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Question about bonus disk

posted by SWGNATE on - last edited - Viewed by 870 users

Hi my question is.. if i bought the game on steam, am i eligible for the bonus disk if i show proof of purchase??

27 Comments - Linear Discussion: Classic Style
  • @thom-22 said: If I see it as a lie? If I had bought the product, I would see it as fraud! This is not about your personal intentions at the time you made the statement. It's about Telltale taking responsibility for the information it and its employees provide, about failing to deliver product as originally described, and changing the terms of purchase after the customer's money has been taken.

    Do you and Telltale really not get that there are consumer laws in place to address exactly this kind of situation, to prevent companies from saying one thing about a product and then claiming, oh, gee, sorry, that information wasn't "correct"?


    Not the first time this has happened, either (NutriSpecs anyone?). Sad that Telltale is now essentially taking no responsibility for living up to their promises to consumers.

    Maybe that's why they make so many announcements via forum post--the statements are harder to find and get less publicity that way, so that it's harder to call them out when the promises are broken.

  • I'm mildly confused. Will there or will there not be a DVD for non deluxe buyers??

    I too was under the impression that regular buyers were to get a DVD... And yes, there are plenty of laws which deals with this stuff. Especially in Europe, where the penalties are very steep.

    Ask someone at EA. They learned this the hard way.

    /E

  • @MBQLasson said: I'm mildly confused. Will there or will there not be a DVD for non deluxe buyers??

    I too was under the impression that regular buyers were to get a DVD... And yes, there are plenty of laws which deals with this stuff. Especially in Europe, where the penalties are very steep.

    Ask someone at EA. They learned this the hard way.

    /E


    There will not be a DVD for non-deluxe buyers... but this is because Telltale is reneging on an earlier promise that there would be one.

    Those laws you talk about might apply to this situation....

  • God you Drama queens Telltale have not done anything illegal or broken any promises.

    It's basic common sense that when employees post about and in-development feature or game their statements elude to CURRENT plans, but as with any dev process plans are subject to change as things progress.

  • @Emo Hoe said: It's basic common sense that when employees post about and in-development feature or game their statements elude to CURRENT plans, but as with any dev process plans are subject to change as things progress.

    Nice try, except we're not talking about an "in-development" product here. Look at the dates on the posts I linked above -- the information about the DVD being free was provided on the day of release and the first day on which it was possible to buy the non-deluxe version. My post was clearly a pre-purchase question about an available product, ie. a product for which Telltale was already taking customers' money.

  • First, don't stoop to personal attacks. It doesn't help your argument.

    More pertinently, this isn't a mere gameplay feature Telltale has dropped. It's an actual product that the company isn't making available, but which people were told early on they could have, if they plunked down money in advance. Plus, the expectation of a DVD surely served as an incentive to make purchases that otherwise wouldn't have occurred.

    So, Telltale should probably offer refunds or other remuneration to people who feel disappointed and who expected a season disc when they bought JP. Otherwise, I think European consumer protection laws might actually apply here.

  • Just because the order process was open doesn't mean its out of dev.
    They were still developing the publication methods/arrangements.

    Also no-ones gonna take a case about not getting a disc, that was never legally promised, seriously. It's not even like you PAID for the disc, you never pay for the disc with telltale, the disc is free (+shipping) if they do one. So you only ever bought the game, which you have received. You never even purchased anything that referred to having a disc, you bought the season download, which is exactly what you got. They never put up a buying option for a basic disc, only for a download game and later a deluxe edition with disc and extras.

    Sure some staff might of said there should be a disc, but thing were not set in stone they were still developing the publication options and as I already said anything staff tell you before something has occurred should be taken as the CURRENT plan and in no way set in stone.

  • @Vainamoinen said: Was denn, ein Spiel kostet einfach so mehr, nur weil du es aus den USA importierst? Na, das ist ja mal vollllll ungerecht. ;)

    Deinen Sarkasmus kannst Du Dir gerne schenken. JP ist wirklich nicht das erste Spiel was ich bei TTG gekauft habe und ein Grund für den Kauf bei TTG war immer, daß ich am Ende eine DRM freie DVD zum Sammeln erhalte. Gerade weil es nicht das erste Spiel ist, welches ich hier gekauft habe, hat sich das übliche Prozedere aber auch eingeprägt (wobei ich sehr wohl weiss, was mich der Import kostet - ist ja eben nicht mein erster). Hätte ich vorher gewusst, daß (das erste Mal bei einer regulären TTG VÖ) nur die Deluxe Edition eine DVD enthält, hätte ich diese gekauft, als sie noch zum Vorbestellpreis zu kaufen war! Ich rede also nicht davon, daß ein Import teuer ist, sondern davon, daß ich mit der richtigen Information die richtige Entscheidung hätte treffen können. Nun ist die DE aber mal eben 20$ teurer geworden, so daß ein Kauf schlichtweg indiskutabel ist. Mir geht es also, um das noch einmal eindeutig zu erklären, um die mangelhaften Informationen. Gerade, WEIL es das ERSTE Mal ist, daß hier anders entschieden wurde, musste man damit rechnen, daß ein Prozedere wie üblich durchgeführt wird.

  • @Emo Hoe said: Just because the order process was open doesn't mean its out of dev.
    They were still developing the publication methods/arrangements.

    Also no-ones gonna take a case about not getting a disc, that was never legally promised, seriously. It's not even like you PAID for the disc, you never pay for the disc with telltale, the disc is free (+shipping) if they do one. So you only ever bought the game, which you have received. You never even purchased anything that referred to having a disc, you bought the season download, which is exactly what you got. They never put up a buying option for a basic disc, only for a download game and later a deluxe edition with disc and extras.

    Sure some staff might of said there should be a disc, but thing were not set in stone they were still developing the publication options and as I already said anything staff tell you before something has occurred should be taken as the CURRENT plan and in no way set in stone.

    Although I think that you are correct it doesn't change the fact that Telltale shouldn't have given wrong infos. It is no wonder that some of the buyers are angry now. I myself am considering to stop buying here because it seems that I cannot be sure to get what I expect even if I ask in the forum. I consider this simply bad customer support - sorry Telltale. I was always happy here but this just went wrong for me.

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