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I might get banned for this...

posted by Nickool on - last edited - Viewed by 144 users

Much like other people tried this before, and lost their account. But if more people do this, the more likely this would get resolved faster and we all get our money back.
After all the phone calls and emails I've sent, I have had enough. So I filed a complaint with the Better Business Bureau. Explained what happen, why this is wrong and so forth and even left the link to the forums page so they can see for themselves that other people are going through the same thing.
So I would hope that others that read this might join along also and send a complaint. I'm sure if we send enough, it will send a strong message.

2 Comments - Linear Discussion: Classic Style
  • I don't think they care about their BBB rating. BBB acreditation is a voluntary process. TellTale has been around since 2004, and hasn't bothered to seek accreditation. They currently have an 'F' rating with open complaints dating back to Feb 2011 that they have yet to respond to. Certainly leaving a complaint there is not a bad idea. May discourage future/current investors, but I don't know how often the average consumer researches video game companies before making a purchase. For that reason, I don't think they really care about the BBB rating. At the end of the day, this is a business concerned about their bottom line. Applying pressure through their investors (look at their corp info link) or through Microsoft who granted them "offical developer" status may stimulate some momentum or at least a more meaningful response. Mentioning their current BBB rating couldn't hurt. Right now, I'm thankful that I can still vote with my wallet and bought through a seller that will refund my money.

  • @T_Doc said: I don't think they care about their BBB rating.



    Definitely true.

    Applying pressure through their investors (look at their corp info link) or through Microsoft who granted them "offical developer" status may stimulate some momentum or at least a more meaningful response. Mentioning their current BBB rating couldn't hurt. Right now, I'm thankful that I can still vote with my wallet and bought through a seller that will refund my money.

    People should file complaints just to create the paper trail that shows their bad support. TWD is nominated for a bunch of "game of the year" awards. The seedy underbelly is that they offer zero customer support. I'm sure some journalist who wants to drum up some pageviews would find this to be a juicy story. But the BBB needs to be able to provide the data to back this up.

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