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"WalkingDead101.exe has stopped working" error

posted by Mike on - last edited - Viewed by 9.1K users

Hi,

We are currently investigating what is causing this to happen for a small percentage of the userbase for The Walking Dead, and we apologize for the inconvenience. There's a few fixes outlined in the technical support FAQ here: http://www.telltalegames.com/forums/showthread.php?t=29368

If those fixes aren't working for you, please reply to this thread and let me know me know what kind of hardware or software security your system is using. I need the following information:

1: Are you using a software firewall? If so, have you allowed access to the game?

2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

3: Does the game work if you run it while disconnected from the Internet?

I don't need DXDiag information or any other system specific info apart from the information requested above. Please, no discussion of the issue in this thread. It's to gather information only.

Thanks,
Mike

137 Comments - Linear Discussion: Classic Style
  • 1: Are you using a software firewall? If so, have you allowed access to the game?yes and yes i have allowed access to the game

    2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?yes Norton 360

    3: Does the game work if you run it while disconnected from the Internet? no

  • Cant get the game to start at all

    1: Are you using a software firewall? If so, have you allowed access to the game?Yes,Yes

    2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?Yes, norton 360

    3: Does the game work if you run it while disconnected from the Internet?no its steam

    Running windows 7, with a ATI 5770

  • I plays the walking dead for like 9 hours before stopping. I waited for word on this next EP and just the other day tried lunching the game to only get this error. Nothing on my computer has changed all drivers up to date and trying everything you listed did nothing. But now I don't even get the error the game wont lunch at all just runs in the back ground doing nothing. I think its EP2 update that broke my game hell if I know. All I just know it worked fine till this new EP come along.



    P.S I use Norton

  • 1. No
    2. No
    3. No

    Ever since the game was updated through steam (for episode 2 obviously) it doesn't launch. Running Win7 64-bit with an Nvidia Geforce GTX 550Ti. All I get is "...exe has stopped working"

  • I have thee walking dead on ps3 not pc what can i try or do to get it to working on my ps3?We waited all that time and now can't even play it.What can I do to get it to work.I would really like to play as soon as possible,like today.Which is when we are supposed to get to play it.Please get it fixed ASAP..

  • Managed to get WD2 started by running steam as admin then running WalkingDead101.exe as admin (trying to start from within steam doesn't work).

    However, it's not seeing any of my ep1 saved games, just shows list of 3 New Game Slots. I know it's using the save game dir cos when I update the preferences the time stamp on prefs.prop changes. Trying to play ep1 just starts a new game and creates a new save overwriting the ones that are there.

    Episode status just shows ep2 installed, nothing against ep1.

    I guess this means my choices from ep1 aren't being carried over which is a bit crappy :(

  • I found that doing this for some reason helps.
    right-click the game's executable, click Properties, click the Compatibility tab, and then check the options to run in compatibility mode for Windows 98/ME. Also check the option to disable desktop composition.
    mine was set on (windows XP SP3) Seems Windows 7 works if you don't like the idea of running it on Windows 98/me.
    Find it in the steam forums about walking dead.

    P.S you still may have to run it as administrator

    Edit: Now that I've finished ep1 like I did week before it sent me back to the starting streen. Ones I hit (click to continue) it started connecting and it never finished loading. Left it to load for over a hour and it didn't get to the menu for me to play ep2. I really think this games core system is messed up or the new ep is breaking something some how. I wiped my saved game and it loaded up the menu in a second after hitting continue. So something is up with the game saving or keeping track of the choice we make. : / take's the point out of the game when I can't even keep my choices from ep1 to carry over into ep2.

  • 1: Are you using a software firewall? If so, have you allowed access to the game?

    -yes, and yes. turned off firewall and tried to launch game, got the same error.

    2: Do you have anti-virus software? If so, who makes it? Is it up to date? Is it blocking access to our game?

    -yes. AVG. up to date. it is not blocking.

    3: Does the game work if you run it while disconnected from the Internet?

    -no. got the same error message.

    this error seemed to have popped up after the patch for episode 2.

  • 1- No

    2- No

    3- No

    Game worked fine when I played Episode 1 when it came out.
    I could log fine yesterday, manage to get tot he episode selection to download episode 2.
    Game froze at this point and since then I never get passed the "Click to Continue" stage.

  • 1 Yes, but have enabled access
    2 Yes, MSE. Have ensured that its not blocking access.
    3 No

    Everything was fine for Ep 1, the game ran perfectly. Downloaded Ep 2 before I went to bed last night, so I could play today. but now game says Connecting, then once this disappears, the game crashes. I've been trying to access the game all day.

    I'm on XP and using Telltale exe, not Steam. I'm based in England, just in case that makes any difference.

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