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MAC users install instructions - Episode 2

posted by blackvulcan3 on - last edited - Viewed by 2.4K users

Hi guys,

For those who have had trouble installing "Starved for help" try this and everything should work okay.

Open the game and you will get a message to return to the telltale website to download an update.

Go to your account and choose the Mac icon from the "your purchases" section next tot the walking dead. This is not the second episode, just a vital update. It's about 550MB.

Then once this is done install the game by dragging it from the disk image to the applications folder.

Open the game and now go to Downloadable Content. Episode 2 "Starved for help" should have the word "Get" next to it, click on "Get"

You will now download from inside the game. Do not break connection as it starts again (I found that out at 73%, nice)

Anyway, hope this helps.

166 Comments - Linear Discussion: Classic Style
  • @JBelin said: I got a response saying that since the purchase was over 2 months old and I played episode 1 then they could not issue a refund. It's over 2 months old due to their delays!

    If they can legally do that then that's why i contacted the Better Business Bureau because they can let me know if its true or not. Just because a company says something, doesn't mean its the final word. And if some of it is true, then they can give me 19.99 back, as long as I am taking something back from this company because they obviously do not deserve my payment since they can't give me a simple courtesy response that they are having issues.

    The greatest part of all of this is if I received an email stating they were having issues and they were working on it, i would never even contacted the BBB. Good job Telltale Games.

  • OK.This is stupid. I have tried downloading episode 2 100*n times, and it always cut's the download off at about 80 percent.

    Please fix this ASAP.

  • @Macmooglex said: OK.This is stupid. I have tried downloading episode 2 100*n times, and it always cut's the download off at about 80 percent.

    Please fix this ASAP.

    Same here. Please FIX. Tried different settings and running in window and fullscreen. Always cutting at 80/81.

  • I'm as annoyed as the next guy but really, telling them how bad their customer service is isn't going to help anything. I've seen this happen in Australia with one of our game developers. They got destroyed by fans on a forum because of a bad effort in releasing a game and poor communication with problems, and everytime they the did respond they were met with more abuse. Let's just hope the reason there's no reply is that half their team is fixing this problem and the other half is making sure the next episode is 150% big free so it can be released almost immediately.

  • Unsatisfied customers with faulty / deceitful product offer them a refund or fix the problem. Simple solutions to a simple problem.


    Telltale have not delivered either.

  • @JBelin said: Unsatisfied customers with faulty / deceitful product offer them a refund or fix the problem. Simple solutions to a simple problem.


    Telltale have not delivered either.

    I agree 100% but they have said they are working on it. I'm not defending them at all, im pretty annoyed aswell. they definitely need to get there act together

  • It honestly shouldn't be that hard to fix? Just make a combined episode 1 + 2 download from the website, since we had to blow 500megs of our bandwith downloading a pointless patch anyways.

    Its ridiculous that it's been 3 weeks with no update or fix to this problem.

  • I also contacted Better Business Bureau regarding refund. I have waited for months, tried to download dozens of times, written on the forum, contacted TTG about the problem and about a refund, all in vain. I hope this thing gets solved.

  • I should have waited for the steam sale...
    Will btw take my laptop to work tomorrow and check if this location-thing works and post results

  • Tried downloading in different locations. It cancels at different places, but still keeps cancelling.

    Telltale's is one of the worst customer support I've ever experienced. Once they've got my money, the feeling is that they don't care. They should be ashamed.

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