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TWD: Could not Initialize Direct3d

posted by Saphire on - last edited - Viewed by 4.1K users

Hey,

I've been looking all over the forums and haven't been able to find a solution that fixes my problems. So far I have:
Updated my video drivers
Updated to new Realtek HD Drivers
Checked my DirectX version

And all of it seems up to date and I'm still getting these problems. When I try to boot the game (through steam) the screen goes black then the game enters a window and immediately goes white concealing an error that says the game could not initialize the direct 3d. Attached is a text file with my dxdiag run. I first encountered this problem when I was playing with the resolutions in game when it caused a CTD and then the problem persisted.

Any help is much appreciated! Thanks

17 Comments - Linear Discussion: Classic Style
  • @jack1234 said: hey i have this same problem except not only does it say "could not initialize the direct 3d" it also has a little window after that which says "unfortunately this error cannot be recovered"
    i have tried a lot
    installing direct3d again, installing the game again, running as admin, changing compatibility mode, checking for updates on my drivers none of it has worked

    one thing i've noticed is when i search the steam/steamapps/common/the walking dead\Pack\default there IS NO prefs.prop file in there i dunno whether that makes a difference,

    can anyone help me? am i well n truly fuccked when it comes to playin walkin dead? D:


    I am having the same exact problem. I have done everything also, and still cannot get it to work. I was able to play through the first 2 episodes and as soon as the third was downloaded I was unable to play it. please help me i really love this game and would like to play it to the end :(

  • the earlier episodes worked fine, then when i tried to play the third it just wouldnt load full stop, i tried the "run adminstrator" thing n once it did that thats when the direct3d error occured, thanks for your help! i feel very defeated lol

  • User Avatar Image
    DjNDB Moderator

    I don't know if there is a way that won't delete the savegames, so let's be careful.
    The easiest way to debug this is by creating a new windows user profile. If it works there, it's something in the games settings file or registry.

    Alternatively you can make a backup of
    %USERPROFILE%\Documents\Telltale Games\The Walking Dead
    and then delete the prefs.prop. That file contains information about your savegames though, so if it works then, you can try the fix mentioned above to restore your savegames.

  • when i go to Steam\SteamApps\common\the walking dead\Pack\default\ there is no prefs.prop file it doesnt exist i dunno whether that means anything,

    at this point i dont care about my saved game anymore i'll play quite happily with randomized settings

    gunna try creating a new windows profile now see if that works startin to think there may be somethin wrong with my graphics card cept other games work ok which is weird..

  • tried playin it on a new windows profile n still doesnt work ;/

  • User Avatar Image
    DjNDB Moderator

    @jack1234 said: tried playin it on a new windows profile n still doesnt work ;/

    Have you tried these steps from the support FAQ?

    If that's not it, please post your Dxdiag info:
    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

  • i have checked the 32 bit colour thing and dont use double monitors, pretty sure the graphics card meets the requirements since i could play it before however i did take the card out and put it back in before i tried to play TWD again, i dunno if it could be damaged but when i checked for updates it said it was working fine, anyway heres my dxiag info thanks so much for your help

  • ------------------
    System Information
    ------------------
    Time of this report: 10/11/2012, 17:38:36
    Machine name: JACKDEAKIN-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.120830-0334)
    Language: English (Regional Setting: English)
    System Manufacturer: Acer
    System Model: Aspire 5542
    BIOS: Ver 1.00PARTTBL]
    Processor: AMD Athlon(tm) II Dual-Core M320 (2 CPUs), ~2.1GHz
    Memory: 4096MB RAM
    Available OS Memory: 3838MB RAM
    Page File: 2825MB used, 4849MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD M880G with ATI Mobility Radeon HD 4200
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x9712)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9712&SUBSYS_02931025&REV_00
    Display Memory: 1916 MB
    Dedicated Memory: 253 MB
    Shared Memory: 1663 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC4141
    Native Mode: 1366 x 768(p) (59.998Hz)
    Output Type: Internal
    Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0010.0678 (English)
    Driver Version: 8.634.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/30/2009 07:43:14, 4059648 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-D452-11CF-3371-9922A1C2C535}
    Vendor ID: 0x1002
    Device ID: 0x9712
    SubSys ID: 0x02931025
    Revision ID: 0x0000
    Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880M:8.634.0.0:pci\ven_1002&dev_9712&subsys_02931025
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250293&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5911 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 8/6/2009 02:46:38, 1974944 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250293&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5911 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 8/6/2009 02:46:38, 1974944 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5911 (English)
    Driver Attributes: Final Retail
    Date and Size: 8/6/2009 02:46:38, 1974944 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x1002, 0x4397
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    |
    +-+ USB Input Device
    | | Vendor/Product ID: 0x192F, 0x0916
    | | Location: Port_#0001.Hub_#0004
    | | Matching Device ID: generic_hid_device
    | | Service: HidUsb
    | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x192F, 0x0916
    | | | Matching Device ID: hid_device_system_mouse
    | | | Service: mouhid

