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Episode 4 Loading problem

posted by Novakolbra on - last edited - Viewed by 213 users

Hey guys, I installed Episode 4 and have played it when it came out from start to end with no hassle.

Recently a friend of mine created a second save game and played through and reached episode 4. But rather than load it hits a black screen and just plays ambiance music, I went back to my game and checked and it's done the same thing.

I have uninstalled the local content via steam and reinstalled it twice to no avail. I have even created a new game and played it all the way through to episode 4 and reached the same result.

Please help

Kind regards
Nova

4 Comments - Linear Discussion: Classic Style
  • Also checking Cache with steam doesn't work and I have a Mac OSX Mountain lion

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    MattP Telltale Staff

    Can you please provide me with your Mac system specifications? To do this, select the Apple logo on the top toolbar of your desktop, then select 'About this Mac', and then 'More info...'. Now Select 'File' on the top toolbar of your desktop, then find 'Save As'. Choose a filename to easily find the document after saving, and most importantly change the file format to an easy to read document type (RTF is recommended). After you save the file, find and open it. Now press Cmd+A to select all text, and Cmd+C to copy and Cmd+V to paste the contents of this file into a reply to this email.

    Since this file is long, you can post only the first page and this should be enough information.

  • There does not appear to be a Save as function for the window you've directed me to.

    However I selected "Show System Report" and have a harddrive overview

    Model Name: iMac
    Model Identifier: iMac12,2
    Processor Name: Intel Core i5
    Processor Speed: 3.1 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 4 GB
    Boot ROM Version: IM121.0047.B1E
    SMC Version (system): 1.72f2
    Serial Number (system): C02H82T0DHJQ
    Hardware UUID: 969EFBFB-4AD6-5045-9655-8E59A71C09A7

    And a Software Overview

    System Version: OS X 10.8.2 (12C60)
    Kernel Version: Darwin 12.2.0
    Boot Volume: Macintosh HD
    Boot Mode: Normal
    Computer Name: XXXXX
    User Name: XXXXX
    Secure Virtual Memory: Enabled
    Time since boot: 3 days 2:19

    I have removed the Username and Computer name for Privacy reason

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    MattP Telltale Staff

    Please try reinstalling Steam, as the latest file conversion process may be the cause.

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