After investigating reports of severe ‘hitching’ (gameplay interrupted by unacceptable freezing or stuttering) when playing The Walking Dead on Xbox 360, we have determined that this issue affects the following only:
* Xbox 360 4GB models not fitted with an internal hard disk drive, playing the disc-based (retail) version of the game
This issue does NOT affect Xbox 360s fitted with an internal hard disk drive or Xbox 360 4GB (no internal hard disk drive) users playing the digital version of the game downloaded from the Xbox LIVE Marketplace.
Acquiring and installing an internal hard disk drive compatible with your Xbox360 4GB console will resolve this issue (a hard disk drive connected via your Xbox 360's USB port will NOT provide a remedy).
If you are unable to acquire and install an internal hard disk drive for your Xbox 360 4GB, we will supply you with codes to download season one (5 episodes) of The Walking Dead from the Xbox LIVE Marketplace at no charge as outlined in the associated Claim Redemption Form [Click here to download].
Upon confirmation of proof of purchase, Xbox LIVE Marketplace codes and instructions for their use will be sent to you at no charge.
We value our customers and sincerely apologize for any inconvenience caused.
Please note that due to the release of the GOTY edition of The Walking Dead, we will continue to provide codes to affected players beyond January 3rd, 2014, as noted on the Claim Form. Any requests received on or before July 3rd, 2014 will receive a response within the 4 week time period specified on the Claim Redemption Form.