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MAC users install instructions - Episode 2

posted by blackvulcan3 on - last edited - Viewed by 2.9K users

Hi guys,

For those who have had trouble installing "Starved for help" try this and everything should work okay.

Open the game and you will get a message to return to the telltale website to download an update.

Go to your account and choose the Mac icon from the "your purchases" section next tot the walking dead. This is not the second episode, just a vital update. It's about 550MB.

Then once this is done install the game by dragging it from the disk image to the applications folder.

Open the game and now go to Downloadable Content. Episode 2 "Starved for help" should have the word "Get" next to it, click on "Get"

You will now download from inside the game. Do not break connection as it starts again (I found that out at 73%, nice)

Anyway, hope this helps.

166 Comments - Linear Discussion: Classic Style
  • @JordyLicht said: It's really annoying, but I won't give up on Telltale, because all the other games, Back To The Future, Jurassic Park, Sam & Max and Strong Bad all install and play perfectly on my Mac.
    But then again, these were all direct downloads from the "My Games" site.

    "Law & Order: Legacies" uses the same method of integration of the episodes, and it always worked perfectly on Mac... there's must be something wrong, this time...

  • @Mike said: For any of you having download issues, is the game losing focus at any point during the download? Also, roughly how long is it taking before the download fails?

    Downloading in full screen mode, so focus is not lost. Failure occurs after about an hour at around 80%.

    In addition to not being able to download the episode (the 600mb update from your website downloaded in less than 5 min btw), old saves games have been lost / are not visible when choosing play for the first episode...

  • User Avatar Image
    Macfly77 Moderator

    @BitToTheFuture said: "Law & Order: Legacies" uses the same method of integration of the episodes, and it always worked perfectly on Mac... there's must be something wrong, this time...


    Actually, I had the same problem when I tried to install episodes 6 and 7 of Law & Order: Legacies on my Mac.
    I tried the solution that I assumed had worked for me back then, but it made no difference in the case of The Walking Dead (actually, it did... now, it stops downloading around 26% instead of 44%!).

  • No update?

    I want a refund.

  • @Mike said: For any of you having download issues, is the game losing focus at any point during the download? Also, roughly how long is it taking before the download fails?

    Hi Mike here is the error I keep getting when the download disconnects don't know if this helps but.... I figure its better than nothing to go on...

    Process: WalkingDead101 [794]
    Path: /Applications/TheWalkingDead.app/Contents/MacOS/WalkingDead101
    Identifier: com.telltalegames.WalkingDead101
    Version: ??? (1.0.25)
    Code Type: X86 (Native)
    Parent Process: launchd [129]

    Date/Time: 2012-07-03 01:05:04.640 -0400
    OS Version: Mac OS X 10.7.4 (11E53)
    Report Version: 9

    Interval Since Last Report: 397644 sec
    Crashes Since Last Report: 35
    Per-App Interval Since Last Report: 18726 sec
    Per-App Crashes Since Last Report: 3
    Anonymous UUID: 8659ECA6-A097-46F1-AED3-4AFAE7150509

    Crashed Thread: 1 Dispatch queue: com.apple.libdispatch-manager

    Exception Type: EXC_CRASH (SIGBUS)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Application Specific Information:
    objc[794]: garbage collection is OFF

    Thread 0:: Dispatch queue: com.apple.main-thread
    0 ??? 0x0409d3c8 0 + 67752904

    Thread 1 Crashed:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x9c9f890a kevent + 10
    1 libdispatch.dylib 0x95a58e10 _dispatch_mgr_invoke + 969
    2 libdispatch.dylib 0x95a5785f _dispatch_mgr_thread + 53

