I find the practices of this company absolutely atrocious and am thoroughly annoyed with how these episodes have been handled. From not saving progress, to glitches galore, to months of waiting without any progress report or status as to what's going on Telltale Games has thrown gamers into a bait and switch trap and their BBB rating is proof enough of their tactics.
They disregard their F rating, continue their terrible practices and use big names to sucker in sales and I can only hope that one day this comes back to bite them. I've had a plethora of issues, sent countless email, received not one response on any of my emails, or forum posts. Sadly I've only seen 2 official posts one of which being the the most vague "we're looking into these issues" response after hundreds of negative and frustrated posts from their consumers, and the other being one replying that they don't give refunds.
Clearly there are enough people frusterated and asking about the issues and refunds that they finally posted something about this. To be honest I'd like to see them actually reply to this post and give response to the specific issues and what the status of them are...
Not saving at the end of episodes/not being able to continue the story
Not being able to download the episodes (connection to server failed etc)
Not having the option to download the most recent episodes
Various glitches all around
Procedures for procuring a refund for those who truly wish so
Status of future update and approximate timeframe
Chances are they won't but it would be nice to see them take a step in the right direction.