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:......Can't download new episodes......

posted by Jerogarza on - last edited - Viewed by 558 users

Can't download new episodes
Got WD Ep1 for Ipad no problem at all from the Apple App Store.

However, although I've bought the bundle for the rest of the episodes I can't download them from within the app.

Every download attempt fails at 0.%

19 Comments - Linear Discussion: Classic Style
  • I've done everything you said but its still not working. The download doesn't move past 0%. I'm quite frustrated.

  • @jmanis2 said: I was able to download episode 1 and 2 a while ago but now 3 is not loading. Any ETA on a fix? Is it server-side or client-side? If it's client side I can try deleting and reloading so long as I don't lose my saved games...

    Jeff

    The problem is fixed for me. I was able to download episode 3 and 4 several days ago. I believe I just restarted the app after a few hours and all was good. I'm assuming the problem was server-side as I did not update my app (it was already the current version).

    Anyone still having problems might want to see if they are running the latest app version.

    Jeff

  • @jmanis2 said: The problem is fixed for me. I was able to download episode 3 and 4 several days ago. I believe I just restarted the app after a few hours and all was good. I'm assuming the problem was server-side as I did not update my app (it was already the current version).

    Anyone still having problems might want to see if they are running the latest app version.

    Jeff

    By the latest app version, I assume you mean what's available on the App Store currently? I have updated my OS on ipad2 and have also been trying to uninstall and reinstall the app but nothing works. :/

  • Can I get my money back? I've purchased the box set but I can't download any new episodes, after installing and reinstalling the app and restarting my device a million times. Someone please respond.

  • MattP, I contacted iTunes support and they said to contact the developer if I've done everything (I.e., installing and reinstalling the app, restarting the device etc) and the issue is still unresolved. It is still unresolved and I would like a refund of the amount I've paid for the box set. Who can I contact in this instance?

  • good way to steal money from people and do nothing about downloading problems that have been there for months !!!!!!!!!!! ohh and no iphone 5 support wtf

  • cjao, I understand that you must be frustrated, but responding like that won't get you anywhere.

    The issue is still ongoing, and it's not related to you. Please don't complain about other people's problems.

  • @chrisarnold said: I was tearing my hair out, ready to ask for a full refund after buying the IOS version. Saw a post on the forum that worked for me.

    I was trying with 3g, and over 2 different wireless connections with around 70mbs per second.

    If your wifi disconnects even for a second, the download fails. And I think soms cacheing issues make future attempts unstable?

    So try this:

    -Turn off your phone, unplugg the power, WAIT for 20 seconds for the memory to fully clear (this seems to be a problem to stopping future attempts?)
    - Then boot your phone up, open itunes on the phone to make sure you are connected with the account that purchased the app
    - Make sure you are on a STABLE wifi or mobile network connection
    - Log into the game, try the download again

    Worked for me first time after 24 hours of repeated download failures, and I managed to grab all 3 extra episodes in about 5 mins - phew!

    If it fails again, follow the above process and try again. It's not ideal, but it beats spending money and having nothing to show for it.

    Would be good if anyone can post to confirm if this works for others?


    Thank you! I did exactly as described for my ipad2 and it worked.

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    MattP Telltale Staff

    @opalwhale_79 said: MattP, I contacted iTunes support and they said to contact the developer if I've done everything (I.e., installing and reinstalling the app, restarting the device etc) and the issue is still unresolved. It is still unresolved and I would like a refund of the amount I've paid for the box set. Who can I contact in this instance?

    As mentioned, we cannot offer refunds for this product. It was purchased through iTunes, and we do not have access to any of Apple's systems or files. Any refund requests will need to go through the proper channels, starting with iTunes Support. Whether or not they offer a refund is at their discretion.

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