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Clarification about registration keys (you don't need them!)

posted by Heatherlee on - last edited - Viewed by 573 users

Hi all...

I think some other posts on here have given people the misconception that they cannot play the game unless they have a registration key code. This is NOT the case.

If you follow the following instructions (and they all go smoothly), the system will unlock the game for you, without you needing to put in any key:
To download your software, please follow these instructions:
Step 1: Go to http://www.findmyorder.com. Enter you order number and password and click submit.

Step 2: Right click on the "Begin Download" button. OR click the "finish" button.
***Note that if you have a finish button instead it is because you have already downloaded the game, the game should now be unlocked. (Go ahead and play!)

Step 3: Choose "Save Target As"

Step 4: Choose where you would like to save your download. We recommend saving it to your Desktop. Click "Save". Your Software will begin downloading at this time.

Step 5: Once your download is complete, you must install it. To easily install your software, go to where you saved the download and double click on the software icon. This will begin your installation process

You ONLY need a key if something fouls up with this process. In which case, feel free to email support@telltalegames.com.

Enjoy all!

23 Comments - Linear Discussion: Classic Style
  • Clicking on the "Finish" button didn't work for me, no matter how many times I tried it. It closed the window but didn't unlock the game.

    I just now got it to work, though, by clicking on the red "Customer Service " text on the startup/demo/splash screen and entering my order ID and password and clicking "Reissue key". That worked.

    Apparently something got fouled up before hand, but I have no idea what I could have done wrong to make the "finish" button not work. Things seem to be alright now though.

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    Heatherlee Telltale Staff

    After you clicked the "Finish" button, did you try running the game? Did the buy now screen come up or did it go straight to the menu of the game?

    Just trying to sort out all the issues so we can get them figured out...

    Thanks!

  • [quote]After you clicked the "Finish" button, did you try running the game? [/quote]

    Yes.

    [quote]Did the buy now screen come up or did it go straight to the menu of the game?[/quote]

    The "Buy now/Continue free trial" screen came up.

    [quote]Just trying to sort out all the issues so we can get them figured out...[/quote]

    Sorry, I guess I wasn't as clear as I thought. :D Hope that helps you all figure out what's up! As I said, though, I got it working by reissuing the key from the customer service link at the top of the "buy now" screen.

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    Heatherlee Telltale Staff

    Ok, there is a new version available and these problems should be cleared up now.

    Thanks to everyone who helped us narrow down the problem!

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    Anonymous

    " Ok, there is a new version available and these problems should be cleared up now." cannot download the new version so these problems are just as rife now...

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    Anonymous

    Hi, I would like to clarify something.

    At the moment I can run the game, but must be connected to the Internet. Is there a way of running the game without being connected to the Internet.

    This is the message I get if I try to run it without being connected to the Internet:

    BonesecurityKey.jpg

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    Heatherlee Telltale Staff

    Hey Seed! You should be able to play the game without being connected to the internet. Would you please email support@telltalegames.com with your order ID, and we will try to figure out what is going on.

    Thanks!

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    Anonymous

    Would that be the bit that shows up as "Order Number" uner the Order Information section?

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    Anonymous

    Correct - Just the Order# and the name on the order, You can email either Heather or I directly with it.

    Cheers.

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    Anonymous

    OK, thanks for the help guys.

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