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[TWD] Game crashes when made full screen

posted by KaosKitten on - last edited - Viewed by 695 users

I'm running win 7 and have the latest drivers-ect.
The game has run fine in the past but the update for epi 4 screwed something up.
Right after the update, I tried to start and it gave me some nonsense about it already running and crashed. I tried again and the game started in windowed mode. I then tried to make it full screen and....crash.
I've restarted the game and reinstalled it but it's still happening

7 Comments - Linear Discussion: Classic Style
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    DjNDB Moderator

    That doesn't sound good. It seems like your prefs.prop was corrupted, which is also responsible for your save games being lost.
    You can try navigating to
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    and right clicking the prefs.prop, selecting settings, and restoring a previous version.

    If that doesn't work, and you can give up your savegames, you can try deleting/moving the entire folder.

  • No previous versions are available.
    Thank you though. I'd rather not start over so I'll wait a bit more before I do that

  • Good luck. I have the same issue and have found the support to be severely lacking. I feel like I just threw my money away.

  • I am experiencing exactly the same issue , with a Mac. When on full screen, the game crashes (only an enormous graphic glitch appears). Is there any way to restore the default graphic settings without , uh...opening the game?

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    DjNDB Moderator

    @gmvolpi said: I am experiencing exactly the same issue , with a Mac. When on full screen, the game crashes (only an enormous graphic glitch appears). Is there any way to restore the default graphic settings without , uh...opening the game?

    Yes, by deleting the prefs.prop from
    ~/Library/Application Support/Telltale Games/TheWalkingDead/
    That will make your savegames unavailable too though. Make a backup of the folder first so you can undo it if you want.

  • I'm hoping my error is caused by what everyone else seems to be having and we get a patch soon!
    I'll be very upset if this game is permanently broken

  • Found a fix for the full screen crash (for Win XP) that I haven't seen posted. For me the game starts in windowed mode but as soon as selecting full screen the game crashes. My desktop color quality was set to 16-bit. After changing to 32-bit the game had no problem going to full screen without crashing.

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