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Sierra tech support reunion party, KQ7 is mentioned quite a bit

posted by Armakuni on - last edited - Viewed by 742 users

I recently stumbled upon this Youtube called MetalJesusRocks, and the guy whose channel it is used to work for Sierra, in the phone support section.

He hosted a little reunion party for other people having worked in support, and while it might sound really dull to watch... it's actually quite interesting!
They talk about which games were the most work to support, and which ones were the easiest... and Kings Quest 7 is mentioned several times as being one of the very worst ones as it was apparently incredibly buggy when it was first released (mine wasn't as far as I remember, but then again I didn't buy it right away and maybe the European release was more polished..?).
It was actually so buggy that they started including patch floppies in the game boxes! :D

Anyway, here are links to the two parts -
Sierra tech support reunion part 1/2
Sierra tech support reunion part 2/2

17 Comments - Linear Discussion: Classic Style
  • Except for SCI games, once the game is updated old save games no longer work. Not so for modern games, in most cases, anyway.

  • [quote]now they release buggy games all the time.[/quote]

    There's some degree of bugginess in most products. However, I felt that games like Police Quest: Open Season, Quest for Glory IV (which I couldn't even start up until I got a new computer), and King's Quest VII were much worse than the majority of modern releases. Sierra had serious issues (incessant crashing, interface glitches, corrupt save games, etc.) once DOS extenders and Windows 3.1 were supported.

    In addition to the holiday rush, I suspect that QA schedules hadn't evolved to match the growing complexity of games.

  • Their Windows 3.1 interpreters were absolute GARBAGE. The developers said so themselves. Win 3.1 was apparently not very developer-friendly as far as programming third-party programs was concerned. That's why I always stick to the DOS interpreters. The Win95 ones did far better, though.

  • hehe, I had all of those games they hated.
    KQ7 - I don't know what version I had on disc, but I know it wasn't Version 2 because I definitely remember being in Costco and going "Version 2?" Which had like different box. Point of interest... I played it on a 386. I played Space Quest 6 on a 386. Which is probably why I didn't run into bugs in...

    Quest For Glory 4, had this too, ticked me off that Sierra wouldn't switch the floppy for the CD version. It was definitely buggy but I managed to complete it at least twice. When I later tried to play it on Dosbox I was ran into the Error 42 problem that I managed to work around by making it emulate a 386.

    Outpost, ha, this game was great... if you had internet access and downloaded the patches. They literately did not release the entire game. There were things in the manual that didn't exist until the patch. The game itself was actually very hard. (I also had Outpost 2 which was a completely different game, the first was a sim more like simcity, 2 was more RTS like starcraft.)

    At some point in time I've had all the Kings quest and Space Quest games from their original installation media (I had relatives that would trade their games to each other and myself) up to Space Quest 6. When I recently went though all my CD's I could only find Space Quest 4 (which came from the 5foot 10 pack set IIRC) and 6. LSL 6 and 7, and KQ7. I think I lost most of the floppy disks for everything (I have a box of 5 1/4" discs on a shelf, and a drive in a bin somewhere. I know KQ3, KQ4, PQ2 I had on 5 1/4's.) QFG nobody had 2, so I went from QFG1 (which was the EGA Hero's Quest version) to QFG3 and then 4.

    I have never called Sierra support. I used their website since I had internet during the Win3.1 era... on a 386.

    This does show the decline of Sierra's Management, choosing to ship broken games.

  • I played Space Quest 6 on a 386. Which is probably why I didn't run into bugs in...

    Ugh I still remember that stupid crash in SQ6 when you try and load the keycard in the sickbay. I think I had a 486 at the time. I ended up using Mo'slo or some other program to slow down my computer.

  • I rarely experienced "bugs" in Sierra games, OTHER THAN memory issues in DOS. I was always making boot disks and was able to make it work. I started off using the boot disks they recommend in the game manuals verbatim, and eventually started figuring out how to modify them myself and increase performance. I remember I made one legendary boot disk that my friend referred to as "The Disk".

  • Sierra ultimately released a very good boot disk maker, they called it something like Bdall!

    I don't know if Sierra made it themselves, or simply pulled it from a third party source, but worked great back then...

  • @Kisai said: hehe, I had all of those games they hated.
    KQ7 - I don't know what version I had on disc, but I know it wasn't Version 2 because I definitely remember being in Costco and going "Version 2?" Which had like different box. Point of interest... I played it on a 386. I played Space Quest 6 on a 386. Which is probably why I didn't run into bugs in...

    If you still have the box, version 1 has Malicia in the center looking down at a tornado with Valanice and Rosella in it.

    Version 2 has a castle with a volcano behind it.

  • There were at least three versions...

    There was the Windows 3.1 original, 1.1, I think (buggy as hell)...

    There was the 1.4/1.51 version, Win 95 (won't work on 64bit). Has a few extra deaths, and events.

    There was the 2.0, Dos/Win 95 version (dosbox!). Has removed material, to fix timing bugs... It added better saving though...

    Personally can't wait until there is a working scummvm that run the 1.4 version... Just to have access to the extra death scenes, animation...

    This does show the decline of Sierra's Management, choosing to ship broken games.

    Seriously, when you think about it the management under those times were mainly Ken Williams! It got worse when he left... But it was pretty bad when he was completely in charge of the company as well... He was often the one at fault for pushing games through before they got tested... Since he wanted meet Christmas deadlines and such...

  • I don't remember running into any real problems with the King's Quest games I played via the King's Quest Collection of '97. However, the Space Quest Collection I got had all the games except 6 as unplayable. I could never get in contact with someone about it, though, because I'd bought it online and this was before we had stuff like Amazon and good customer service for online purchases.

    However, it wasn't an expensive collection and the fact that I loved every minute of SQ6 made me feel the money wasn't a total waste.

    The bonus game, Laura Bow 2, on the other hand that came with KQC.. I could never finish it cause it had numerous bugs which rendered it unfinishable.

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