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Need Purchase twice?

posted by Barlanian on - last edited - Viewed by 885 users

I had bought the walking dead multi-pack 2-5 on my iPad before,
But while I reinstall the app, the purchase was gone,
I need to pay twice? or is there anyway to bring my purchase back?:confused:

14 Comments - Linear Discussion: Classic Style
  • I went through the motions to a point, where it wanted me to confirm my payment method and if I was sure that I wanted to pay for the content - which I admit I stopped at.

    So I contacted Apple Support regarding this and the reply was as follows.

    "Replenishable In-App Purchases and subscriptions cannot be downloaded again for free, and must be repurchased. Non-replenishable In-App Purchases and auto-renewing subscriptions can be downloaded again for free. To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name for the original In-App Purchase.

    The developer of the application may be able to assist you to determine the In-App you purchases is replenishable or non-replenishable."

    So.............which one is it, as I'm really unhappy about hitting a button that says "Pay more money for something you already bought once."

  • Again, if you're logged into the same account that you made the initial purchase on, you will not be charged a second time.

  • I appreciate that Mike, but you have to admit it's unnerving when it asks if you want to pay twice!

    I have gone ahead and hit the buy button and it then tells you that it knows you've bought it and would you like to download it again - so for the other posters above, if you are wary, I tried it and it's fine.

  • I did everything Mike said and I was indeed charged twice. I used the same account from the original purchase and sure enough I was charged again. This is frustrating to put it mildly. I would love to continue playing this game, but I'm going to need some help from Telltale in the mean time. What actions can I take if iTunes will not initiate the refund? This is a great opportunity for Telltale to either provide world class customer service or lose a lot of potential long term fans. I really hope it is the prior and not the latter.

    My original itunes receipt order: MGWFVBF40J - I purchased both the app and the multi pack

    Next itunes receipt order: MGWG38QM70 - charged again

    What would you suggest to quickly fix this issue? Thanks for responding to my posts, I genuinely appreciate it.

  • I just went in and tried to purchase the multipack again and it did indeed recognize that I already purchased it and didn't charge me. Mike is absolutely correct here. My fear caused me a few days back to only buy episode two. That did cause me to get charged since Telltale didn't recignize that purchase. Am i eligible for a refund for that since I had already purchased the multipack? Thanks again for your help! I really apprecaite it.

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    MattP Telltale Staff

    Hi,

    I'm sorry to hear you were charged twice for episode 2. Please contact iTunes support, and they will happily offer you further assistance with your refund request.

  • Hello I think I have the same issue
    I bought tales of monkey island full edition a while ago
    and i just got an ipad
    do i need to pay again for the ipad version or is it one payment for all devices
    rony.
    p.s
    sorry for the trouble if this is the answer:
    if you're logged into the same account that you made the initial purchase on, you will not be charged a second time.

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    MattP Telltale Staff

    Hi Rony,

    You should be in the same boat. Make sure you are logged into the same account and when purchasing through iTunes, it should tell you that you already own the content.

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    Macfly77 Moderator

    @Rony said: Hello I think I have the same issue
    I bought tales of monkey island full edition a while ago
    and i just got an ipad
    do i need to pay again for the ipad version or is it one payment for all devices
    rony.


    Your forum join date leads me to believe that the "full edition" you purchased might have been the PC version from the Telltale Store (feel free to correct me if I'm wrong, of course!).
    If so, you can download the Mac version for free, but not the iPad version.

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    MattP Telltale Staff

    Apologies, I misread your question. As Macfly stated, since you purchased the game through our website, it was for PC or Mac only. If you'd like to play on an iOS device, you'll need to purchase the game from the iTunes Store.

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