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Can't get the Sam & Max launcher to work

posted by CelestialSushi on - last edited - Viewed by 803 users

Hello, all.

I downloaded the demo for the first episode of Season One, but I keep getting script errors when I try to launch it. There are four in total; the first one says "Permission denied", and then the next three say "Object doesn't support this property or method." All I get on the launch window is a field for a serial number and a "Submit query" button, so I can't play the demo.

If it helps, my computer runs Windows 7, and I have three internet browsers installed (IE 9, Firefox, and Chrome; I think I read somewhere that IE is needed for the launcher?). I'm pretty sure I used the standard installation process for the game when I downloaded it. Also, I'm pretty sure that my software is up to date, but if there are any programs that must be updated to run the game, please let me know.

I just ordered the disc version of Season One through Amazon, so I'm hoping that I won't have the same problem pop up with that (though given my understanding that downloading the demo downloads the full episode that can be unlocked with a purchased serial number, I'm concerned it's likely to happen. Better to try and resolve it now than wait until later). Thank you so much for any help you can give!

10 Comments - Linear Discussion: Classic Style
  • User Avatar Image
    DjNDB Moderator

    These script errors are a bit tricky. I just tested the demo in a VM with Windows 7 and IE 9 without problems.
    I think the disc version might have a different launcher, so you might not run into the same problem.

    I would try running the game during a clean boot (see below). Make sure
    you right click the game icon and select "run as administrator".

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

  • Different launcher? Good to hear.

    I tried the clean boot, but I still got the script errors. I also tried uninstalling/reinstalling after the clean boot, but it didn't change anything. Even moving the installed files to my desktop did nothing (I'm only somewhat familiar with computer workings, so I would guess that does nothing). Frankly, right now, I'm at a loss for ideas.

    Would posting screenshots help?

  • User Avatar Image
    DjNDB Moderator

    @CelestialSushi said: Would posting screenshots help?

    I don't know if i can do much, but i can take a look.


    Please also post your dxdiag info.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
    Windows 8: At the start screen, type in "dxdiag" and hit enter

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

  • Here are the errors in order of occurrence:

    1_zps40148da0.png
    2_zpscc6d2b6a.png
    3_zpsa7a918da.png
    4_zps90cbf614.png

    And here's the DxDiag text (not sure how much you wanted):
    ------------------
    System Information
    ------------------
    Time of this report: 4/26/2013, 16:15:15
    Machine name: DREAMPORT
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTeK Computer INC.
    System Model: CM5671
    BIOS: BIOS Date: 04/16/10 09:24:43 Ver: 08.00.14
    Processor: Pentium(R) Dual-Core CPU E5500 @ 2.80GHz (2 CPUs), ~2.8GHz
    Memory: 4096MB RAM
    Available OS Memory: 4096MB RAM
    Page File: 4077MB used, 4111MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon HD 4600 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: ATI display adapter (0x9490)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9490&SUBSYS_29311682&REV_00
    Display Memory: 2808 MB
    Dedicated Memory: 1017 MB
    Shared Memory: 1791 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: VE205
    Monitor Id: ACI20A6
    Native Mode: 1600 x 900(p) (59.978Hz)
    Output Type: DVI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1124 (English)
    Driver Version: 8.961.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/5/2012 22:20:04, 1067520 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-D7D0-11CF-5671-3B09BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x9490
    SubSys ID: 0x29311682
    Revision ID: 0x0000
    Driver Strong Name: oem28.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R7X:8.961.0.0:pci\ven_1002&dev_9490
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1043837B&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5859 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/24/2009 06:04:22, 1762080 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1043837B&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5859 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/24/2009 06:04:22, 1762080 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1043837B&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5859 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/24/2009 06:04:22, 1762080 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x002A
    FF Driver: n/a

    Device Name: USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x002A
    FF Driver: n/a

    Device Name: USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x002A
    FF Driver: n/a

    Device Name: Wacom Virtual Hid Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x056A, 0x1001
    FF Driver: n/a

    Device Name: Wacom Virtual Hid Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x056A, 0x1001
    FF Driver: n/a

    Device Name: Wacom Virtual Hid Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x056A, 0x1001
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3A35
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x04CA, 0x002A
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x0461, 0x4D64
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Wacom Mouse
    | Matching Device ID: hid\wacomvirtualhid&col03
    | Upper Filters: wacommousefilter
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 150.4 GB
    Total Space: 381.5 GB
    File System: NTFS
    Model: ST31000528AS ATA Device

    Drive: D:
    Free Space: 542.7 GB
    Total Space: 557.8 GB
    File System: NTFS
    Model: ST31000528AS ATA Device

    Drive: E:
    Model: ATAPI DVD A DH16AAS ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
    Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_82D41043&REV_00\3&11583659&2&E8
    Driver: n/a

    Name: Intel(R) 4 Series Chipset Processor to I/O Controller - 2E20
    Device ID: PCI\VEN_8086&DEV_2E20&SUBSYS_83361043&REV_03\3&11583659&2&00
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
    Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_82D41043&REV_00\3&11583659&2&D7
    Driver: n/a

