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Puzzle Agent 2 (Steam) crashing immediately upon start

posted by Deast on - last edited - Viewed by 360 users

So my new copy of Puzzle Agent 2 is crashing immediately upon starting the game. I hear perhaps 2 chords of guitar IF LUCKY. I've googled solutions (the only one I've seen involves changing compatibilities in Windows, which doesn't work), I've checked video drivers, Direct X... tried restarting... I'm at a loss here and VERY disappointed. I loved the first PA and am anxious to play more! Here's my dxdiag since it seems like it is often asked for in these forums:


------------------
System Information
------------------
Time of this report: 12/30/2011, 22:52:31
Machine name: DEAST-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Studio XPS 1640
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08 .
Processor: Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz (2 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 6138MB RAM
Page File: 2261MB used, 10014MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 4670
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9488)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9488&SUBSYS_02721028&REV_00
Display Memory: 3829 MB
Dedicated Memory: 1016 MB
Shared Memory: 2813 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5448
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Internal
Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
Driver Version: 8.634.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/29/2009 22:43:14, 4059648 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D7C8-11CF-3E71-7822A1C2C535}
Vendor ID: 0x1002
Device ID: 0x9488
SubSys ID: 0x02721028
Revision ID: 0x0000
Driver Strong Name: oem65.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_M9x:8.634.0.0:pci\ven_1002&dev_9488&subsys_02721028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers / Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7675&SUBSYS_10280272&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6217.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/29/2009 12:44:38, 487424 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone Array (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6217.0000 (English)
Driver Attributes: Final Retail
Date and Size: 6/29/2009 12:44:38, 487424 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Microphone / Line In (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6217.0000 (English)
Driver Attributes: Final Retail
Date and Size: 6/29/2009 12:44:38, 487424 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Bluetooth Remote Control HID Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0xFFFE, 0xFFFE
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2936
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Microsoft eHome Remote Control Keyboard keys
| Matching Device ID: hid\irdevicev2&col05
| Service: kbdhid
|
+ Microsoft eHome MCIR Keyboard
| Matching Device ID: hid\irdevicev2&col06
| Service: kbdhid
|
+ Microsoft eHome MCIR 109 Keyboard
| Matching Device ID: hid\irdevicev2&col07
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x8157
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Dell Touchpad
| Matching Device ID: *pnp0f13
| Upper Filters: SynTP
| Service: i8042prt
|
+ HID-compliant mouse
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC018
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x413C, 0x8158
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 15.3 GB
Total Space: 461.9 GB
File System: NTFS
Model: ST9500420ASG ATA Device

Drive: E:
Model: Optiarc DVDRWBD BC-5600S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: D:
Model: NIJKDG 9A7G9A78DE SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Mobile Intel(R) 45 Express Chipset Series PCI Express Root Port - 2A41
Device ID: PCI\VEN_8086&DEV_2A41&SUBSYS_02721028&REV_07\3&11583659&0&08
Driver: n/a

Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02721028&REV_03\3&11583659&0&D7
Driver: n/a

Name: Intel(R) ICH9 Family SMBus Controller - 2930
Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02721028&REV_03\3&11583659&0&FB
Driver: n/a

Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_02721028&REV_22\4&31FC8C23&0&09F0
Driver: n/a

Name: Mobile Intel(R) 45 Express Chipset Series Processor to DRAM Controller - 2A40
Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_02721028&REV_07\3&11583659&0&00
Driver: n/a

Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02721028&REV_03\3&11583659&0&EF
Driver: n/a

Name: Intel(R) ICH9M/M-E Family 4 Port SATA AHCI Controller - 2929
Device ID: PCI\VEN_8086&DEV_2929&SUBSYS_02721028&REV_03\3&11583659&0&FA
Driver: n/a

Name: Ricoh Memory Stick Controller
Device ID: PCI\VEN_1180&DEV_0592&SUBSYS_02721028&REV_12\4&31FC8C23&0&0BF0
Driver: n/a

Name: Intel(R) ICH9 Family PCI Express Root Port 6 - 294A
Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_00000000&REV_03\3&11583659&0&E5
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_02721028&REV_03\3&11583659&0&D2
Driver: n/a

