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TWD Episode 3 download issue

posted by Uhhhhlayna on - last edited - Viewed by 509 users

Hello,

Problem downloading Episode 3 here. When I click "Get" I get an error message stating that I have to be connected to the internet to use that feature. The problem is I AM connected to the internet. In addition, when I clicked "Get" for Episode 4 it began to download immediately. I'm not sure how I'll be able to download Episode 3 at this point.

Any tips/helpful comments would be greatly appreciated!

22 Comments - Linear Discussion: Classic Style
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    DjNDB Moderator

    Do you get the error message immediately after clicking on "get", or does it start showing percentages first?

    Are you playing on Mac or PC?

    Further, please follow the instructions to run the Support Tool and attach the resulting "support_data.zip" to your next reply in this thread.

  • Yes. I got the error message immediately. I'm playing on a Mac.

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    DjNDB Moderator

    The tool couldn't find the install location.

    What is the install location of the game?
    Where did you buy it?

    EDIT
    I just updated the support tool to make it more useful for this issue. Please download and run it again.

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    DjNDB Moderator

    @Uhhhhlayna said:
    /Users/alaynakirk/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Data/WalkingDead101PatchFs:
    total 35744
    drwx------ 9 alaynakirk staff 306B Feb 12 17:10 .
    drwx------ 5 alaynakirk staff 170B Feb 14 21:31 ..
    -rw-r--r-- 1 alaynakirk staff 131K Feb 12 17:10 0_00_93_backpatch105_mac_101_data_10_00.ttarch
    -rw-r--r-- 1 alaynakirk staff 5.4M Feb 12 17:10 0_00_94_backpatch105_mac_101_11_00.ttarch
    -rw-r--r-- 1 alaynakirk staff 28K Feb 12 17:10 0_00_95_backpatch104_scripts101_ttg_04_03.ttarch
    -rw-r--r-- 1 alaynakirk staff 5.3M Feb 12 17:10 0_00_96_backpatch104_04_01.ttarch
    -rw-r--r-- 1 alaynakirk staff 1.1M Feb 12 17:10 0_00_97_103backpatch.ttarch
    -rw-r--r-- 1 alaynakirk staff 32K Feb 12 17:10 0_00_98_network_patch.ttarch
    -rw-r--r-- 1 alaynakirk staff 5.5M Feb 12 17:10 0_00_99_mac_global_102.ttarch

    /Users/alaynakirk/Library/Application Support/Telltale Games/TheWalkingDead/SyncFs/Temp:
    total 475904
    drwx------ 6 alaynakirk staff 204B Feb 14 21:35 .
    drwx------ 5 alaynakirk staff 170B Feb 12 17:10 ..
    -rw-r--r-- 1 alaynakirk staff 3.6M Feb 14 21:35 252e53a5c01799c1719a50e32ebe597b
    -rw-r--r-- 1 alaynakirk staff 13M Feb 14 21:32 5c46d5e314ccc4484cf48a776cd68df1
    -rw-r--r-- 1 alaynakirk staff 58M Feb 14 21:35 8e3b09f7f8c8a480c75fe6f1fc1ecffe
    -rw-r--r-- 1 alaynakirk staff 158M Feb 14 21:42 b80482596ac13d11ab39eb240e55506a

    You seem to be missing two patches. They are normally loaded automatically at startup of TWD, so i don't know why that is.
    There are also unfinished files in the Temp folder.

    Please make sure that the game is not running in the background.

    Then I suggest you delete the patches, temp files and json files by executing this command line in a Terminal (copy it all in one line):

    rm ~/Library/Application\ Support/Telltale\ Games/TheWalkingDead/SyncFs/Temp/* || rm ~/Library/Application\ Support/Telltale\ Games/TheWalkingDead/SyncFs/Meta/* || rm ~/Library/Application\ Support/Telltale\ Games/TheWalkingDead/SyncFs/Data/WalkingDead101PatchFs/*

    If it doesn't work, please post the new support tool data.

  • :confused::( I'm sorry. Can you put that in stupid person terms? I have no idea what any of that means or how to put that in a terminal.

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    DjNDB Moderator

    I made a simple one click solution to clean the SyncFS files. Just download it and start the file SyncFS_Cleanup.sh.command.

    Now start The Walkind Dead again. It should take some more time to start, because it has to download the patches.
    Then try if you can download Episode 3.

    If you can't download it, use the support tool again, so i can see if the patches are still not there or it's something different.

  • Great! I was able to download episode 3 perfectly!

    My brother and I share the game at home, but he's on a PC. Will he have the same issues downloading? Or will he have to get that far before we know?

  • User Avatar Image
    DjNDB Moderator

    @Uhhhhlayna said: Great! I was able to download episode 3 perfectly!

    My brother and I share the game at home, but he's on a PC. Will he have the same issues downloading? Or will he have to get that far before we know?

    I am glad it worked.
    I suggest you just download all episodes on the PC before he continues playing. Then you know if there's any download problems.

  • I am having the same problem on my Mac. I recently downloaded the game & finished episode 1. every time I attempt to download the other episodes it says I need an internet connection, which I have.. I receive this message immediately; the download never starts & I never see a percentage.

    After reading this feed I downloaded the Support Tool & followed the steps to get a "support_data_mac.zip" to attach to this post but that also did not work..

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