    Name: Intel(R) ICH10 Family SMBus Controller - 3A30
    Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_82D41043&REV_00\3&11583659&2&FB
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_82D41043&REV_90\3&11583659&2&F0
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
    Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_82D41043&REV_00\3&11583659&2&EF
    Driver: n/a

    Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
    Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_82D41043&REV_00\3&11583659&2&FD
    Driver: n/a

    Name: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
    Device ID: PCI\VEN_1969&DEV_1026&SUBSYS_831C1043&REV_B0\4&267F85C9&0&00E5
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
    Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_82D41043&REV_00\3&11583659&2&D2
    Driver: n/a

    Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
    Device ID: PCI\VEN_8086&DEV_3A20&SUBSYS_82D41043&REV_00\3&11583659&2&FA
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AA38&SUBSYS_AA381682&REV_00\4&9BB76AC&0&0108
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
    Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_82D41043&REV_00\3&11583659&2&D1
    Driver: n/a

    Name: Intel(R) ICH10 LPC Interface Controller - 3A18
    Device ID: PCI\VEN_8086&DEV_3A18&SUBSYS_82D41043&REV_00\3&11583659&2&F8
    Driver: n/a

    Name: ATI Radeon HD 4600 Series
    Device ID: PCI\VEN_1002&DEV_9490&SUBSYS_29311682&REV_00\4&9BB76AC&0&0008
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
    Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_82D41043&REV_00\3&11583659&2&D0
    Driver: n/a

    Name: Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4A
    Device ID: PCI\VEN_8086&DEV_3A4A&SUBSYS_82D41043&REV_00\3&11583659&2&E5
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
    Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_82D41043&REV_00\3&11583659&2&EA
    Driver: n/a

    Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
    Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_82D41043&REV_00\3&11583659&2&E0
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
    Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_82D41043&REV_00\3&11583659&2&E9
    Driver: n/a

    Name: Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
    Device ID: PCI\VEN_8086&DEV_2E21&SUBSYS_83361043&REV_03\3&11583659&2&08
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_837B1043&REV_00\3&11583659&2&D8
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,14.00.8081.0709
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,14.00.8081.0709
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,14.00.8081.0709
    ATI Ticker,0x00200000,0,1,Ticker.ax,
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    MainConcept MPEG Demultiplexer,0x00800100,1,2,mc_demux_mp2_ds.ax,8.05.0000.53657
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    MainConcept AAC Decoder,0x00800000,1,1,mc_dec_aac_ds.ax,8.05.0000.53657
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    MainConcept MPEG Splitter,0x00600002,1,2,mcspmpeg.ax,1.00.0001.0003
    MainConcept MPEG Audio Decoder,0x00600000,1,1,mcdsmpeg.ax,1.00.0000.0073
    MainConcept MPEG Video Decoder,0x00600000,1,1,mcdsmpeg.ax,1.00.0000.0073
    MainConcept MPEG Encoder,0x00200000,2,1,mcesmpeg.ax,1.01.0000.0018
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    Track2Filter,0x00200000,0,0,Track2Filter.dll,10.00.0000.0000
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.04.0000.20405
    ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc.dll,12.04.0000.20405
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Deinterlace Filter,0x00200000,1,1,HCWdlace.ax,1.01.0000.0000
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
    MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.04.0000.20405
    MainConcept MPEG Push Demultiplexer,0x00200000,1,2,mc_demuxpush_mp2_ds.ax,8.05.0000.53657
    AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.04.0000.20405
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
    ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.04.0000.20405
    File Writer,0x00200000,1,0,WLXVAFilt.dll,14.00.8081.0709
    ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.04.0000.20405
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    ATI Video Scaler Filter,0x00200000,1,1,at

  • User Avatar Image
    DjNDB Moderator

    What is the exact version of Internet Explorer you have installed?
    Please make a screenshot of the window that shows the version information.

  • User Avatar Image
    DjNDB Moderator

    @CelestialSushi said: Here it is.

    Okay, that's the same as in my virtual machine.

    Did you ever change any security settings in internet explorer, or do you have any firewall or antivirus running that could interfere with the games launcher?

  • I had thought about the trusted sites option, so I added the Telltale Games website to that list (yesterday, I think). I'm guessing there probably isn't a way to add the game to that list? Or at least a path to that game?

    Out of curiosity, might changing the settings for internet and/or local intranet under the security tab have any effect? I've currently got those set on medium-high and medium-low.

  • User Avatar Image
    DjNDB Moderator

    I don't really know what causes the problem, so in theory almost anything could help :-/

  • Somehow, after much trial, tribulation, and general confusion, I finally got it to work! :D All it took was uninstalling the IE 9 update (seems to run just fine with IE 8). I'll try reinstalling the new version of IE 9 later because I can't guarantee if the game will work with it, but at least it's running now :D Thank you for all of your help :)

    EDIT: Yep, there's just something about the new IE 9 that doesn't seem to want to work with the launcher.

    EDIT: So I found out there's an IE 10, so I installed that, and still no good. Ironically, my brother has the same internet browser and can get the launcher to run with no problems. I tried matching the Security, Privacy, and Advanced tab options to his, and still no good.

    If anyone has any other suggestions, please feel free to leave them. They'd be greatly appreciated.

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