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That's it! I'm done with EA!

posted by Zeek on - last edited - Viewed by 647 users

I'll keep this brief.

I was banned from posting in The Sims 3 forums because I criticized their developers over what happened a few days ago when their Demo corrupted saved data from the main base game.

In my appeal, I discovered that the ban was because the developers didn't like my comment. That's right, I was banned for criticizing the developers. I even asked about the other people out there who did the exact same thing I did, only using harsher language. They got banned as well.

So, yeah, I can't post information or help other users out by pointing them to a bug report thread because I'm banned for criticizing their developers.

I seriously doubt TTG--any other developer for that matter--would do that.

EDIT: Oh, now this is just great. I now discovered that my ban isn't limited to The Sims 3. It's the entire EA library. My log-in cannot access my accounts on Spore.com or even the EA Store itself. I can only access their Customer Service area with no restrictions. Everywhere else, I'm been banned from even looking at the site as a member/user!

That's... urgh...

53 Comments - Linear Discussion: Classic Style
  • Also, I will say this about TTG's community. You guys seem more level-headed. I've been posting this topic around on other sites I go to in order to get a better, well-rounded perspective on the situation, mostly to clear up my own confusion. It seems a lot of people are missing the point and are calling me an ass, saying that I deserved the banning.

    They seem to be missing the point entirely that it was a developer's decision to ban me for criticizing them, and not a forum moderator.

    Ironically, they've resorted to the same language I was reportedly banned for using.

  • @Chyron8472 said: It occurs to me that Steam is set up such that a user's Steam account and forum account are separate (even requiring separate passwords). I don't have rose colored glasses for any particular company, but it doesn't strike me that Valve would do something like EA has done.

    Valve is the only AAA game developing company I support anymore.

  • @MusicallyInspired said: Valve is the only AAA game developing company I support anymore.

    Sorry for asking possibly stupid questions, but what is a "AAA game developing company"?

  • AAA. "Triple A." Meaning very good at what they do.

    I hesitate to give their support staff the same rating, since Civilization 4 (and its expansions) have had duplicate entries in Steam for the Mac versions for well over a year now.

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  • Triple A. As in not indie. Big developing/publishing company.

  • Wait, let me see if I have this right. EA banned you from your online account, which, if you have digital games bought, you can no longer access them? Or did they just ban you from any type of online activity, including in their games?

    Either way, man that's p. awful. It's a little rude to call someone an idiot, but it's still not worth a banning of a paying customer who is rightfully upset. Have you tried talking to a higher-up, basically anyone better than a forum mod who doesn't seem to be making the point clear anyway? If they're ignoring you, I highly suggest bringing this to the attention of someone other than us.

  • @PecanBlue said: Wait, let me see if I have this right. EA banned you from your online account, which, if you have digital games bought, you can no longer access them? Or did they just ban you from any type of online activity, including in their games?

    Either way, man that's p. awful. It's a little rude to call someone an idiot, but it's still not worth a banning of a paying customer who is rightfully upset. Have you tried talking to a higher-up, basically anyone better than a forum mod who doesn't seem to be making the point clear anyway? If they're ignoring you, I highly suggest bringing this to the attention of someone other than us.


    Both, actually. Spore I have a hard copy of, but I also registered my copy of The Sims 3 with them and discovered that when I got banned, I can't launch my game without going through a backdoor. There is an in-game log in for online features in The Sims 3, but when I attempted to sign on with that, it acted as if I never created an account. What I'm ultimately locked out of with this banning in my Sims 3 game is access to their DLC Store and uploading created content to my studio on their website.

    With Spore it's pretty clear. I'm banned, no new content for your game until the ban is lifted. That means that if I play that game in Offline Mode, once the game has used up all the content it currently has to populate my save game, that's it. I'll be running into empty planets, possibly even given repeat missions/Adventures because the game can't download any new content for me.

    I even tried to access my Origin account to check if EA did the biggest dick move they could do and cancel my pre-order and delete my remaining balance from the bank (which they can do according to the EULA). I can't even see that info. The only info I can see is my account settings, and naturally because of the ban, I can't update/change that info.

    I've tried to appeal that, but I couldn't talk to a higher authority because you can't get any higher than an actual game developer. All I've been told is that if my EA account gets hit with the ban-hammer, you lose all online features and services. And if your game is like Spore that requires an online connection for one reason or another? You're SOL.

    Like I said earlier, I've shopped this story around, and all I've been told is that I'm wrong, I was justifiably banned, and I deserved everything that has happened to me. EA did what they are suppose to do when dealing with "jerks like [me]" because of the language I used to critique them in my post.

    Speaking of which, I don't know if I mentioned this or not, but I was able to trick the forum and found the thread with the post that got me the banning. EA apparently deleted the post. There's no empty post box or a message from a mod where I posted saying "This message has been deleted." It's as if the post never happened. And the thread was locked because the majority of the posts in the thread that were still kept were saying the same thing I did. Most of them saying that EA should have took the faulty demo down and be held responsible for their error in this marketing effort for Pets.

