Hello. I purchased The Walking Dead on Steam and I am having trouble playing it. I was redirected here by their support staff. I am in progress of the story already and I am simply trying to resume play. When I hit resume, the game goes to a black screen with my mouse cursor still visible and movable. There is also a picture of an ax on the left hand side of the screen but I am unable to hear sounds or play the game. Any way to fix this? I attached a picture of what I am experiencing. Thanks for the help!