So there's a known issue and the company hasn't taken any action. My requests for a refund via facebook, this website and email have gone unanswered. In order to get my money back my only option is a class action lawsuit. In this type of lawsuit, a party may have only suffered damages of amounts even as low as just a few dollars, however, the damages are much more when the total damages suffered by the class are calculated. My brother in law (who I also bought a copy for Christmas) is a lawyer and seems to be happy to head this thing up. Please reply with any interst.
Here is a link where EA sports lost a class action suit (not on the same ground but they had a similar issue about a year ago with Madden 11 that was brought into it)