    I've finally reached the point where I've stopped caring. It took me two days, but I'm here now. If they don't care about me as a player and consumer, then I just don't care about them and their game.

    Now someone recommend me a God game that isn't made by that company or any of the companies they own that can run on a 9 year old machine. If not, I'll go back to RCT3.

  • That is actually pretty damn ridiculous and I would advise leaving a review of some kind at least, people need to be aware of this stuff. (though really I think there aren't many people that aren't aware EA could be the Satan of game companies at this point) More Awesome Than You sounds like a good forum to at least report your experience, but really it's like preaching to the choir over there, though it can still potentially add some hefty fuel to the fire for EA.

    Also, what people told you you "deserved" the ban? Is it a specific forum that you wouldn't mind naming? It's kind of hard to believe anyone out there is really that much of a raving fanperson that they overlook a game company taking away someone's paid-for service "because they can." (really from what I am hearing that's pretty much what it is, since an upset customer calling the developers names after their own mess-up is like the typical routine for big companies)

    PS. RCT3 is a fun game, so's Zoo Tycoon 2 in other ways. I was thinking of trying Minecraft soon since everybody talks about it forever, but I don't know if it's really considered a God Game. I actually enjoyed the older Zoo Tycoons and RCTs as well, and older Sim Cities. (4 might still have that EA aspect connected to it)

  • What did you actually say?

    The Dragon Age 2 forums are, or at least were when the game came out, chock full to the brim of negativity and insults towards the developers. I can't imagine it wouldn't have made the vidya-game news sites if they'd been banning folks left and right at the time.

  • @PecanBlue said: Also, what people told you you "deserved" the ban? Is it a specific forum that you wouldn't mind naming? It's kind of hard to believe anyone out there is really that much of a raving fanperson that they overlook a game company taking away someone's paid-for service "because they can." (really from what I am hearing that's pretty much what it is, since an upset customer calling the developers names after their own mess-up is like the typical routine for big companies)

    I kind of do mind naming one site in particular, mostly because they are a small site based around movies that are just now getting into video games due to orders from higher ups. The webmaster even said that he didn't want to venture into video games, but he had to in order to please his bosses.

    The other site is a... well, I don't know how to describe it. It's Gaia Online, and granted that the majority of their users are teenagers who know nothing but DragonBallZ and Kingdom Hearts, I wanted to see what they thought about the subject matter. That's where I'm getting the bulk of the "you deserved it because you called them a bunch of idiots and weren't polite about it" and "it's their website, and they can do whatever they want to you."

    I recently posted this story on an Extra Credits fan site, as the banning apparently triggered something with my depression and I'm trying to figure out if I have Gaming Compulsion or not. They haven't said much about the subject at hand, since that technically isn't what the topic is about over there. Those that have commented have said generally the same thing as Gaia Online, only in a nicer tone.

    @PecanBlue said: PS. RCT3 is a fun game, so's Zoo Tycoon 2 in other ways. I was thinking of trying Minecraft soon since everybody talks about it forever, but I don't know if it's really considered a God Game. I actually enjoyed the older Zoo Tycoons and RCTs as well, and older Sim Cities. (4 might still have that EA aspect connected to it)


    I do have the original RCT sitting in my drawer. I can't remember why I didn't like that game, but I suspect it had something to do with the nature of the Scenarios and lack of a Sandbox mode until RCT2.

    Never played Zoo Tycoon 2, but I have Zoo Tycoon 1... somewhere... I just have to find it.

    @PecanBlue said: What did you actually say?

    I would quote the post for you, but EA deleted it when I went hunting for the thread.

    Long story short, I called them a bunch of idiots. I listed my reasons, among them being a two year old bug that hasn't been fixed with an official patch but was fixed within a week by a hacker/modder, the fact that their most current expansion for the Sims kills/disables a game play feature rendering three careers for a player's Sims useless without risk of corrupting the game data, as well as outstanding issues with DLC advertised to do one thing but ultimately won't function because of compatibility issues. And with no communication between the developers and the player community, it's rather upsetting and disheartening to have to figure out how to play and what not to do while you play for the sake of being able to save your game. Even a "We're aware of the issue" post would be enough for a lot of people, but we don't even get that.

    In the context of the thread itself, the topic was me asking how the Sims 3 forum community felt about the Sims 3 facebook community claiming that it's the players fault EA's Pets demo corrupted their Saved Game data. Before the thread was locked and I was banned, most of the users that posted said the error was indeed EA's fault for releasing a faulty product and not taking it down immediately once reports of the issue began to flood the forums and not the fault of the player for choosing to download it. I don't know what happened to those users if they were banned or not, but I would suspect they were given what Customer Service told me.

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