Is just me or is the good service a must at only small level game companies, like Telltale games ,excellent prices get physical copies for free when you buy all the episodes you only have to pay for shipping, quality titles and I can go on and on.
What surprised me most was a little level visual novel company Hanako games give you backup copies if you own the game for 5 dollars http://www.hanakogames.com/cds.shtml .
Also there was another small level indie level company. I emailed them questions about the plot and they answered all of them and when I said that my save file was broken and I needed a save file at a certain scene they gave it to me.
Besides Valve are there any big fishes that care and if no why?
Are all big level companies EA and Ubisoft?