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The Walking Dead won't run at ALL (exe "stopped working" error)

posted by Banjo on - last edited - Viewed by 3.8K users

I just bought the game yesterday ('Telltale build' for PC, nothing to do with "Steam", which I don't even have installed) and it refuses to run with the error "WalkingDead101.exe has stopped working".

I'm using Windows 7 64-bit, Intel Core i5 processor, 4GB RAM, ATI 3870 with 512MB memory. Video drivers up-to-date.

In response to another thread asking for troubleshooting information:

1) Windows Firewall never asks to allow/block the program. I manually allowed it. Didn't make a difference (same error). I manually BLOCKED it... no change, same error.

2) Avast Antivirus on or off made no difference.

3) Physically unplugging the internet made no difference.

Furthermore, I've so far tried:

Running the shortcut on desktop created.
Running the .exe directly.
Running the .exe as admin.
Running the .exe in Win98 and/or WinXP compatibility modes (as suggested in another thread).
Running the .exe with "disable desktop composition" checked (as suggested in another site).
Restarting the computer, then trying all the above again.

Every single time, the same result: black screen for a few seconds, then crash to desktop with error ".

When installing, I let it check DirectX... it said I was "up-to-date". Rebooted even though it didn't ask me to, just in case.

Key point here (to those who have 'fixed' this error): this is the Telltale PC version of the game, not the "Steam" one. Most folks here seem to be talking about the game as if it was on Steam (and thus I assume their "fixes" like disconnecting the internet, are related to that). Was I - buying from Telltale - supposed to get a Steam version as well when I bought this? Would that version at least WORK (providing the internet is disconnected)?

Is this related to some kind of DRM? Is it a problem of connecting to Telltale's servers (if so, that's a worry 'cos it means you can't play the game offline?!?!). Why not a "serial code" like Telltale's old games, which was a much better and fairer way to protect games and avoid problems like this? Heck, this is just a guess, but if it is the cause... ridiculous DRM is the reason I rarely buy PC games anymore.

I'm afraid I'm going to have to ask for a refund if this isn't patched/fixed soon, which is a shame because I'm not only a big Walking Dead fan (since the start of the comic), but a long-time fan of Telltale since the first episode of their first Sam & Max game. I've never had a problem like this with a Telltale game before; I can understand a game gets released with the occasional graphic glitch or bug that needs patching, but this game - for me - is not even loadable, let alone playable.

Do *any* owners of the Telltale (non-Steam) PC version of this game have the game actually working? Has anyone managed to fix this error for the non-Steam Telltale release?

Heck, I would have just bought this for my Xbox 360, but I'm in Australia, so we don't get that option sadly. :(

I hate to say, but I'm feeling majorly disappointed and angry here.

37 Comments - Linear Discussion: Classic Style
  • @Banjo said: Still no official reply?

    I guess I'll email Telltale for a refund, then. :(



    Sorry, I haven't responded because I don't have a fix outside of what I've already posted in the FAQ. Please keep in mind that this issue is affecting less than 1% of the userbase and we haven't been able to reproduce it at all internally. We are working on it, but I simply don't have any other fixes to suggest at this point. Anything I would throw out would be guesswork and wouldn't extend beyond general PC troubleshooting.

    I definitely apologize for the frustration, and we are definitely working on a resolution here.

  • Hmm.. i'm also one of those 1% and agree with Banjo. Giving people a refund for a game which cannot be played would be more than just fair. To make it easier to proof that we haven't started the game at least one time, Game Developing Companies and Valve (as provider of the Steam Platform) should consider to insert a Feature to activate the game over the internet.

    I notice a raise in buggy games which are distributed over Steam and this is not a good signal. Its even worse, if those games are not being fixed after a longer period of time.

    Cheers, Boris
    --------------------------
    Former QA Member of EA Phenomic

  • i don't think its the game stream or are PC when my error shows it says there was a problem with telltale and had to close so maybe it u all start there and see if its a problem in the programming of the game launcher and from what i have read there is a lot of telltale game that have the same problem i'm going to wait for a little while before i ask for a refund but its really aggravating that i have a game i payed for and cant play please message me if u come up with a solution until then i will just keep trying to see if i can do anything from this end and if i get it to work i will post it on hear

  • Bump.

