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The Walking Dead crashing, not working? Refund?

posted by A.R. on - last edited - Viewed by 5.6K users

I bought the walking dead game. First it used to work, after I bought the bundle it stopped working, on all my devices. It keeps crashing, I can't get the game to start. I tried deleting the game, then restarting the device, and reinstalling the game after, it didn't work, the problem keeps happening all the time.even After I reinstalled it I restarted the device, but that didn't work too. There has to be a solution so I can play the game or a refund!!!

16 Comments - Linear Discussion: Classic Style
  • Why open a support forum if there is nobody to check it daily

  • I have the exact same problem on my iPad Mini! When I finished purchasing the bundle, I got an error message which reads "Unable to complete your purchase, a network error occurred." And then the game crashed and kept crashing, just like @A.K. mentioned.

    TellTale, Please help!

  • I contacted Apple, they gave me a full refund for both the app, and the in-app purchase, thats a first class customer support you can count on. The game doesn't work, I hope people read this before buying. and who ever has a similar problem should contact apple so they can investigate further, or at least pull the game of the store until they seriously fix it and get a refund. Thank you Apple

  • @A.R. said: I contacted Apple, they gave me a full refund for both the app, and the in-app purchase, thats a first class customer support you can count on. The game doesn't work, I hope people read this before buying. and who ever has a similar problem should contact apple so they can investigate further, or at least pull the game of the store until they seriously fix it and get a refund. Thank you Apple

    +1 Agreed!

  • @A.R. said: I contacted Apple, they gave me a full refund for both the app, and the in-app purchase, thats a first class customer support you can count on. The game doesn't work, I hope people read this before buying. and who ever has a similar problem should contact apple so they can investigate further, or at least pull the game of the store until they seriously fix it and get a refund. Thank you Apple

    Did the same and apple made a refund to me

    That is the deference between a great REAL company and a company its only solution (restart ur ipad)

    Thanx apple

  • @A.R. Thank you so much for the tip. It's really comforting to know that I can have a refund from Apple. I'll wait a couple of days for TellTale Games to correct this mistake because I really like this game, then I'll ask for a refund.

    Thanks guys!

  • I have the exact same problem. The app was working just fine on my iPad mini then I purchased the bundle and tried to download. It crashed and it hasn't been able to start again.

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    MattP Telltale Staff

    If you received an error message when trying to purchase the multi-pack, this may be the cause of the issue described. Please verify with Apple Support that your purchase was successful. Uninstalling the game and reacquiring the game application from the App store should remedy the problem. Please do not copy backed up files to your device, or install the game through iTunes.

  • Your suggestions keep saying the same things that don't work. Tell us you don't know what to do and then we'll just get a refund instead of waiting around for an update or a real fix.

  • @MattP Thanks for the much needed reply. I checked my purchase history in my App Store account and found the bundle purchase was successful. I'll try deleting the app from both my iPad and my iTunes library, and re-download it. I'll let you now if it works.

    Thanks again!

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