Dear Telltale Support:
I am running Windows 7. I have downloaded the demos to several Telltale games, including Monkey Ishand: Launch of the Screaming Narwhal, and purchased from Ubisoft a copy of CSI: Deadly Intent. Both of these games are listed by Seg on the post "Windows Vista and You!" http://www.telltalegames.com/forums/showthread.php?t=12987&referrerid=44924 that is located in this forum. These games have a common symptom: I can launch their activation clients, but NOT THE GAMES THEMSELVES.
In the case of Monkey Island, I can click first "No thanks! Just take me to the demo" on the lower right corner of the activation window, and in the next screen click "Launch free demo!" The activation client closes. Nothing else happens.
CSI: Deadly Intent is published by Ubisoft, but it is plagued by the same problems using Ubisoft's activation client.
The following DO NOT SOLVE this problem:
[*]Running a Telltale game in compatibility mode for any previous verion of Windows. This will give the error message, "Error: Cannot load game data! Make sure the application is being launched from the directory it was installed to." The next dialog box says, "Unfortunately, this error cannot be recovered."
[*]Uninstalling and running the installer in compatibility mode. Contrary to what some people may believe, running installers in compatibility mode does not make the programs they install run in compatibility mode. The DirectX installer is a separate file altogether, and is also not affected by this.
[*]Updating DirectX. I already have the latest version.
[*]Running the game in 640x480 screen resolution. The activation client is launched, then when it is completed, Windows simply reverts to full resolution.
Below is information about my system:
CPU: Intel Core 2 T7400, 2.16 GHz
RAM: 1.6 GB
OS: Windows 7 x86 (32-bit)
Video Card: Intel 8201BA/BAM AC'97
IMPORTANT NOTE: I know that most Windows games support only NVIDIA GeForce or Radeon graphics cards. However, I have successfully launched and displayed games with system requirements similar to Telltale's on this computer. One difference is that these games do not have activation clients. If their game is "xxxx.exe," then their demo is "xxxx_demo.exe." The link to "xxxx.exe" is not displayed until a payment has been received.
Is there anybody on this forum who was active in the testing for Windows 7? Was the activation client for each game involved in the testing? Does anybody else have the same problem, and if so, how was it solved?
If the activation clients were not tested, then you should probably send a link to or quote of this post to your development team. When developing Telltale's next season premiere, my problems and their solutions will help make sure that Telltale is ready to launch a game with "Windows 7" listed in the supported OSes.