I have this Hitching problem because my model is a 4GB xbox. I'm trying to get the code to be able to download the game, the game I already bought and can't play. It's been two months now. They did answer my email, but they asked me to cut my UPC code from the back of the box to prove I really own the game. And then mail it. The problem is, I'm from Brazil. It will take much more time and who knows if the mail will really make it to their office. I'm so tired of all this. I even sent them the authenticity code of the game, but it seems it means nothing in the end. Is there any other way to get the code for download the game I already bought and should have finished by now? Isn't there a way to 'registrate' the game using the microsoft authenticity code?