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Need help activating downloaded Back to the Future episode 1 game

posted by Rodimus_2316 on - last edited - Viewed by 397 users

I downloaded the game, installed it, activated it, tried pressing the "PLAY" button shown, then get this error message:

Error

Could not initialize Direct3D.
Make sure you have current video drivers and
close any other applications that might be running.
You will need a video card that supports at least pixel shader version 1.4.



I then click "ok", and get another one:

Error

Unfortunately, this error cannon be recovered.



What do I do? I think all my programs were closed. I use a Windowx XP PC. Please help.

Thanks.

17 Comments - Linear Discussion: Classic Style
  • "Color Quality" already set to "Highest (32 bit)".

    What does "multiple displays" mean?

    How do I check my graphics card?

    Thanks again.

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    DjNDB Moderator

    Multiple displays, as in two or more monitors.

    The easiest way to check these things is if you post a dxdiag log as described below.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.

  • @DjNDB said: Multiple displays, as in two or more monitors.

    No, just have one.

    The easiest way to check these things is if you post a dxdiag log as described below.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter

    Did that, got this message:

    DirectX Diagnostic Tool

    Do you want to allow DxDiag to check if your drivers are digitally signed as logo'd by Microsoft's Windows Hardware Qualtiy Labs (WHQL)? This may cause Windows to connect to the internet to download new WHQL certificates. No information is retrieved from your system. We recommend answering "Yes" so that DxDiag has more complete information about your system.

    "Yes" and "No" buttons appear below that.

    Do I just hit "Yes", and do the rest talked about below?

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.

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    DjNDB Moderator

    @Rodimus_2316 said:
    "Yes" and "No" buttons appear below that.

    Do I just hit "Yes", and do the rest talked about below?

    Yes, that should work.

  • Here's the zip file with the txt file inside. I asterixed out the Machine Name near the top, under System Information, but the rest is there. I hope that's ok.

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    DjNDB Moderator

    @Rodimus_2316 said: I asterixed out the Machine Name near the top, under System Information, but the rest is there. I hope that's ok.

    Sure, that's fine.

    Your system is using a generic graphics driver that doesn't support Direct 3D.
    We need to find out what graphics card you have installed.

    According to your Mainboards specification it does have an integrated intel graphics chip, but there could be an actual graphics card used instead, so i can't know that for sure. Since they are mutually exclusive, we can just try if installing the integrated driver works, unless you know more about the installed graphics card.


    Please try installing the intel graphics driver, and while you are at it, you should update the sound driver as well.

    Then try if the game works.

    Since your system is rather old, and intel graphics are not very powerful, it is still possible that it might not run, and if it does, you'll probably have to reduce the graphics quality settings in the game a lot.

  • For the "intel graphics driver" link-download, I downloaded it, activated the Setup.exe file, but got this message:

    Error

    This computer does not meet the minimum requirements for installing the software.

    Setup will exit.



    For the "sound driver" link-download, I downloaded it, activated the AUD_allOS_D20001.0x_PV_IDTGUI_v105_Legacy.exe file, and it started to install, and I eventually came into a window that said:

    InstallShield Wizard Complete

    The InstallShield Wizard has successfully installed IDT Audio. Before you can use the program, you must restart your computer.

    () Yes, I want to restart my computer now.

    () No, I will restart my computer later.

    Remove any disks from their drives, and then click Finish to complete setup.



    However, a small window came up also, saying:

    IDTSG

    IDT Audio driver is inaccessable.
    Please make sure it is installed and enabled.



    And what am I supposed to get from "your Mainboards specification", or is that just a description of my computer-type's specs?

    Thanks again.

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    DjNDB Moderator

    The Mainboard specs link was just for reference. Sorry about the confusion.

    It sounds like the sound driver might have installed correctly anyway.
    Does your sound still work?


    Let's try to find out what's really going on with your graphics card.

    Does your computer have any detailed Manufacturer and Model name?

    Also please run Unknown Device Identifier, select "File/Save" from the menu, and attach the "DeviceList.txt". You might need to zip it for size reasons.

    I might be able to identify your graphics card that way.

  • Ok, but first, for the sound driver part, do I click the "ok" button on the IDTSG message, and for the InstallShield Wizard Complete window (which has the top-title "Configuring IDT Audio Driver and Applications", forgot to say that) select "Yes, I want to restart my computer now", close my open programs, then click "Finish" anyway?

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