I keep seeing comments from Telltale about how they use the model they do for games to keep from alienating players, but the more I see that concept the more I wonder about it. It seems that the more effort you put into "not" alienating players, the more players start showing up who start to get bothered by things being simplified. Back to the Future didn't alienate me because it was too difficult, it alienated me because it was far too simple.
I'm of the opinion that the best games knowingly take that risk of alienating people and accept that they're not going to please everyone. Some of the best games I've played in the last year (Demon's Souls, Resonance of Fate, Final Fantasy XIII) turned off a lot of people because of their mechanics, but I absolutely loved them.
I wonder what the balance is between not alienating people and still making a game that people enjoy playing.