Name: Intel(R) ICH9M LPC Interface Controller - 2919
Device ID: PCI\VEN_8086&DEV_2919&SUBSYS_02721028&REV_03\3&11583659&0&F8
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA38&SUBSYS_02721028&REV_00\4&1668647A&0&0108
Driver: n/a

Name: Intel(R) ICH9 Family PCI Express Root Port 4 - 2946
Device ID: PCI\VEN_8086&DEV_2946&SUBSYS_00000000&REV_03\3&11583659&0&E3
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_02721028&REV_03\3&11583659&0&D1
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_93\3&11583659&0&F0
Driver: n/a

Name: ATI Mobility Radeon HD 4670
Device ID: PCI\VEN_1002&DEV_9488&SUBSYS_02721028&REV_00\4&1668647A&0&0008
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02721028&REV_03\3&11583659&0&D0
Driver: n/a

Name: Broadcom NetLink (TM) Gigabit Ethernet
Device ID: PCI\VEN_14E4&DEV_1698&SUBSYS_02721028&REV_10\4&2BCEBCDB&0&00E5
Driver: n/a

Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_00000000&REV_03\3&11583659&0&E1
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02721028&REV_03\3&11583659&0&EA
Driver: n/a

Name: Ricoh xD-Picture Card Controller
Device ID: PCI\VEN_1180&DEV_0852&SUBSYS_02721028&REV_12\4&31FC8C23&0&0CF0
Driver: n/a

Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_00000000&REV_03\3&11583659&0&E0
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02721028&REV_03\3&11583659&0&E9
Driver: n/a

Name: Ricoh SD/MMC Host Controller
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_02721028&REV_12\4&31FC8C23&0&0AF0
Driver: n/a

Name: Intel(R) WiFi Link 5100 AGN
Device ID: PCI\VEN_8086&DEV_4232&SUBSYS_13218086&REV_00\4&B04CCE1&0&00E1
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02721028&REV_03\3&11583659&0&D8
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02721028&REV_03\3&11583659&0&E8
Driver: n/a

Name: Ricoh 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1180&DEV_0832&SUBSYS_02721028&REV_05\4&31FC8C23&0&08F0
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
CyberLink AudioCD Filter,0x00600000,0,1,CLAudioCD.ax,5.00.0000.4417
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.00.0006.2524
CyberLink DVD Navigator,0x00200000,0,3,CLNavX.ax,8.00.0000.2808
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.00.0006.2524
ffdshow Audio Decoder,0x3fffffff,1,1,ffdshow.ax,1.00.0006.2524
CyberLink Audio Spectrum Analyzer,0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
CyberLink Audio Wizard,0x00600010,1,1,CLAudWizard.ax,1.00.0000.3616
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
CyberLink DVD Navigator,0x00200000,0,3,CLNavX.ax,8.00.0000.2808
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
DivX for Blizzard Decoder Filter,0x00800000,1,1,blizzard.ax,5.00.0002.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,10.07.0000.40729
ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc.dll,10.07.0000.40729
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
CyberLink Demultiplexer,0x00200000,1,0,cldemuxer.ax,1.00.0000.4528
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
PlayOnline Movie File Source,0x00400000,0,1,polmvfINT.dll,1.17.0002.0000
CyberLink Tzan Filter,0x00200000,1,1,CLTzan.ax,3.00.0001.2905
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,10.07.0000.40729
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
CyberLink Demultiplexer,0x00200000,1,0,cldemuxer.ax,1.00.0000.4528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Creative MJPEG Decoder 2,0x00200000,1,1,CtMJPGDec2.ax,1.00.0008.0000
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,10.07.0000.40729
CyberLink Line21 Decoder Filter,0x00200000,0,2,CLLine21.ax,4.00.0000.9625
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,10.07.0000.40729
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
CyberLink Audio Decoder,0x00600000,1,1,Claud.ax,6.03.0000.1322
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,10.07.0000.40729
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
CyberLink TimeStretch Filter,0x00200000,1,1,clauts.ax,1.00.0000.5423
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
CyberLink Audio Effect,0x00200000,1,1,CLAudFx.ax,6.00.0000.5723
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
CyberLink Tzan Filter,0x00200000,1,1,CLTzan.ax,3.00.0001.2905
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.00.0006.2524
Cyberlink SubTitle Importor,0x00200000,1,1,CLSubTitle.ax,1.00.0000.6016
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
CyberLink Video Effect,0x00200000,1,1,CLVidFx.ax,1.00.0000.1523
CyberLink Video/SP Decoder,0x00600000,2,3,CLVSD.ax,8.04.0000.0205
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
CyberLink TimeStretch Filter,0x00200000,1,1,clauts.ax,1.00.0000.5423
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.00.0006.2524
CyberLink Line21 Decoder Filter,0x00200000,0,2,CLLine21.ax,4.00.0000.9625
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,10.07.0000.40729
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514
IL FL Studio DXi,0x00200000,1,1,FLSTUD~2.DLL,1.00.0013.0000
IL Multi FL Studio DXi,0x00200000,1,1,FLSTUD~1.DLL,1.00.0013.0000

