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"Storage device lost"

posted by Luizao876 on - last edited - Viewed by 11.2K users

For some reason, everytime I play Episode 5, and when it is on loading, this pops on:

"The storage device was removed while saving or loading. The game will now exit to the title screen."

Then, when I restart to where I was, it never loads, it stays in a black screen and never loads.

Does Telltale or someone knows the solution for this?

154 Comments - Linear Discussion: Classic Style
  • Still no fix for this?

    Come on Telltale I know you are working on Season 2 but at least pretend to care about those of us who are unable to play season 1.

  • I still haven't been able to finish Episode 1 since I get the "Storage device lost..." message every time at one point.

  • Is Telltale trying to fix this? Why am I not getting a response of any kind? Any Info would be a great help.

  • If no one from Telltale is gonna respond to the forum or Emails. I guess there is no other choice but to seek Better Buisness and Microsoft. I did not want to do this but what other options do I have. I bought a game from this company that is faulty and they won't even acknowledge a PAYING Customer. So before I go through with this. Will anyone from Telltale reply with answers or info? Telltale thanks for the email.

  • Yep, i ccompleted this game twice and the third time on ep 1 when i get the scredriver it says "storage device lost" its funny because today was the day for the patch

  • The first time I deleted EVERYTHING TWD from my hard drive. The episodes, saves, and update. Then reinstalled. I still got the error, but I did it again and it worked. I just completed Episode 1 and did not get the storage error. It works but if you are like me I lost two completed game saves which sucks but at least you can play.

  • @GREYxDUZxKRUSH said: The first time I deleted EVERYTHING TWD from my hard drive. The episodes, saves, and update. Then reinstalled. I still got the error, but I did it again and it worked. I just completed Episode 1 and did not get the storage error. It works but if you are like me I lost two completed game saves which sucks but at least you can play.

    I did the same thing loooong time ago and I was also able to to complete episode 1 but then I got the error again in episode 2.

  • Sorry to say but I think that this issue has been ignored now by Telltale.

    It is sad that they'll gladly take awards but ignore the customers who can't play the game through no fault of their own.

  • Hi all,

    I've started getting this as well, and have just sent the following email off to Telltale Games Support. Spoilers below:


    Greetings Telltale Games Support,

    I hope you're doing well! I'm currently replaying through The Walking Dead on my Xbox 360 (my third playthrough) and I regret that I've begun experiencing the "Storage Device Lost" error (picture of the error message attached). I purchased the game via Xbox LIVE during the 2012 Boxing Week sale, and completed my first playthrough this past January and my second playthrough this past March without issue.

    My Xbox 360 Pro console is a refurbished console sent to me under warranty by Xbox Support in June 2010. Attached is my 120 GB HDD (purchased new in November 2008) and I have 43 GB of space free. No USB flashdrive is presently connected and Cloud Storage is enabled. I am connected to Xbox LIVE as I play, and I am connected wirelessly using the original Xbox 360 Wireless Networking Adapter. Note that I live in Canada and to the best of my knowledge I have the most recent Title Update.

    As this is my third playthrough, all three save slots are now occupied, and this save game is in the third slot. Note that I am also saving to my HDD.

    The error first occurred last night around 11:20 pm towards the end of Episode 4. Right when you are choosing who will come with you to search for Clementine, I told Ben to remain behind, paused the game, and selected Exit. The error message occurred. I then rebooted the game and tried to load my save a few times, and each time it would either load to a black screen (the Xbox Guide would still work) or freeze the console completely at the Loading screen, forcing a complete reboot.

    After a power-cycle on my console I rewound Episode 4 by two checkpoints and was able to complete the Episode without issue. I then backed my save file up to Cloud Storage.

    This morning, around 12:20 pm, I was playing Episode 5, and when Lee grabs the knife from the kitchen cupboard and begins running to the front door of the mansion, the error message occurred again and dropped me back to the title screen. I then rewound to the previous checkpoint, and the error message occurred again, however this time it did so when transitioning from the yard into the mansion as the dead approached.

    I took a break and began again around 3:45 pm, this time playing from my Cloud Storage, which started me off at the beginning of Episode 5. Note the error message occurred as Lee was running for the front door of the mansion during "The Siege."

    After the error occurred this morning in Episode 5, I powered down my console, detached and reattached my HDD to make sure it was on properly, otherwise it has not been moved. My internet connection has also not cut out, and Cloud Storage appears to be working properly.

    Can you please advise me on additional troubleshooting steps or a fix for this issue?

  • I tried an additional troubleshooting step (which didn't work) and have emailed Telltale Games Product Support the below:


    Hello Telltale Games Product Support,

    I'd just like to update Ticket ID #xxxx with another troubleshooting step I've tried. I had a backup of my save game file on a USB Flashdrive from a few days earlier, and yesterday evening I copied that to my HDD. This back up was done prior to me ever receiving any error messages with the game.

    This placed me back halfway through Episode 3 (when you arrive at the train), and I began playing through from there.

    Yesterday evening I completed Episode 3 and replayed all of Episode 4 without incident. Around 1:45 pm today, I began Episode 5 and made it past the point where it first gave me the error message before, but sadly, as soon as I got to the attic in the mansion the same issue occurred.

    Once dropped back to the main menu, I tried rewinding to the "Trapped" Checkpoint in Episode 5, but the error occurred upon loading.

    I then tried rewinding to "The Siege," and the error message once again occurred as Lee runs to the front door to cut off the zombies hands, which is where it was originally occurring for me in Act 5.

    At this point I'm personally out of troubleshooting options, and any guidance would be appreciated.

    Thank you!

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