If I had known this I would have asked for them all (in this case both) at once. A tad frustrating, I must say.
I have already e-mailed support with (another) unlock request (for episode 2 this time). I hope things go better this time and I don't have to go through the ringer like last time.
I am also concerned that the automated reply that normally comes back like lightning (it did last time) hasn't come through after 20 minutes. I am now concerned that my e-mail hasn't got through at all.
Since it appears highly possible e-mail support is not working, here is the information for my problem:
My Serial Number = [REDACTED]
My Offline Unlock Request Code = [REDACTED]