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Launch Manager
    | Matching Device ID: *pnp0303
    | Upper Filters: DKbFltr
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Alps Pointing-device
    | Matching Device ID: *pnp0f13
    | Upper Filters: ApfiltrService
    | Service: i8042prt
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 157.0 GB
    Total Space: 293.1 GB
    File System: NTFS
    Model: Hitachi HTS545032B9A300 SATA Disk Device

    Drive: D:
    Model: HL-DT-ST DVDRAM GT31N SATA CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&2411E6FE&1&C4
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_02931025&REV_00\3&2411E6FE&1&99
    Driver: n/a

    Name: ATI I/O Communications Processor PCI Bus Controller
    Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2411E6FE&1&A4
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&2411E6FE&1&C3
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_02931025&REV_00\3&2411E6FE&1&91
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_02931025&REV_00\3&2411E6FE&1&A2
    Driver: n/a

    Name: Atheros AR5B93 Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_002A&SUBSYS_E01F105B&REV_01\4&25CDB67A&0&0030
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&2411E6FE&1&C2
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_02931025&REV_00\3&2411E6FE&1&98
    Driver: n/a

    Name: Broadcom NetLink (TM) Gigabit Ethernet
    Device ID: PCI\VEN_14E4&DEV_1698&SUBSYS_02071025&REV_10\00262DFFFE9AA19B00
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&2411E6FE&1&C1
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_02931025&REV_00\3&2411E6FE&1&90
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1025&DEV_9602&SUBSYS_02931025&REV_00\3&2411E6FE&1&08
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&2411E6FE&1&C0
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_02931025&REV_00\3&2411E6FE&1&9A
    Driver: n/a

    Name: PCI Express standard Root Port
    Device ID: PCI\VEN_1022&DEV_9606&SUBSYS_02931025&REV_00\3&2411E6FE&1&30
    Driver: n/a

    Name: AMD M880G with ATI Mobility Radeon HD 4200
    Device ID: PCI\VEN_1002&DEV_9712&SUBSYS_02931025&REV_00\4&30A4CA47&0&2808
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_02931025&REV_00\3&2411E6FE&1&92
    Driver: n/a

    Name: PCI Express standard Root Port
    Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_02931025&REV_00\3&2411E6FE&1&20
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_970F&SUBSYS_02931025&REV_00\4&30A4CA47&0&2908
    Driver: n/a

    Name: AMD SATA Controller
    Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_02931025&REV_00\3&2411E6FE&1&88
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_02931025&REV_00\3&2411E6FE&1&00
    Driver: n/a

    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_02931025&REV_00\3&2411E6FE&1&A3
    Driver: n/a

    Name: ATI I/O Communications Processor SMBus Controller
    Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_02931025&REV_3C\3&2411E6FE&1&A0
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16597
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
    RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,12.00.0001.0647
    CyberLink TimeStretch Filter(HomeNetwork),0x00200000,1,1,clauts.ax,1.00.0000.5423
    ATI Ticker,0x00200000,0,1,Ticker.ax,
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16905
    CyberLink DVD Navigator (PLAYMV),0x00200000,0,3,CLNavX.ax,8.00.0004.3309
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16905
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16905
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16724
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16724
    CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.03.0000.3011
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16905
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16905
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16905
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
    SlideShow,0x00200000,0,1,SlideShow.ax,
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16724
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16724
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16905
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16905
    MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16905
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
    CL_EVRWindow,0x00200000,0,0,CLEvr.dll,1.00.0000.1717
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    CyberLink Tzan Filter (PLAYMV),0x00200000,1,1,CLTzan.ax,3.05.0000.2021
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    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
    CyberLink Video/SP Decoder (PLAYMV),0x00200000,2,3,CLVsd.ax,8.04.0000.0901
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    CyberLink Line21 Decoder (PLAYMV),0x00200000,0,2,CLLine21.ax,4.00.0000.9818
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    Cyberlink SubTitle (PMV),0x00200000,1,1,CLSubTitle.ax,1.00.0000.6016
    I

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    DjNDB Moderator

    @jack1234 said: i have checked the 32 bit colour thing and dont use double monitors, pretty sure the graphics card meets the requirements since i could play it before however i did take the card out and put it back in before i tried to play TWD again, i dunno if it could be damaged but when i checked for updates it said it was working fine, anyway heres my dxiag info thanks so much for your help

    According to your dxdiag it is a notebook. Your notebook has a removable graphics card?

    Sadly i don't have any reasonable ideas what could help. We already ruled out wrong settings by trying the new windows user account, and since it worked before nothing seems to make much sense.

    Some random things you could try though:
    - Trying a clean boot (see below)
    - Updating your graphics driver and audio driver
    - Running windows update (You don't have SP1 installed, so other updates might be missing)

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

  • pretty sure my graphics card is removable as i took out this card thing out before TWD had stopped working and put it back in (it was a mistake when i took it out)
    tried the "boot clean in windows" solution and it still didnt work,

    when i run a windows update it gives me an error saying a system error prevented a service pack from installing n the "check for system update readiness" thing doesnt work either :/

    i'm guessing it just will never work on my laptop but thank you very much for putting the time and effort into helping me

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