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[TWD] 2-5 Paid in Full But Will NOT Download

posted by Joe Gamer on - last edited - Viewed by 1.1K users

I paid in full for 2 through 5 after playing the free first series. The free series downloaded fine, and it played from beginning to end without a hitch. I paid for the 2-5 episodes while in the game, and the episodes all opened up with the GET button showing. I tried three times to download episode 2 and it would get to 99 percent and pop up with a message that there was a connection problem to start over. When it says start over, it starts over from 0% folks, so wait another half hour and cross your fingers. Just to be sure it wasn't an issue with episode 2, I tried to download others, and the same exact problem. It's NOT an issue with the iPad overheating as I downloaded another game from another vendor I bought that is 450MB and it downloaded without a problem after The Walking Dead fails miserably. I see that many others are having the same problem. Well, I called the number for this company, and no one home folks. Just a message with some young guy saying he'll call you back, but hasn't happened yet. Is this a phantom company that made Episode 1 and 2-5 don't exist, so you're money is being taken by robbery? I'm a fairly patient person, but when it is impossible to actually contact someone from this company that is a supposed Corporation in California, something doesn't seem quite right. Episode 1 was extremely excellent in my opinion, enough to make me purchase 2-5 (at least in money anyhow). Maybe the developers should pop onto this board and explain themselves? If you are having the same problem, PLEASE CALL APPLE SUPPORT at http://www.apple.com/ as they are aware of this issue as of today. If you cannot resolve your issue with this company, Apple will help you out. This I guarantee you. Great game but the total lack of being able to have serious issues addressed such as this one (take my money and run), something is awry in the kingdom. :mad:

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  • @Joe Gamer said: I paid in full for 2 through 5 after playing the free first series. The free series downloaded fine, and it played from beginning to end without a hitch. I paid for the 2-5 episodes while in the game, and the episodes all opened up with the GET button showing. I tried three times to download episode 2 and it would get to 99 percent and pop up with a message that there was a connection problem to start over. When it says start over, it starts over from 0% folks, so wait another half hour and cross your fingers. Just to be sure it wasn't an issue with episode 2, I tried to download others, and the same exact problem. It's NOT an issue with the iPad overheating as I downloaded another game from another vendor I bought that is 450MB and it downloaded without a problem after The Walking Dead fails miserably. I see that many others are having the same problem. Well, I called the number for this company, and no one home folks. Just a message with some young guy saying he'll call you back, but hasn't happened yet. Is this a phantom company that made Episode 1 and 2-5 don't exist, so you're money is being taken by robbery? I'm a fairly patient person, but when it is impossible to actually contact someone from this company that is a supposed Corporation in California, something doesn't seem quite right. Episode 1 was extremely excellent in my opinion, enough to make me purchase 2-5 (at least in money anyhow). Maybe the developers should pop onto this board and explain themselves? If you are having the same problem, PLEASE CALL APPLE SUPPORT at http://www.apple.com/ as they are aware of this issue as of today. If you cannot resolve your issue with this company, Apple will help you out. This I guarantee you. Great game but the total lack of being able to have serious issues addressed such as this one (take my money and run), something is awry in the kingdom. :mad:

    This only happens to people with Ipad 3s so far nobody with a ipad 2 or ipods has said something is wrong im no mod but get a ipod touch 4g or 5g or iphone and play it or wait for a patch

  • Thanks for taking time to respond. Appreciate it. Don't know if this makes any difference, but I'm using an iPad 4 and not an iPad 3. Only real difference between the two is the processor and the connector. I called the support number several times and no one home. Left three messages and no one returns calls. Company is based in California and listed as a Corporation, but I believe in title holding only. From what I've discovered, the support for this company is null to the nth degree. I gave up and Apple iTunes gave me my money back and apologized. Doesn't help me though as I liked the 1st episode and really wanted to plow my way through the other four, but it looks like it's not going to happen. Not good and not happy on my end. Cheers

    @chiefzackery said: This only happens to people with Ipad 3s so far nobody with a ipad 2 or ipods has said something is wrong im no mod but get a ipod touch 4g or 5g or iphone and play it or wait for a patch

  • @chiefzackery said: This only happens to people with Ipad 3s so far nobody with a ipad 2 or ipods has said something is wrong im no mod but get a ipod touch 4g or 5g or iphone and play it or wait for a patch

    I'm on the ipod 4th Gen and have read dozens of complaints from people with all sorts of devices, it seems to be a problem with the data stored for the ios download. Give us th 411 as soon as it's avaliable.

  • @chiefzackery said: This only happens to people with Ipad 3s so far nobody with a ipad 2 or ipods has said something is wrong im no mod but get a ipod touch 4g or 5g or iphone and play it or wait for a patch

    I have an ipad 2...the same problem...i paid full but cannot even download at the same time open the free episode after purchasing...please help

  • I also experienced the same prob.. :(

  • Im playing on an iphone 4 and am getting the same problem, now i have wasted the $14.99 on 4 episodes that I'm not even going to get to play!

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    Yoa

    I finally decided to get a refund from Apple (great costumer service BTW). It's such a shame, I think episode one was great and I was really excited to play the remaining four.

  • @Yoa said: I finally decided to get a refund from Apple (great costumer service BTW). It's such a shame, I think episode one was great and I was really excited to play the remaining four.


    Hi Yoa...i was also charged 14.99 USD for this game...may I know what did you do to get a refund? thanks :)

  • @AshleighChis said: Im playing on an iphone 4 and am getting the same problem, now i have wasted the $14.99 on 4 episodes that I'm not even going to get to play!


    Hi i also got the same prob in my ipad 2....i was billed 14.99USD but cannot play it. :mad:

  • @Yeiyei said: Hi Yoa...i was also charged 14.99 USD for this game...may I know what did you do to get a refund? thanks :)

    If you really want a refund that bad, just e-mail iTunes Support.

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