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.00.0006.2524
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,10.07.0000.40729
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Ogg Vorbis (mode1),0x00200000,1,1,quartz.dll,6.06.7601.17514
Ogg Vorbis (mode2),0x00200000,1,1,quartz.dll,6.06.7601.17514
Ogg Vorbis (mode3),0x00200000,1,1,quartz.dll,6.06.7601.17514
Ogg Vorbis (mode1+),0x00200000,1,1,quartz.dll,6.06.7601.17514
Ogg Vorbis (mode2+),0x00200000,1,1,quartz.dll,6.06.7601.17514
Ogg Vorbis (mode3+),0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Microphone Array (IDT High Defi,0x00200000,0,0,qcap.dll,6.06.7601.17514
Microphone / Line In (IDT High ,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
,0x00000000,0,0,,
MicIn2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
MuxedIn,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
FA Virtual Cam,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
Integrated Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
ATI HD Audio rear output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,
Speaker1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
FA Virtual Cam,0x00200000,0,1,ksproxy.ax,6.01.7601.17514
Integrated Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers / Headphones (IDT High,0x00200000,1,0,quartz.dll,6.06.7601.17514
CyberLink Audio Renderer,0x00200000,1,0,cladr.ax,6.00.0000.5222
CyberLink Audio Renderer,0x00200000,1,0,cladr.ax,6.00.0000.5222
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Speakers / Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

6 Comments - Linear Discussion: Classic Style
  • I'm having the same issue, and changing compatibility doesn't help any.

    Pastebin link to DxDiag

    Puzzle Agent 1 runs and launches just fine.

  • User Avatar Image
    DjNDB Moderator

    @Deast said:
    Card name: ATI Mobility Radeon HD 4670
    Driver Date/Size: 7/29/2009 22:43:14, 4059648 bytes



    You can try if installing the latest radeon driver helps.

  • User Avatar Image
    DjNDB Moderator

    @Comic said: I'm having the same issue, and changing compatibility doesn't help any.

    Pastebin link to DxDiag

    Puzzle Agent 1 runs and launches just fine.



    There's a newer sound driver you could try.

    If that doesn't help, please try unplugging the Wacom device and all other non essential USB devices.

  • @DjNDB said: There's a newer sound driver you could try.

    If that doesn't help, please try unplugging the Wacom device and all other non essential USB devices.



    Thanks for the link to the new sound driver, I hadn't thought about that at all, I don't recall ever updating it actually. Regarding USB devices, the only one I had plugged in at the time was my mouse.

    Installing new driver now, I'll edit with the results if it fixes the issue.

    Edit: Nope, no dice. Same result even after a reboot for the driver install. I even tried running it with my mouse unplugged. Telltale Screen -> Grickle Image -> begins to load main menu and then the program stops responding. Sometimes it gets a little further in loading, based on the audio, but only by a second or so. If it helps, it does try running the game at a resolution far smaller than the native one I run at (1920x1200).

  • User Avatar Image
    DjNDB Moderator

    @Comic said: I even tried running it with my mouse unplugged. Telltale Screen -> Grickle Image -> begins to load main menu and then the program stops responding.



    I see, so the Wacom device probably is your notebooks touchpad.

    First i would try verifying the game cache files.

    You could try if pressing Alt-Enter while the episode starts, to switch it to windowed mode, helps.

    If none of that helps, please try running the episode during a clean boot:

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

  • same problem here.
    1 sec black screen and gone.
    verified game cache

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