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Episode 3 won't launch

posted by Simsalabing on - last edited - Viewed by 623 users

As the title says.

First of all - I HAVE managed to play through all of episodes 1-5 on a first playthrough without any issues. The problem mentioned here appeared during my 2nd playthrough, where the only difference is that New Game-slot 3 was chosen as opposed to 1, and some decisions have been different.

Now, I have tried changing all in-game preferences - decreasing and increasing resolution, turning on and off shadows/anti-aliasing, et cetera. Nothing seems to have any effect on what happens.

What happens?

I finished episode 2, see the crazy lady talk about how Clem is safe as long as the bandits are at the farm, see the credits roll out, and RIGHT at the end of the credits, the screen goes blue for 1-2 seconds, and I'm back at the main menu. I try to start episode 3, and all I hear is the crickets (presumably from the end of the gameplay-segment of episode 2) and see a black screen, with an arrow I can move around. Nothing happens, even though I wait for an hour. I quit the game, screen goes blue for 1-2 seconds, I'm back at the main menu. I quit the game to ensure it saves the progress, but when clicking 'Exit the game' the screen goes all blue on me again for 1 second, I'm out in the steam client, and nothing is saved to the steam cloud. I go back into the game and have to replay the last segment of episode 2 again. Same thing happens if I exit the game as soon as I have completed episode 2 without attempting to start episode 3. Always the same; blue screen fades in and then out to black, steam client doesn't recognise that I have made any progress, and when I start the game again I have to replay the last segment of episode 2.

So, there are 2 problems: I can't start episode 3, and I can't save my progress.

Any ideas here? I might have to ask for a refund if this continues.

22 Comments - Linear Discussion: Classic Style
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    DjNDB Moderator

    It sounds like your savegame data might be corrupted in some way.

    Are you playing on Mac or PC?
    If PC, Are you running the game in any compatibility mode, if so, which one?

  • Apologies, of course I have to mention that I am playing on a Mac (-book Pro)

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    DjNDB Moderator

    Please try verifying your game cache files.

    There's also a chance it's a savegame issue.
    Please search your folders for prefs.prop files as described below. Follow the steps exactly as written.
    - Open a terminal (e.g. by typing terminal into spotlight). Then copy and paste this command line into the terminal and press enter:

    find ~ -name prefs.prop |pbcopy

    - When it's done, the results were automatically copied into the clipboard.
    Start a new reply to this post. Then paste the clipboard from the clipboard into the reply, by pressing Command+V.

  • Have been having trouble loading Episode 3 - get just a dark screen. Have tried restarting Steam, restarting iMac, verified game cache.

    prefs.prop:

    /Users/Randy/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/default/prefs.prop
    /Users/Randy/Library/Application Support/Telltale Games/TheWalkingDead/prefs.prop

  • Btw, when I "view all achievements" in the Steam library it shows:

    Complete - Episode 1, Chapters 1,2,3,4,5,6,7 all unlocked
    Complete Episode 1:A New Day unlocked
    Complete - Episode 2, Chapters 1,2,3,4,5,6 all unlocked
    Complete Episode 2:"Starved for Help" unlocked
    Completed - Episode 3, Chapters 1,2,3,4 all unlocked
    Episode 2 Chapter 7 (not unlocked) <---------------
    Episode 3 Chapters 5, 6, etc. (not unlocked)

    Seems to be disordered.
    Thanks.

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    DjNDB Moderator

    @Westfall said:
    prefs.prop:
    /Users/Randy/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/default/prefs.prop
    /Users/Randy/Library/Application Support/Telltale Games/TheWalkingDead/prefs.prop

    There's the problem. The game somehow created 2 prefs.prop files, and then gets confused by that.

    The file should only be in the savegame folder ~/Library/Application Support/Telltale Games/TheWalkingDead/

    You can fix it in a terminal as described below. We don't know which prefs.prop will work, so we might have to try both.

    Alternatively you can do the same in the GUI.

    First attempt
    Please open a terminal and run:
    mv ~/Library/Application\ Support/Steam/SteamApps/common/The\ Walking\ Dead/TheWalkingDead.app/Contents/Resources/Pack/default/prefs.prop ~/Desktop/prefs.prop

    It will move the prefs.prop from the steam folder to the desktop for safekeeping.

    Now start the game and see if you can start Episode 3 and have your progress. If it doesn't work, try the second attempt. Otherwise skip to cleanup

    Second attempt
    run:
    mv ~/Library/Application\ Support/Telltale\ Games/TheWalkingDead/prefs.prop ~/Library/Application\ Support/Telltale\ Games/TheWalkingDead/prefs.prop.orig
    cp ~/Desktop/prefs.prop ~/Library/Application\ Support/Telltale\ Games/TheWalkingDead/prefs.prop

    The first one renames the original prefs.prop in the savegame folder.
    The second one copies the install folder prefs.prop to the savegame folder.

    Now again try running the game.

    If it works, you can go to clean up to remove the backed up prefs.props.

    clean up
    clean up with:
    rm ~/Library/Application\ Support/Telltale\ Games/TheWalkingDead/prefs.prop.orig
    rm ~/Desktop/prefs.prop

  • Thanks DjNDB. Was hoping you were going to say it was due to the extra prefs.prop file. The first method worked (mostly). Had to replay Episode 3 from the beginning, but at least I didn't have to go all the way back, which would probably would have been too frustrating to even be worth doing. It seems to be saving ok now - only one prefs.prop file. Would like to know what went wrong, and whether it's likely to happen again...

  • User Avatar Image
    DjNDB Moderator

    @Westfall said: It seems to be saving ok now - only one prefs.prop file. Would like to know what went wrong, and whether it's likely to happen again...

    It happens to some people, but i don't know what triggers it, or if it happens again.
    I've been trying to figure that out, but had no success so far.
    If you have any information on what you did before the black screen issue occured, it might help to narrow it down.
    That means things like: Did you play through from episode one in one sitting until the error occured, or did you exit the game in between once or multiple times. Did you do anything else other than playing the game before it occurred, like changing in-game settings or whatever you might think of.

    The more detailed, the better.

  • DjNDB: Here it is:

    Stefans-MacBook-Pro:~ stefanmoredal$ find ~ -name prefs.prop |pbcopy
    find: /Users/stefanmoredal/Library/Saved Application State/com.apple.javajdk16.cmd.savedState: Permission denied
    find: /Users/stefanmoredal/Library/Saved Application State/com.blizzard.diablo3.savedState: Permission denied
    find: /Users/stefanmoredal/Library/Saved Application State/net.battle.client.savedState: Permission denied

  • /Users/stefanmoredal/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/default/prefs.prop
    /Users/stefanmoredal/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/WalkingDead102/prefs.prop
    /Users/stefanmoredal/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/WalkingDead103/prefs.prop
    /Users/stefanmoredal/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/WalkingDead105/prefs.prop
    /Users/stefanmoredal/Library/Application Support/Telltale Games/TheWalkingDead/prefs.prop

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