So I bought the game for my husband who is an almost fanatical CSI fan and he was like a kid in a candy store. We get home and he goes to install it, and it won't install.. at all.
So I take the disc from him and start trying to get it to work. Finally I get it installing after NOT running the auto install but by "explore"ing the DVD and running setup by hand. Also I can not install the full version, it gets some weird errors about the movies. But I get the minimum install to go.
So I go to start the game and the updater runs so fast i can't see it then just shuts down. That was it, nothing more. So I go into the directory and run the game exe instead on the updater exe and get just a black screen. So I start browsing site to find answers. One suggested deleting the "preps.prop" file to force the game to run at minimal settings (which is odd because our systems WAY exceed the recommended) but hey it starts! Or so I thought... it comes up with the CSI screen and then an error pops up "Bink error: error opening file" and only "ok" as an option, then the game screen goes grey/black and just sits there dead.
I checked everything I have found "help" for it so far.
- I made sure all codex's were fine and not in the way
-All drivers for all hardware and software are current
-The disc is in a dvd player that works
-I saw firewalls can be blocking and so went as far as to take mine all the way down as a test
- I tried running from Gameupdate.exe & csi4.exe
- I even fixed my wmp install as someone said worked for them
-I seperated my compter from the internet and my network even
- I even removed the um.dll file to be sure of the internet issue
Please, any and all help would be greatly appreciated!