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Bought Walking Dead...say's I didn't.

posted by RachB1888 on - last edited - Viewed by 1.2K users

So I just bought the Walking Dead and Almost Everything Pack...Got the download link on the first page right after purchase so I downloaded it fine. But when I went to play and activate...it say's I haven't bought it. Looked in my list of games on my account, and its not there. I have read other posts saying this happened to them...is this just something that comes and goes or what?

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    MattP Telltale Staff

    Please try logging out and back into your account.

  • Matt, is there any word on whether you could reproduce the bug I encountered at Telltale? It is getting extremely frustrating, none of the steps you suggested changed anything.

    And I ask again (since the question was ignored before): Who do I have to contact for a refund? I don't want to contact a lawyer for this....

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    MattP Telltale Staff

    I have updated your account with a new serial number. Please log out of your account and then log back in and try to start the game again.

    Unfotunately we cannot offer a refund for a digital title you purchased 6 months ago. I understand the problems you are having with Episode 4 and am happy to offer any assistance I can. If you have already tried a clean install on a computer that you've never installed the Walking Dead on, with no save data carried over, and still cannot get the game to run, then your account is probably the problem. Hopefully the new serial will resolve this. If not, I will put in a request to our Web team to investigate your account.

    When logging in, make sure you properly enter your email address and password.

  • Well I'm having the exact same issue with The Walking Dead game as well. When trying to purchase it, I was informed that my billing address was incorrect. Going back and trying to fix it, I somehow was almost charged 3 times. I, however, was charged the one time, went through, yet I still have no game. I've called the number provided and emailed the support, but no word back. Help?

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    MattP Telltale Staff

    You currently have an open purchase order because none of the transactions went through. If you are sure your information is correct, please contact your bank for more information. Any charges that may still appear on your account are only temporary and will not be processed.

  • Never mind it fixed itself. I had originally said I had the same problem.

  • I have this very same problem.. it says my billing address is incorrect and I can't make the purchase but it keeps taking money

  • Hi, I bought hall multi pack of The Walking Dead on Ipad. On my bank page I have verification of this transaction. 4 days ago, I thought it might be a problem with waiting for the transfer. But it takes too long. How can I download and play my boughted Game ? I did not get an verification email from ITunes abpout that transaction.

    Can You help me ?

  • Hi again, What about my problem, is there any chance to get my 3-5 episodes ? Now I spend 13,99 € and i can play only in first FREE episode :(

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    TelltaleMike Telltale Staff

    Can you please clarify what issues you are having? Are you getting any error messages when attempting to download the episodes? If you are still experiencing the issue, please try shutting down the game application and turning off your device (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them). Wait a few minutes for the cache to clear and then restart the device. When you start the application again, please make sure you have a strong internet connection when starting the downloads of the episodes.

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