Not sure if this is the right place, but the fact is I'm mad at you, Telltale. Really mad. Why? Because of this.
I'm gonna quote Banjo, who said it best:
I have to agree with giant_frying_pan, Eek and several others here.
Until now, I'd been impressed with TellTale and was more than happy to give them my money! I'd bought the whole of season one, and never had a problem downloading, activating and such. As someone who sorely misses the days of physical game box content, I was keen to get the whole season on disc too (I wouldn't have gone the download route without the promise of a "free" disc at the end), however being in Australia meant I wasn't going to order one and pay $10 shipping until I wanted to get more from the store. I knew Surfing the Highway was coming out and planned to get that and the disc, and the soundtrack and case file all at once.
Come Christmas time, I decided STH wasn't coming out soon, but I could live without it (or wait until the end of season two), and would just get the S1 disc, OST and case file... but then of course the S1 disc option vanished from the store!!!
Sooooo... I waited until now, dropped by to find the S1 disc was back and I could get one (still no STH, but like I said, I could deal with that), but NOW there were no CASE FILES!!!
I know it's just a few bits of cardboard, but it's stuff like this that keeps collectors, fans and gamers able to easily argue against all those leeches that say "just pirate it"... whatever else you think of piracy, one thing you'll NEVER get is all the neat manuals, bonus stuff, box and extras.
Frankly, I am very annoyed about this. When I wander into my local game store and see S&M S1 on the shelf, I start to wonder what the advantage was of going the whole 'download and then get a disc' option in the first place, beyond getting it "early", after the hassle of actually GETTING a disc ended up costing me the case file.
Maybe it's just because I feel "limited editions" of games and such are so frequent now, and usually include what I think you should get for paying full price for a game anyway. Or maybe it's because I feel the idea of "limited bonus" stuff like the case file is something us full-season purchasers should have been entitled to buy (heck, a little email about it being taken off the market would have been nice, if nothing else).
I will still buy S&M episodes, but I have to say that aside from getting the season discs, I can't see myself being eager to make any more store purchases, as I am now anticipating STH to be another "limited run" item, that I won't be able to wait for S2 to end before buying.
So, yeah, you let us down. Your loyal, ninja trained and very vindictive fans. A mistake you could have avoided.
Now I suppose you're gonna have to produce more of those lovely case files, if you don't want to get shuriken'ed. C'mon, it can't be that difficult. You could order monkeys to assemble them! Monkeys can do that, right? Right?!