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No response from TT support.

posted by mkane24 on - last edited - Viewed by 690 users

Please moderators do not move or close this thread. I have been on the support forums for a couple days now trying to get a solution to the corrupted data that erased all of my saves and have received no help. I have sent e-mails and also have received nothing.

Please someone from the TT crew address this problem. This game has been completely amazing, but these gaming crashing errors are unacceptable.

Please other members of the TT community who have experience game crashing errors speak up and let TT know that this is not the product we paid for.

26 Comments - Linear Discussion: Classic Style
  • Looks like my buddy hebe was banned...

  • still do not have any of my saves back

  • @mkane24 said: still do not have any of my saves back

    i have a feeling our saves our gone forever. i was on the FINAL SCENE of ep4 and it crashed. I hear if you try to play thru again, it will just crash again in the same fashion. No point anymore. Thanks for nothin TTG

  • Feel for you guys, is it only on the PS3? I myself played through the whole game again yesterday but thats just me having nothing to do, maybe play again once through making different choices and being the complete opposite personality you did first time? I like to keep two opposite saves in these types of games anyway, but its just as idea for you guys.

  • Thanks martindn, but it just not the same. I was really into this game because I enjoyed the concept of making tough decisions on the spot and watching the outcome. These decisions can no longer be a surprise because I know whats going to happen. Its just not the same.

  • @Thugnasty28 said: i have a feeling our saves our gone forever. i was on the FINAL SCENE of ep4 and it crashed. I hear if you try to play thru again, it will just crash again in the same fashion. No point anymore. Thanks for nothin TTG

    support@telltalegames.com
    Oct 14 (1 day ago)

    to me
    Hi,

    Unfortunately once the saves are lost, they cannot be recovered.

    Thank you,
    Matt

  • Well what did you expect that they would be able to magic them out of some memory recess??

  • I was hoping something could be done...

  • @marcu5 said: i've had this problem since episode 2. ttg sweeps this serious bug under the rug as if it doesnt exist

    I've had the same problems....losing saves, two error messages: one that says I do not have licensing for the game (that has happened on the past two episodes at time of download and off and on when I try to download episode 4) and then the new error: internet connection lost that I get if I don't get the one I stated above. It has been 6 days and PC users still can not download this episode, the "in-official" fix does not work, I've contacted support/telltale through email, on facebook, & you can not get a response out of Telltale. There were no bugs or problems when they took our money for this game and all we want is to play the game that we paid for, if they can not give us the game we paid for then they should refund our money. I will NEVER buy another game from them EVER:mad:

  • I hear ya, Jen. I just confirmed I can't get my money back. I really want to play episode five but feel like i should boycott it until TT confirms there will be no issues with it.

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