To cut a long long story short, I've bullet-pointed my frustrating experience below.
[*]Played through entire 5 episodes and thought fairly highly of the game (so far so good)
[*]Tried to play again from episode 2, as my girlfriend had missed the last 4
[*]I get warned that "rewinding" will overwrite my save data. Ok, no problem.
[*]Then, my top-end Macbook Pro just gets stuck on black screen with walking dead arrow. I have to hold power button down and reset in order to get machine working again.
[*]I make several attempts but it crashes each time.
[*]Concede to my girlfriend that she will probably have to just play episode 1 again. So we sit through FOUR HOURS of already-played gameplay to get to episode 2 again.
[*]Try to load episode 2 on second game slot. Get an identical warning about "rewinding" even though we haven't started Episode 2 yet. Then, no matter which option I select, the screen freezes again and I have to reset my machine. Every time.
[*]I figure that my first save game is still confusing matters even though it is a completely separate game slot. so I delete EVERYTHING from that slot. I wipe MY entire walking dead game to allow her save to continue onto episode 2 without a hitch. Or so I think.
[*] I try again. No joy. Same "rewind" warning, same screen freeze.. no access. Nothing.
[*] It is suggested I uninstall the game and start again. Urm... you think we are going to sit through 4 hours of episode 1 again, a third time??? No way!
[*] Unfortunately this doesn't end here, because of course I want to raise a complaint. It is 12.30am now... I started trying to make a complaint at 10.30pm... but Steam sent me on a mission round in circles until I finally got here.
[*] EDIT…. Now the Telltale forums show "database error" and I have lost everything. Lucky I copy and pasted this entire thing first. Will post again whenever it comes back up.
[*]I'm fuming. After deleting my save game, I can't even continue with series 2 when that is released and unless this is fixed, I am NOT sitting through 4 hours of episode 1 again.
Hope that gives you a clear picture of what is happening. It isn't on. I've seen plenty of complaints from Mac users about bugs. I did actually play through the game once here, albeit with very buggy mouse controls and a lot of unnecessary deaths as a result. But still, this has now become a joke and I'm red-faced with anger.
Please get back to me with a solution of how I can continue onto Episode 2 now without having to reinstall the game.
If that isn't possible, a refund would be the only legal option, having been sold a product that doesn't work as intended.
I look forward to a reply, Telltale.