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I Want My Money Back

posted by Dragonscales on - last edited - Viewed by 566 users

Greetings everyone I don't expect this thread to remain,
I know this forum will result in A LOT of criticism from a lot of different people. However my case is simple. I purchased the game soon after the launch and played through it several times before the end of May. I have my game saved exactly the way I want it, ready for Episode 2 which was to come out (according to the promise they made) in 1 month. I've seen screens, videos, and discussions about episode 2. With that much development I can't imagine Anything that is causing such a delay.
Now people are talking about it coming out LATE June (which I realize is Very close) but that doesn't change the Fact that I paid in good faith for a product that was to be released sooner. I paid money for a product and a delivery date. To be delayed by 2 months is unacceptable.
Basically, I want my money back and I will think twice about buying Anything from Telltale Games again. Because they Sure Have told Us All a TALE in regards to their commitments to their customers.

18 Comments - Linear Discussion: Classic Style
  • You will likely get flamed by the fanboys on this site, but stuff like this is exactly what is needed. They need to be called on their bs and they need to get their act together.

  • @TheWildcard said: You will likely get flamed by the fanboys on this site, but stuff like this is exactly what is needed. They need to be called on their bs and they need to get their act together.

    Thanks for the support. I don't want to come across as someone who is bashing a company or product without just cause. They made a good game and I enjoyed it. I enjoyed it so much that I looked forward to it!!! A lot! But as the time has gone by and I continued to check the site it seemed like it was a mistake to get committed to the game.
    The way I will now see this game series is that every episode will be delayed. If the 2nd episode is delayed what about the 3rd, the 4th, etc...? I'm getting out now before I get hooked again.

  • I hate to sound mean, I don't think they will refuned it. It would be like going to the store buying a movie, and watch it, and deside to take it back to get your money back.

    Because that you got the first episode on your computer, that would be like the movie that you watched or copied, and then wanting your money back. That is where copyright laws fall into place.

    That goes for games, movies, software, music etc...

    Don't get me wrong I agree but, I doubt it would happen.

  • That analogy isn't very good flawless02. In it a person pays for a product and gets the product they bought. In this situation we bought a product under the impression that we would get the rest at specified times. The rest so far has not been delivered as was orginally promised...In my eyes that is breaking the orginal agreement and if people want their money back I think the company should do so.

  • The only reason you will get refund is

    if the game fails to work, like from a bad code key (they will send you another)
    if the game is cancelled. (not going to happen)
    if the game is unplayable. (bugs are fixable)

    but since it's just a delay for various reasons.
    it's an episodic game that is made one episode at a time.
    certification takes time for the consoles
    have patience..
    do your research before buying in future..

    you have already played ep1 alot by the sound of it and you have enjoyed it ? so asking for a refund is a little cheeky..don't you think ?

    yes it's 'late' yes they said monthly but simple fact is the monthly statement never gave an EXACT date so they said planned monthly and now it says planned approximately monthly..

    end of june it will be released..

  • @Flawless02 said: It would be like going to the store buying a movie, and watch it, and deside to take it back to get your money back.

    Don't get me wrong I agree but, I doubt it would happen.

    Thank you for your support,
    I agree with you in regards to example, I agree that if it were one part of a series that the store wouldn't return the movie. However, that is why I'm going to the manufacturer. In your example, I would do the same. For a company to make a statement about a release date than they should uphold it. They are making a guarantee of sorts to their customers that they will uphold their commitment and deliver the product that their customers Paid in Advanced For.
    Once again, I am not bashing the product itself, I am disappointed and angry with the false claim that the company has made to its loyal customers.

  • @Milosuperspesh said:
    do your research before buying in future..

    you have already played ep1 alot by the sound of it and you have enjoyed it ? so asking for a refund is a little cheeky..don't you think ?

    Thank you for your opinion.
    In regards to doing research, the research in which you are referring to is the release date. The release date was stated clearly. So there was no further research needed and I wasn't intentionally looking for a way to criticize the product.
    As per this being cheeky, I really don't think it is. Had I paid for Episode 1 only than I would agree. However, I paid for a series. That series was to be delivered on a schedule Created by the developers. So considering that the schedule was delayed significantly than I feel that my and everyone else's desire for a refund is valid and appropriate.

  • Waaah it's a little late waaah.

    Oh get a grip. You can wait an extra few weeks for a game to come out. And don't get me wrong. I am NOT a "TTG fanboy". There are several of their games I dislike. And you are simply being childish and impatient acting like this.

    Just deal with it, and wait for the release.

  • @Milosuperspesh said:
    but since it's just a delay for various reasons.
    it's an episodic game that is made one episode at a time.
    certification takes time for the consoles
    have patience..
    do your research before buying in future..

    you have already played ep1 alot by the sound of it and you have enjoyed it ? so asking for a refund is a little cheeky..don't you think ?

    yes it's 'late' yes they said monthly but simple fact is the monthly statement never gave an EXACT date so they said planned monthly and now it says planned approximately monthly..

    end of june it will be released..

    I was promised content on a schedule and they failed to deliver. Whatever delays the console has does not affect me as I play it on the pc. I notice where they switched out one instance of "monthly" in their advertisement(though there is still another reference to it being monthly). The thing is when I purchased it I was promised monthly updates. This may protect them from all the new customers, but the old ones still have a valid gripe. This to me is a bait and switch....

    "Hey guys buy our product we are going to update it every month for 5 months!"

    "Oh now that you have bought it we don't think we will be able to do the monthly thing. But hey stick around we will keep you waiting without updates and it will be released at some point!"

    Horrible business practice....

  • @Dragonscales said: Thank you for your support,
    I agree with you in regards to example, I agree that if it were one part of a series that the store wouldn't return the movie. However, that is why I'm going to the manufacturer. In your example, I would do the same. For a company to make a statement about a release date than they should uphold it. They are making a guarantee of sorts to their customers that they will uphold their commitment and deliver the product that their customers Paid in Advanced For.
    Once again, I am not bashing the product itself, I am disappointed and angry with the false claim that the company has made to its loyal customers.

    Oh I understand, I saw telltale games facebook, and forums. Yeah monthly is monthly not when ever. And people on facebook said you know this is just gonna make less customers, and I believe that will. Im not trying to bash telltale but I know the truth hurts.

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