    Thread 2:
    0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
    1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
    2 com.telltalegames.WalkingDead101 0x00357d57 JobManager_Async::_WorkThread(void*) + 45
    3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
    4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    5 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 3:
    0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
    1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
    2 com.telltalegames.WalkingDead101 0x00357d57 JobManager_Async::_WorkThread(void*) + 45
    3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
    4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    5 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 4:
    0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
    1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
    2 com.telltalegames.WalkingDead101 0x00357d57 JobManager_Async::_WorkThread(void*) + 45
    3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
    4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    5 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 5:
    0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
    1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
    2 com.telltalegames.WalkingDead101 0x00357d57 JobManager_Async::_WorkThread(void*) + 45
    3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
    4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    5 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 6:: com.apple.audio.IOThread.client
    0 libsystem_kernel.dylib 0x9c9f5c22 mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x9c9f51f6 mach_msg + 70
    2 com.apple.audio.CoreAudio 0x9156a9fe HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, unsigned int) + 122
    3 com.apple.audio.CoreAudio 0x9156aa6a HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, unsigned int) + 60
    4 com.apple.audio.CoreAudio 0x91562e5f HALC_ProxyIOContext::IOWorkLoop() + 1145
    5 com.apple.audio.CoreAudio 0x91562926 HALC_ProxyIOContext::IOThreadEntry(void*) + 136
    6 com.apple.audio.CoreAudio 0x91562898 __HALC_ProxyIOContext_block_invoke_6 + 20
    7 com.apple.audio.CoreAudio 0x9156281d HALB_IOThread::Entry(void*) + 69
    8 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    9 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 7:
    0 libsystem_kernel.dylib 0x9c9f5d36 mach_wait_until + 10
    1 libsystem_c.dylib 0x9701a439 nanosleep + 388
    2 libsystem_c.dylib 0x97018cba usleep + 60
    3 libfmodex.dylib 0x00da8ac2 0xda4000 + 19138
    4 libfmodex.dylib 0x00e32427 FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26099
    5 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    6 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 8:
    0 libsystem_kernel.dylib 0x9c9f8ef2 __sem_wait + 10
    1 com.telltalegames.WalkingDead101 0x000affaf Semaphore::Wait() + 19
    2 com.telltalegames.WalkingDead101 0x003bb965 ThreadPool_Default::WorkerThreadProc(void*) + 115
    3 com.telltalegames.WalkingDead101 0x000ad17c Thread::_ThreadEntry(void*) + 48
    4 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    5 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 9:
    0 libsystem_kernel.dylib 0x9c9f5c5e semaphore_wait_trap + 10
    1 libfmodex.dylib 0x00da86e0 0xda4000 + 18144
    2 libfmodex.dylib 0x00e323ee FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26042
    3 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    4 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 10:
    0 libsystem_kernel.dylib 0x9c9f5d36 mach_wait_until + 10
    1 libsystem_c.dylib 0x9701a439 nanosleep + 388
    2 libsystem_c.dylib 0x97018cba usleep + 60
    3 libfmodex.dylib 0x00da8ac2 0xda4000 + 19138
    4 libfmodex.dylib 0x00e32427 FMOD::SystemI::createSoundInternal(char const*, unsigned int, unsigned int, unsigned int, FMOD_CREATESOUNDEXINFO*, FMOD::File**, bool, FMOD::SoundI**) + 26099
    5 libsystem_c.dylib 0x9706ced9 _pthread_start + 335
    6 libsystem_c.dylib 0x970706de thread_start + 34

    Thread 11:
    0 libsystem_kernel.dylib 0x9c9f802e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x9706eccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x970706fe start_wqthread + 30

    Thread 12:
    0 libsystem_kernel.dylib 0x9c9f802e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x9706eccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x970706fe start_wqthread + 30

    Thread 13:

    Thread 1 crashed with X86 Thread State (32-bit):
    eax: 0x00000004 ebx: 0xac641c00 ecx: 0xb00805dc edx: 0x9c9f890a
    edi: 0xb0080720 esi: 0x95a58a58 ebp: 0xb0080738 esp: 0xb00805dc
    ss: 0x00000023 efl: 0x00000247 eip: 0x9c9f890a cs: 0x0000000b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
    cr2: 0x02edf000
    Logical CPU: 0

    Binary Images:
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  • @JBelin said: No update?

    I want a refund.

    I agree this is crap. I even re-downloaded my steam version and it came with episode 2. Guess what....the steam version didn't work either.
    I can't believe that there is no official word. I work for a company that sells, I'll just call them products (don't want to evolve the name). Yesterday, a customer service rep at my company forwarded me an email from an angry customer. There product didn't contain the instructions. I beat myself up over the fact that we had ONE dissatisfied customer. And I FedEx'd the instructions to him as well as emailed a PDF version with our apologies. STEP IT UP TELL TALE!

  • Well a new day here in The Netherlands...
    Just tried to download episode 2 again (6th try), but still no luck. It now crashed at the 80/81% just like you guys.
    It's the same "connection lost" error, which is BS, because I'm downloading from the office where everyone is working on the same connection.

    Are Mac users going to have to wait for another week or so until they can continue with the game? I see people complaining about refunds and I don't want to do that. I just want to be able to download and play the game, but if this is going to take another couple of weeks I´ll be really disappointed in Telltale Games. Their games, support and overall connection to their fanbase have never let me down like this before.

  • Are Mac users going to have to wait for another week or so until they can continue with the game? I see people complaining about refunds and I don't want to do that. I just want to be able to download and play the game, but if this is going to take another couple of weeks I´ll be really disappointed in Telltale Games. Their games, support and overall connection to their fanbase have never let me down like this before.

    Great post!

  • @D1SC0NT1NU3D said: I agree this is crap. I even re-downloaded my steam version and it came with episode 2. Guess what....the steam version didn't work either.
    I can't believe that there is no official word. I work for a company that sells, I'll just call them products (don't want to evolve the name). Yesterday, a customer service rep at my company forwarded me an email from an angry customer. There product didn't contain the instructions. I beat myself up over the fact that we had ONE dissatisfied customer. And I FedEx'd the instructions to him as well as emailed a PDF version with our apologies. STEP IT UP TELL TALE!

    Exactly! It just shows they take no pride in their products or customer satisfaction.

    Totally fed up with it. I don't even WANT to play the game anymore. Zero interest in it if this is going to be a monthly problem. I just want my money back.

  • Now on my 5th day of trying to download this game still does not complete downloading.... has anyone got any info from telltale ??? are they trying to fix these issues ??? Just want to play ep 2 trying not to see any spoilers but the forums have become a spoiler land mine this is beyond frustrating for me now....

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