/2003 22:59:20, 212224 bytes
    Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_DP.sys, 7.06.0000.0000 (English), 11/17/2003 22:56:26, 1042432 bytes
    Driver: C:\WINDOWS\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0002 (English), 4/9/2003 19:48:08, 11043 bytes
    Driver: C:\WINDOWS\SYSTEM32\DRIVERS\del200f.cty, 11/19/2003 09:15:00, 128398 bytes
    Driver: C:\WINDOWS\system32\mdmxsdk.dll, 1.00.0002.0002 (English), 4/9/2003 20:01:32, 90112 bytes
    Driver: C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1\HXFSetup.exe, 2.01.0008.0000 (English), 10/30/2003 22:25:38, 532480 bytes
    Driver: C:\WINDOWS\system32\HSFCI008.dll, 7.99.0099.0099 (English), 10/23/2003 21:01:36, 32218 bytes

    Name: ATI Radeon X300/X550/X1050 Series Secondary
    Device ID: PCI\VEN_1002&DEV_5B72&SUBSYS_06031002&REV_00\4&1603E009&0&0108
    Driver: C:\WINDOWS\system32\DRIVERS\ati2mtag.sys, 6.14.0010.6925 (English), 2/11/2010 02:38:10, 3565056 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0018 (English), 2/10/2010 23:19:08, 53248 bytes
    Driver: C:\WINDOWS\system32\ati2dvag.dll, 6.14.0010.6925 (English), 2/10/2010 23:45:14, 325120 bytes
    Driver: C:\WINDOWS\system32\ati2cqag.dll, 6.14.0010.0413 (English), 2/10/2010 22:47:50, 626688 bytes
    Driver: C:\WINDOWS\system32\Ati2mdxx.exe, 6.14.0010.2495 (English), 2/10/2010 23:35:32, 26112 bytes
    Driver: C:\WINDOWS\system32\ati3duag.dll, 6.14.0010.0647 (English), 2/10/2010 23:25:10, 3818144 bytes
    Driver: C:\WINDOWS\system32\ativvaxx.dll, 6.14.0010.0218 (English), 2/10/2010 23:12:24, 2670592 bytes
    Driver: C:\WINDOWS\system32\atiicdxx.dat, 4/23/2009 17:29:16, 189051 bytes
    Driver: C:\WINDOWS\system32\ativva5x.dat, 2/10/2010 23:12:00, 3107788 bytes
    Driver: C:\WINDOWS\system32\ativva6x.dat, 2/10/2010 23:12:00, 887724 bytes
    Driver: C:\WINDOWS\system32\amdpcom32.dll, 6.14.0010.0023

  • User Avatar Image
    DjNDB Moderator

    @Mystery Taco said: My system meets the requirements but when I start the game I receive this message: Telltale Games has encountered a problem and needs to close. We are sorry for this inconvenience.



    Can you copy the details from the error message?


    I would try a clean boot as a first measure (see below) to see if the game works then.

    @Mystery Taco said:
    Description: Logitech USB Headset


    You could also try disconnecting the USB headset and all other non-essential USB devices.


    Booting clean in Windows XP:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart
    8. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer

    Based on Will's post

  • Same response after following both suggestions separately and together. Has anyone had this problem and been able to solve it?:rolleyes:

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    DjNDB Moderator

    Did you run the DirectX updater?

    What happens when you disable all sound devices in the device manager before starting the game?

    My best guess is that it's a graphics card issue though.

  • I ran the direct x updater on every install. I did several uninstalls and reinstalls while trying to fix problems. I also just went to the windows site and updated directly from that as well as my net runtime environment just in case. I also only disabled the audio codecs for my sigmatel card. I don't have much choice with getting new drivers there since the company got purchased by someone else and they are no longer putting out anything new for my internal audio.

  • I get the same message after disabling sound devices and starting game.:cool:

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    DjNDB Moderator

    I fear i am running out of ideas. If you have someone who has a left over graphics card lying around, with a chip less than 5 years old, i would give that a try.

  • I feared it would be a no go. Thanks for your help. The only solution is to upgrade.

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