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Sam & Max Season 1+2

posted by Rites on - last edited - Viewed by 397 users

I bought the complete S&M pack on Steam last week and couldn't run any of the episodes in Season 1 and 2. When trying the executable stopped working (sammax101.exe stopped working).

Application log says:
Faulting application name: sammax101.exe, version: 0.0.0.0, time stamp: 0x46ca0512
Faulting module name: d3d8.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9a7
Exception code: 0xc0000005
Fault offset: 0x0004e7d1
Faulting process id: 0x1288
Faulting application start time: 0x01cd974f90243fbe
Faulting application path: D:\Program Files (x86)\Steam\steamapps\common\Sam and Max Episode 1\sammax101.exe
Faulting module path: C:\Windows\system32\d3d8.dll
Report Id: cfc62f90-0342-11e2-b39c-50e549eeb8d2

I have tried reinstalling my graphics driver, audio drivers, DirectX (even an older version), Steam and the game and tried to verify the data integrity through Steam. No luck. I also tried downloading an old DirectX redist and finding the d3d8.dll manually and copying it to System32.

Again, no luck.

I am running Win7 64bit with i7 3770K CPU, 16GB RAM and a HD6970 graphics card.

Any help would be much appreciated as so far it's been money out the window :(

(I also opened a ticket at Steam support last weekend and they responded at all)

7 Comments - Linear Discussion: Classic Style
  • User Avatar Image
    DjNDB Moderator

    Could you please post your dxdiag information?

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

  • Here you go, 64 bit DxDiag

    ------------------
    System Information
    ------------------
    Time of this report: 9/20/2012, 20:19:17
    Machine name:
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
    Language: Danish (Regional Setting: Danish)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: To be filled by O.E.M.
    BIOS: BIOS Date: 08/22/12 20:32:54 Ver: 04.06.05
    Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.9GHz
    Memory: 16384MB RAM
    Available OS Memory: 16344MB RAM
    Page File: 4135MB used, 28551MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon HD 6900 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6718)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6718&SUBSYS_22011458&REV_00
    Display Memory: 1746 MB
    Dedicated Memory: 2022 MB
    Shared Memory: 3820 MB
    Current Mode: 1920 x 1080 (32 bit) (120Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: S23A700
    Monitor Id: SAM085E
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: DVI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1140 (English)
    Driver Version: 8.982.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/28/2012 04:13:56, 1100288 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2458-11CF-9C73-0B02BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x6718
    SubSys ID: 0x22011458
    Revision ID: 0x0000
    Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NICayman:8.982.0.0:pci\ven_1002&dev_6718
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1458A072&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6642 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/22/2012 12:21:06, 4052496 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1458A072&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6642 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/22/2012 12:21:06, 4052496 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1458A072&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6642 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/22/2012 12:21:06, 4052496 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6642 (English)
    Driver Attributes: Final Retail
    Date and Size: 5/22/2012 12:21:06, 4052496 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: ndPoint1 Inte
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04B4, 0x0101
    FF Driver: n/a

    Device Name: ndPoint1 Inte
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04B4, 0x0101
    FF Driver: n/a

    Device Name: Steelseries Consumer
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1038, 0x1020
    FF Driver: n/a

    Device Name: SteelSeries HID Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1038, 0x1369
    FF Driver: n/a

    Device Name: SteelSeries HID Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1038, 0x1369
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1E26
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | Driver: usbhub.sys, 3/25/2011 05:29:26, 343040 bytes
    | Driver: usbd.sys, 3/25/2011 05:28:59, 7936 bytes
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0002
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 3/25/2011 05:29:26, 343040 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x04B4, 0x0101
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 02:33:26, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 03:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1038, 0x1000
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 02:33:26, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 03:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1038, 0x1369
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 02:33:26, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 03:48:04, 50768 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/14/2009 01:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/14/2009 03:48:04, 50768 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC062
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 02:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/14/2009 03:48:27, 49216 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x1038, 0x1000
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 02:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/14/2009 03:48:27, 49216 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x1038, 0x1369
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 02:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/14/2009 03:48:27, 49216 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/20/2010 05:33:58, 63360 bytes
    | Driver: sermouse.sys, 7/14/2009 02:00:20, 26624 bytes
    | Driver: mouclass.sys, 7/14/2009 03:48:27, 49216 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 132.8 GB
    Total Space: 228.8 GB
    File System: NTFS
    Model: KINGSTON SH100S3240G ATA Device

    Drive: D:
    Free Space: 917.7 GB
    Total Space: 1430.8 GB
    File System: NTFS
    Model: WDC WD1502FAEX-007BA0 ATA Device

    Drive: F:
    Free Space: 642.4 GB
    Total Space: 953.9 GB
    File System: NTFS
    Model: WD My Book ATA Device

    --------------
    System Devices
    --------------
    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_88921458&REV_30\4&B27E2B6&0&00E5
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:50, 184704 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_A0721458&REV_04\3&11583659&0&D8
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 02:43:44, 122368 bytes

    Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
    Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_50001458&REV_09\3&11583659&0&00
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_50011458&REV_C4\3&11583659&0&E5
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:50, 184704 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 8 - 1E1E
    Device ID: PCI\VEN_8086&DEV_1E1E&SUBSYS_50011458&REV_C4\3&11583659&0&E7
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:50, 184704 bytes

    Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_1B4B&DEV_9172&SUBSYS_B0001458&REV_11\4&355A308D&0&00E1
    Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:46, 31104 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (Danish), 7/14/2009 03:45:46, 48720 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 03:52:21, 24128 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (Danish), 11/20/2010 05:32:48, 155520 bytes

    Name: Intel(R) Z77 Express Chipset LPC Controller - 1E44
    Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_50011458&REV_04\3&11583659&0&F8
    Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 03:48:27, 15424 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 7 - 1E1C
    Device ID: PCI\VEN_8086&DEV_1E1C&SUBSYS_50011458&REV_C4\3&11583659&0&E6
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:50, 184704 bytes

    Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_1B4B&DEV_9172&SUBSYS_B0001458&REV_11\4&2C8787FC&0&00E7
    Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:46, 31104 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (Danish), 7/14/2009 03:45:46, 48720 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 03:52:21, 24128 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (Danish), 11/20/2010 05:32:48, 155520 bytes

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_1C3A1458&REV_04\3&11583659&0&B0
    Driver: n/a

    Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
    Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_50011458&REV_C4\3&11583659&0&E1
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:50, 184704 bytes

    Name: Atheros AR8151 PCI-E Gigabit Ethernet Controller
    Device ID: PCI\VEN_1969&DEV_1083&SUBSYS_E0001458&REV_C0\4&841E55&0&00E6
    Driver: n/a

    Name: Intel(R) USB 3.0 eXtensible Host Controller
    Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_50071458&REV_04\3&11583659&0&A0
    Driver: C:\Windows\system32\DRIVERS\iusb3xhc.sys, 1.00.0003.0214 (English), 1/27/2012 11:39:33, 787736 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
    Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_50011458&REV_C4\3&11583659&0&E0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:50, 184704 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
    Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_50061458&REV_04\3&11583659&0&D0
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:04, 52736 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:14, 325120 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:26, 343040 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E02
    Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_B0051458&REV_04\3&11583659&0&FA
    Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 05:33:46, 31104 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (Danish), 7/14/2009 03:45:46, 48720 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 03:52:21, 24128 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (Danish), 11/20/2010 05:32:48, 155520 bytes

    Name: VIA 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_10001458&REV_C0\5&44C2971&0&0800E5
    Driver: C:\Windows\system32\DRIVERS\1394ohci.sys, 6.01.7601.17514 (English), 11/20/2010 02:44:58, 229888 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
    Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_50061458&REV_04\3&11583659&0&E8
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:04, 52736 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:14, 325120 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/25/2011 05:29:26, 343040 bytes

    Name: Intel(R) 82579V Gigabit Network Connection
    Device ID: PCI\VEN_8086&DEV_1503&SUBSYS_E0001458&REV_04\3&11583659&0&C8
    Driver: C:\Windows\system32\DRIVERS\e1c62x64.sys, 11.13.0051.0000 (Danish), 7/20/2011 03:37:56, 342704 bytes
    Driver: C:\Windows\system32\e1c62x64.din, 12/23/2009 14:12:56, 3114 bytes
    Driver: C:\Windows\system32\NicCo36.dll, 2.01.0002.0000 (English), 5/26/2009 04:05:46, 36472 bytes
    Driver: C:\Windows\system32\NicInstC.dll, 9.10.0069.0000 (English), 6/15/2011 19:02:10, 98496 bytes
    Driver: C:\Windows\system32\e1cmsg.dll, 10.00.0094.0000 (English), 6/29/2011 19:13:30, 68264 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AA80&SUBSYS_AA801458&REV_00\4&B77C4C1&0&0108
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 02:43:44, 122368 bytes

    Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22

  • User Avatar Image
    DjNDB Moderator

    I don't see anything unusual. Some things you could try:
    - Running the game as administrator and/or in some compatibility mode (e.g. Windows XP)
    - Running the game during a clean boot

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

  • I had tried the first two suggestions before and just tried running on a clean boot.

    Still no go. According to the log in my first post though, it is trying to use the d3d8.dll, which is not on my computer. I'm thinking that is in some way a problem? Either that the game won't run without DirectX 8 or that my computer doesn't have it?

  • User Avatar Image
    DjNDB Moderator

    Usually running the DirectX updater should install all necessary files. Manually copying them from somewhere can cause problems.

    I don't have a d3d8.dll either in that location on my Win7 64 bit, but in C:\Windows\SysWOW64. That's actually where 32 bit versions of DLLs are stored, and accesses to system32 for 32-bit applications are automatically forwarded to SysWOW64. So you should be fine if it's there.

    I think the error rather implies that the game has a problem initializing Direct 3D.
    You can try if replacing the prefs.prop helps.


    You could also try if the demo works to see if it's an issue with the steam version.

  • Replacing the pres.prop worked!

    I can't change the graphics quality to high, but at this point I'll be happy with what I can get.

    Do you or anyone at TTG know what this is about? It seems more like a workaround than a fix.

    Thanks a lot for your assistance :)

    -In case anyone with the same problem in Steam stumbles upon this, the pref.prop goes in
    ..\Steam\steamapps\common\ the folder for the episode (Sam and Max Episode 1). Not documents folder as mentioned in the other thread.

  • User Avatar Image
    DjNDB Moderator

    I don't really know what causes it, and i can't speak for TTG. You can ask by writing to support@telltalegames.com though.

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