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BTTF not listet in "Your Games" / Can`t login on Launch Screen

posted by Todesreiter on - last edited - Viewed by 529 users

Hello... i`ve problems with my BTTF-Episodes.
They are not listet in my "Your Games" list.

This morning i become a window at Telltale Site where i can choose
the version to download. so i`ve download and install the german one.

no problem, but when i start the game and the launch-screen start,
i cannot login with my name&pw... nothing happens :confused:

where`s the problem?
what can i do?

16 Comments - Linear Discussion: Classic Style
  • @Amy Lukima said: This has been fixed for you.

    Thank you, the login actually works now. That was really fast! I had actually written a support mail in the meantime, and at least two issues are still there:

    The login problems on the website are still there. Clicking on settings or my games brings me always to the password reset form.

    The login and episode screens are still in German, though, although I downloaded the English version of the game.

  • @vintagegames said: Thank you, the login actually works now. That was really fast! I had actually written a support mail in the meantime, and at least two issues are still there:

    The login problems on the website are still there. Clicking on settings or my games brings me always to the password reset form.

    The login and episode screens are still in German, though, although I downloaded the English version of the game.

    What's your ticket number?

    I can try resetting your password. I'm not sure what's causing the german version to be downloaded but maybe being able to get to "your games" after a password reset will solve it.

  • @Amy Lukima said: What's your ticket number?

    I can try resetting your password. I'm not sure what's causing the german version to be downloaded but maybe being able to get to "your games" after a password reset will solve it.

    The ticket is "issue-40922".

    I reset my password two times, could login once, but still keep getting forwarded to the reset form instead of my games or settings when I click those corresponding icons.

    The speech in the game actually is English, but the entire text is German (with a sometimes questionable translation, too). I do not see an option in the menu to change the text language; I know it said somewhere that all versions come with multi-language text - but I hardly think the game should try to be smarter than me and make the decision which one to show for me. I downloaded English speech and would like object names, summary texts, and subtitles (if needed) to match what I hear.

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    DjNDB Moderator

    @vintagegames said: The login and episode screens are still in German, though, although I downloaded the English version of the game.

    If you have a German windows, that's caused by a missing registry key. I have posted reg files to fix it here.

    It depends on your Windows Version though. If you have Vista, you can give the Win7 Reg file a try. No harm in trying, since you can just remove it again with the appropriate removal file.

  • @DjNDB said: If you have a German windows, that's caused by a missing registry key. I have posted reg files to fix it here.

    It depends on your Windows Version though. If you have Vista, you can give the Win7 Reg file a try. No harm in trying, since you can just remove it again with the appropriate removal file.

    Thank you so much, this immediately fixed the problem.

    I was already afraid that I would have to always change the system locale before playing (I have an English Windows, the game seems to use the locale unless the registry key is there).

  • Hi, I have the same problem as "vintagegames".

    When I try to log in the launcher shows "Loading ..." for a second and than it goes back to the log-in screen without any info about what went wrong.

  • Hey I just got the first episode BTTF game and it won't let me log in! it says I don't own the game but on the website it's under my games list


    and on top of that every time i try to go into my games list it asks me if I've forgotten my password what the heck? I can log in fine

  • Back to the Future shows up in my invoice list, but not in the games I can download section.

    I can login to the website, but not the game. Email requesting support sent yesterday, no response as of yet.

  • I'm having the same problem where it says I don't own the game but I have the serial number in my games section of my account. Could someone at Telltale Games please help. Thank you

  • I have this problem as well T^T

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