I have to say I was in love with your game series and had nothing but raving reviews of The Walking Dead up until yesterday. Like many people have reported, my save became corrupted and I lost everything. I had my playthrough on Slot 1 and my cousin was playing slot 3. We both invested hours upon hours into your game when suddenly as he was playing episode 4, the save crashed and we received the "save is corrupted" message. Sure enough, we had to hard exit and when returned all of our saves were completely deleted.
This morning, I saw that you posted with a patch and following the instructions, I went back into the game. Lo and behold, as soon as I entered the game, all of my saves are still deleted as if I had never played the game before.
I am appalled at the lack of communication with the issue. I understand that there must be many people emailing support, but to get no response at all or acknowledgment that I have an issue is a real travesty. My ticket was 64272 and still haven't heard anything. Will someone please directly answer my plea on these forums?!
Am I just completely out of luck and is my data just completely gone? If no one is going to respond to this (telltale) then know that you have lost a faithful customer in me and I am disappointed that A) you released such a huge and crippling bug and B) there is nothing you can do for the people who lost their saves. Again, I loved your series, but after this, I highly doubt I will ever go back to purchasing a Telltale product ever again. I know that it won't matter since I am merely ONE customer and I'm sure you'll still have many other customers who will still buy, but I hope others see this and see your lack of response as being proof in the pudding that individual customers aren't high on your priority list.