    Wow, really? STILL no new on this issue? No fix... not even any updates or posts more than a month-old ambiguous "we're working on it"?

    Come on, this isn't right or fair for those of us who've paid for and want to play the game. I really don't want a refund, I just want my purchase to work, but this is getting pretty ridiculous now.

    Telltale, what happened to you folks? You guys were so cool, helpful and customer-caring when I first found you at the time Sam & Max S1 came out. :(

    Anyway, I'm pretty darn sure TWD bug is an issue with connecting to your servers and/or authenticating. I can run any tests you want me to run, but you have to communicate with me and your customers.

  • BUMPING to see if anyone at Telltale is even alive, much less working to fix this issue.

    Episode two is out. Can't play it. Can't play episode one. Can't START the game.

    I think I've been more than patient! This is frankly ridiculous.

  • User Avatar Image
    DjNDB Moderator

    I can't promise anything, but if you post your dxdiag info, i can look if there's something suspicious.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

  • I have been able to play this, when I first purchased this, but have not been able to play it for over a month. With the same issue that have been mentioned here

    DxDiag, information posted below

    ------------------
    System Information
    ------------------
    Time of this report: 7/1/2012, 22:24:19
    Machine name: ROGER-MK2
    Operating System: Windows Developer Preview 64-bit (6.2, Build 8102) (8102.winmain_win8m3.110912-1733)
    Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
    Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    Memory: 8192MB RAM
    Available OS Memory: 8174MB RAM
    Page File: 6202MB used, 6575MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.02.8102.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
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    Manufacturer: NVIDIA
    Chip type: GeForce GT 520
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1040&SUBSYS_00000000&REV_A1
    Display Memory: 4050 MB
    Dedicated Memory: 978 MB
    Shared Memory: 3071 MB
    Current Mode: 1440 x 900 (32 bit) (60Hz)
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    Monitor Model: SyncMaster
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    Output Type: DVI
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    Driver Version: 9.18.12.9617
    DDI Version: 11
    Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 1.2
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Driver Attributes: Final Retail
    Driver Date/Size: 3/5/2012 12:15:00, 17663808 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
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    Vendor ID: 0x10DE
    Device ID: 0x1040
    SubSys ID: 0x00000000
    Revision ID: 0x00A1
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    Manufacturer: NVIDIA
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Creative SB Audigy 2 (WDM))
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_10071102&REV_04
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ctaud2k.sys
    Driver Version: 6.00.0001.1377 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: No
    Date and Size: 3/18/2010 20:50:52, 866264 bytes
    Other Files:
    Driver Provider: Creative
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438444&REV_1003
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6526 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 12/13/2011 19:27:30, 4718952 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playba

  • User Avatar Image
    DjNDB Moderator

    @Rotten ICE
    Might be a Windows 8 issue, but here's some stuff you can try:
    - Unplug the Xbox 360 Controller before you start the game
    - Disable your second display

    If neither helps, you can try if setting Realtek HDA as default sound output gets it working.

  • Same issue as ice, but running a newer win 8 build (8250).

    No a/v, no software firewall. tried all the solutions listed (multiple compatibility modes, windowed, admin, launching from steam and directly from the exe).

    Game says preparing to launch then nothing. Event viewer lists a generic crash code, application error wit an event ID of 1000.

    Faulting application name: WalkingDead101.exe, version: 2012.4.23.11289, time stamp: 0x4f95e3ff
    Faulting module name: DINPUT8.dll, version: 6.2.8250.0, time stamp: 0x4f3f3075
    Exception code: 0xc0000005
    Fault offset: 0x0001025f
    Faulting process id: 0xfa0
    Faulting application start time: 0x01cd58b7e3f14ceb
    Faulting application path: g:\steam\steamapps\common\the walking dead\WalkingDead101.exe
    Faulting module path: C:\Windows\SYSTEM32\DINPUT8.dll

  • User Avatar Image
    DjNDB Moderator

    @ploader said:
    Faulting module path: C:\Windows\SYSTEM32\DINPUT8.dll



    You both have DINPUT8.dll related crashes.

    Have you tried the game on Windows XP, Vista or 7 on the same computer?

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