Hey guys, this is yet again another attempt to find help to fix this issue that I, and others still seem to be having. I have the steam version on Windows 7 and I atleast meet the minimum requirements across the board. I have contacted telltale games' incompetent support crew who have yet to find a solution for me or reimburse me for that matter... Anyway, I can play episode 1 and 3 just fine, but everytime I go to play episode two it fails to load the "previously on the walking dead" clip and instead displays a black screen with the axe icon on the left side. All the while the music from the end of episode 1 plays. I have tried verifying the cache files, a fresh install, new saves, and virtually everything that I have found on the forums... The weird thing is that I was able to play episode 2 in its entirety once before. The problem didn't occur until after I went to play another save. This makes me think that for some reason the "previously on the walking dead" clip fails to load for episode 2 after having been activated a previous time... Any assistance would be greatly appreciated because the support staff has failed me... They told me that my graphics card and processor could use an upgrade and left it at that... The fact that the game runs smoothly with virtually no video hiccups and the fact that I was able to play all three episodes makes me think that the problem is with the program... (I have checked and can replay both episodes 1 and 3). Thanks!